SUMMARY:

• Senior Delivery/Program Manager. Having 15 years of experience in Information Technology. Up through the ranks progression from the System Administrator, Subject Matter Expert, Team Lead, Transition Manager, Project Manager / Program Manager to senior positions of leadership as Delivery Manager. Customer focused, strong track record in: on - time, on-budget delivery of very large projects, service delivery, client-server migration, vendor relationships management, ITIL processes. Demonstrate high level of competence in a wide spectrum of skills that range from basic project management of single project to program management that requires organizing and controlling concurrent complex projects. Demonstrate exceptional problem solving skills and has successfully mentored subordinate and peer managers in methodologies for achieving effective results.
• Having around 15 yrs. of experience in information technology field as a Systems Administrator, Team Lead, Transition Manager, Project/Program Manager and Delivery Manager with expertise in various Applications, Midrange server, Mainframe Server, Storage, VMware Platform, Microsoft Azure Cloud and ITIL & Agile Methodologies.
• Actively engaged in implementation, transition and transformation projects/programs and involved in Client relationship management
• Experienced in running programs of Cloud implementations and Cloud migrations and delivery or Cloud managed services operations
• Successfully managed remote infrastructure management services of Multi million USD
• Managed service delivery and account management with a team of size 110+ in a matrix and direct functional environment
• Ability to manage multiple projects and lead them to the closure within the time and budgeted cost
• Expertise in managing technologies related to Enterprise Computing that includes system administration of midrange and Mainframes, network management, endpoint security, storage, backup & recovery and command center services.
• Experienced in operating across geographies in virtual environments for global clients in shared services model
• Manage day to day operations of a large globally distributed 24x7 support and maintenance organization
• Effective crisis/risk/process/SLA/performance/people/DR/OLA management with the ability to work in multi cultural environment, cross functional domain
• Energetic and self-motivated with good communication and interpersonal skills strive in both independent and collaborative work environments.

PROFESSIONAL EXPERIENCE:

Confidential, St. Petersburg, FL

Senior Delivery/Program Manager

Responsibilities:

• Driving and managing all on/off shore Operations and Project/Program using Agile / SCRUM methodology.
• Provide project management expertise & leads key project work streams working with the full project life cycle following project governance processes within agreed timescales to time, cost, quality
• Driving and managing all on/off shore Operations and Project/Program
• Execute cloud migration projects and manage operations
• Facilitating Daily scrum meetings, sprint planning, sprint review, and sprint retrospective.
• Working with Product owner On Artifacts Such as Product Backlog, Sprint Backlog, Sprint burndown, Release burndown.
• Publicizing the team's progress and successes to make sure they are highly visible to product owner / stakeholders.
• Managing projects in both Agile and Waterfall development environments.
• Keeping the team together all the time to ensure successful sprints.
• Leading Retrospective meeting, taking actions on the impediments.
• Owns Client Satisfaction for Service Delivery and ensure positive customer satisfaction and customer relationship is maintained
• Business Controls and Compliance
• SLA and SOW contract management
• Drive/manage vendor/subcontractors/third party providers
• Manage day to day operations of a large globally distributed 24x7 support and maintenance organization
• Manage shared services teams to ensure all the business requirements are met
• Identifying potential risks, document risk and ensure they get closed with proper solution
• Delivery co-ordination defining development and testing scope in interface development on Web & Cloud technologies.
• Provide consultation on delivery prioritization based on the business criticality.
• Technical ownership of solution development and delivery, onsite-offshore coordination

Confidential

Program/Project Manager Cloud Solutions

Responsibilities:

• Program Management for cloud implementations in Infrastructure Managed Services business unit.
• Review RFP before submitting to presales.
• Estimate Gross Margin Earnings for the projects.
• Create SOW for the new projects.
• Create/Review Project charter and Project plan.
• Assigning resources and resource leveling for projects.
• Execute multiple projects with in triple constraint.
• Responsible for Initiate, Plan, Execute and Closure of projects.
• Effective communication to all stakeholders.
• Identify and mitigate risks and issues.
• Documenting and sharing lessons learnt.
• Define process/improvement and ensure they get implemented in the projects.
• Ensure positive CSAT
• Ensure all the Program or Projects are audit compliant
• Establish Governance structure and meetings
• Internal and External Vendor management
• End to End delivery of Program which includes transition and transformation to Operations team
• Establish PMO and Processes for IMS Consulting Division

Confidential, Chicago, IL

Delivery Manager

Responsibilities:

• Driving and managing all off shore Operations and Project/Program.
• Ensuring SLA attainment as agreed in SOW from all service lines.
• Ensure Projects/Programs delivered with in triple constraint.
• Driving for continuous improvement plans for efficiencies and cost effectiveness
• Direct interaction with clients and top management for periodic executive reviews
• Identifying offshore opportunities and execute them.
• Participate in Technical proposal preparation and submit to customer for review and approval
• Drive/manage vendor/subcontractors/third party providers
• Drive/participate and coordinate internal and external audit readiness
• Actively participate and monitor Incident, Problem and Change management.
• Owns Client Satisfaction for Service Delivery and ensure positive customer satisfaction and customer relationship is maintained
• Business Controls and Compliance
• SLA and SOW contract management
• Identifying potential risks, document risk and ensure they get closed with proper solution.
• Involved in budget and costs.
• Manage day to day operations of a large globally distributed 24x7 support and maintenance organization
• Responsible for service line resource labor claims in terms of actual times and OT.
• Recognize and reward the key resources.
• Periodic review and performance appraisal for the resources.
• Resource upskilling/career progress by providing s.
• Effective people management.
• Team building.

