Consulting Practice Manager Resume
Newton, MA
SUMMARY:
- MBA from #1 program in a "Top Techno MBA Survey" by ComputerWorld Magazine
- Consulting experience with daily customer facing engagements on the executive level
- Extensive analytical and problem - solving skills with ability to achieve strategic objectives
- Ability to efficiently handle multiple projects simultaneously and change gears quickly
- Goal oriented, dedicated professional, highly motivated, and decision-maker
- Self-starter, highly adaptable, and entrepreneurial, able to learn new material quickly
- Team player yet highly capable of performing independently and mentoring others
- Extensive project management, team management and business continuity experience
- Excellent organizational skills, prioritization and time management skills, detail-oriented
- Superior quality assurance, total quality management, organization and presentation skills
TECHNICAL SKILLS:
Microsoft: Server 08/2012, Exchange 03/07/10/13, App-V, MED-V, WSUS, System Center Suite, RDS, NLB, NAP, MDOP, Group Policy, RRAS / VPN, OCS / Lync 10/13, SQL Server, MBAM, TMG, Bitlocker / EFS, Hyper-V, DFS / FRS, Active Directory, Desktop Virtualization, Windows 7/8, OWA / OMA, VSS, Enterprise Search, MS Project
Citrix: XenApp, XenServer, Provisioning Services, XenDesktop, Netscaler, Profile Manager
Messaging: GFI, Mail Marshal, Postini, Mimecast, BES, Autonomy EAS; E-Discovery, Archiving and Compliance
Security: Symantec, Sophos, Cisco PIX, Checkpoint MEPP / FDE, GPO, PKI, Vulnerability / Penetration
Storage: Failover Clustering, VFS, iSCSI, Fiber, VSS VMWare ESX/ESXi, VSphere
Disaster Recovery: HA infrastructure design, DR and continuity on Veeam, Symantec, System Center DPM
PROFESSIONAL EXPERIENCE:
Confidential, Newton, MA
Consulting Practice Manager
Responsibilities:
- Develops customer relationships and leads to close engagements, advances and closes new opportunities
- Develops new service offerings, technical solutions, plans and engages in marketing events
- Deploys enterprise class solutions for Lync, Exchange, VDI, Server Virtualization and Active Directory
- Designs and deploys Private Cloud infrastructures based on Microsoft, VMWare and Citrix solution suits
- Manages desktop deployment, application testing, packaging and delivery projects
- Engages in hands on deployment work, engineer training and customer training
- Develops sales opportunities and manages the sales pipeline for infrastructure professional services
- Manages partner ecosystem relationships and software vendor programs
- Develops and implements project plans, crafts statements of work and infrastructure design plans
- Deploys and upgrades customer application delivery platforms, hosting and cloud infrastructures
- Gathers customer requirements, designs customer proposals and deploys technical solutions
- Troubleshoots technical issues as part of customer support programs and warranty support
- Builds successful marketing strategies and drives their execution in concert with the sales team
- Manages multiple projects simultaneously including planning, execution and customer interactions
- Managing, influencing and training sales and engineering on new service offerings and upcoming trends
- Planning and executing sales, showcase and marketing events with partner organizations
- Leads projects involving multiple engineers including consultants and customers’ engineers
Infrastructure Architect
Responsibilities:
- Developed and implements Confidential consulting project proposals, plans and implementations
- Building relationships and common goals with customers’ C-level executives
- Developed product and service sales leads and sales forecasts, marketing campaigns and events
- Presented new technologies and solutions at Confidential and partner organized events
- Developed project budgeting, financial and technical assessments and manages project lifecycle
- Managed projects involving multiple engineers providing ongoing support and project implementations
- Developed project guidelines, Statements of Work (SOW) and resource allocation planning
- Manages presales efforts including customer on-site visits, presentations, design whiteboarding and quotation
- Developed new professional services offerings based on market trends, needs and company strategy
- Managed sales lifecycles on customer engagements, from initial meetings and presentations, through proposals, project planning, product/service implementation, closing and post-sales support
Senior Network Administrator
Responsibilities:
- Managed complex IS implementations, upgrade and migration projects involving various teams and engineers
- Designed/deployed Confidential Exchange, Active Directory, network infrastructure and data archiving solutions
- Prepared test environments for data mining and e-discovery, security policy and software testing
- Formulated and deployed security policies, Group Policies, e-mail and media encryption policies
- Deployed and managed VMWare ESX, XenServer and Hyper-V environments on ISCSI / Fiber SANs
- Developed procedures for information lifecycle management, E-Discovery and document production
- Designed and deployed mobile e-mail and RA systems for IPhones, Blackberrys and Windows Mobile
- Planned and migrated Novell and 2003 platforms to 2008, Exchange 2003 to 2007, 2010, LCS to OCS 2007
- Designed and deploys removable media, laptop and e-mail encryption solution for MA privacy law compliance
Confidential, Framingham, MA
Network Manager
Responsibilities:
- Managed a team of engineers and consultants on technical issues and a number of simultaneous projects
- Designed and deployed a WAN with 2 datacenters, 60+ servers, 10 remote locations and 1000 users
- Designed and implemented Domain security policies, network access policies, firewall and e-mail policies
- Managed vendor relationships and prepared requests for proposals for contractors
- Created and implemented disaster recovery and business continuity practices
- Prepared annual budgeting for network infrastructure, tech support and project planning
- Designed and implemented network documentation and change management procedures