Confidential

Transition Manager

Responsibilities:

• Project Transition for account XYZ bank Netherlands to India.
• Project Transition for 23 accounts and offshore from Netherlands to India.
• Planning phase by phase transition of account to India and conducting review meetings.
• Initiate, Lead, Track & Manage Transition phases - Due diligence, Knowledge Transfer & Shadowing, reverse shadowing to steady state, Toll gate and completion
• Develop and maintain GR Transition Project Plan, develop, and publish status reports, with ramp details, actions, issues, etc
• Define and ensure Hiring and Skill Acquisition/Development, infrastructure readiness, etc. progresses per plan
• Plan for all travel needs, including Visa and Travel Readiness for Provider travel for the various phases of the project
• Coordinate and schedule non-standard and customer unique process (funded by account)
• Review risks and issues in provider location with any phase of the transition including involving Management support as and when required
• Develop and maintain GR Transition Project Plan, develop, and publish status reports, with ramp details, actions, issues, etc
• Define and ensure Hiring and Skill Acquisition/Development, infrastructure readiness, etc. progresses as per plan
• Support and implement standards tools and process for SL/Competencies
• Create initial organization charts and escalation procedures
• Confirm services baselines and service level agreements (SLAs) or service level objectives (SLOs), if any, defined in the contract
• To ensure preparation and implementation of policies, processes, escalation matrix and documents for all services covered in SLA
• Ensure smooth transition of shadow, reverse shadowing and go live phase.
• Interlock with sending geo Team Lead and Manager for smooth transition.

Confidential

Server Support Lead Specialist / Shift Focal

Responsibilities:

• ESX server installation and configuration in production environment.
• Virtual machine creation and migration and managing virtual machines resource allocation.
• Creating templates and cloning virtual machines of Windows XP/2000/2003 and RHEL 3.0/4.0 servers in production environment.
• Ensuring that the physical ESX servers are not overloaded.
• Configuring VMWare HA, DRS, Alarms and updating VMWare tools in all VMs.
• Managing 150+ VMware ESX servers and Installing VMs with SAN storage using VMware templates
• Installation and configuration of virtual machines from CDs, ISO file and from Templates and make them compatible for vmotion.
• Implementations of VMware ESX 2.5.5/3.0/3.5 installation on Confidential X445 Servers with Confidential FastT 700,900 SAN BOX.
• Implementation of VMware Virtual Center 2.0/2.5 for central administration of the VMware ESX 3.0/2.5.2
• Migrated Physical servers to Virtual servers using P2V tools.
• Troubleshoot VMware performance issues.
• Adding additional hardware resources and expanding the OS partition of VMs.
• Storage provisioning and various storage activities.
• Storage migration from legacy HP (xp20k, xp1024) and Confidential (DS6800) to Confidential XIV.
• Performed patching for ESX box using update manager and manual.
• Performing manual and automated health check for ESX servers.

Environment: VMware ESX Server 2.5/3.0/3.5, Storage, Windows

Confidential

Systems Engineer

Responsibilities:

• Installing, Configuring and Administration of Windows 2000 and 2003 server.
• Involved in Disk Related activities like configuration of Raids including Raid5 and Mirroring, Disk Defragmentation and assigning disk quotas.
• Installation, Configuration and maintain DHCP, DNS and WINs.
• Enabling shares of Network resources as per client requirement.
• Monitoring and optimization of Windows 2000 and 2003 Servers, using Performance Monitor and Network Monitor in LAN Environment.
• Event logs monitoring and Analysis for troubleshooting.
• Planning & Implementing User, Computer & Group Strategies
• Installation & configuration of ADS, Users & Groups Account administration.
• Assigning security rights - Project wise and team wise.
• Raising Hardware calls for H/W issues on Confidential, Dell and HP Serves.
• Coordination/implementation of Hardware and Software installations and upgrades.
• Weekly server maintenance, planning and coordination, monitoring OS security problems, patches and fixes. (Review newsletters)
• Installation, Configuration and Maintain of Symantec Antivirus Enterprise version.
• Familiar with various ticketing tools like BMC Remedy and Confidential Managenow.
• Written VB Scripts for Server Admin tasks and SMS Packages.

Environment: Windows 2003, Systems Management Server 2000.

Confidential

Graduate Engineer Apprenticeship

Responsibilities:

• Monitoring server performance
• Hardware replacements
• Monitoring Network.
• Network Labeling

Environment: Windows NT