Web Content Manager Resume Milford, MA - Hire IT People

SUMMARY OF QUALIFICATIONS

PROFESSIONAL EXPERIENCE

Confidential, Milford, MA 2008 - 2011

Web Content Manager, Laboratory Products Group, Marketing Communications

Managed virtual team of specialists responsible for developing content on corporate web
site including product launches, updates and marketing offers
Reviewed and edited online content to ensure marketing effectiveness and adherence to
corporate branding standards
Partnered with internal business teams to migrate product content to online catalog for
launch of new web site
Collaborated with cross-functional teams in marketing communications and product management successfully tracking project milestones and deliverables
Represented web team during group meetings communicating status of projects and monitoring cross-functional requirements

Confidential, Marlborough, MA 1992 - 2008

Team Leader, Confidential, Content Management

Led and mentored team of associates whose responsibilities included developing and maintaining benefits content on a web-based platform for customer service representatives
Collaborated with senior managers, directors and external customers overseeing and reviewing day-to-day content submissions ensuring the integrity of the database
Worked with senior managers and internal business partners on complex project plan delivering successful annual enrollment for 45 large-plan customers within tight deadlines
Communicated content requirements to product and business partners to improve quality, consistency and usability of resources

Content Management Specialist, Confidential, Content Management

Managed annual enrollment process for 12 large-plan customers working closely with client service managers and operation leaders delivering content accurately and on time
Developed, reviewed and edited health and welfare content utilizing Vignette for national team of customer service representatives
Utilized strong written and verbal communication skills as well as excellent organizational
and project management skills

Writer, Confidential, Communications and Education

Coordinated annual enrollment process for health and welfare benefits working closely
with client service managers and customers for seamless enrollment
Wrote, reviewed and edited literature for large-plan customers adhering to business and legal requirements
Worked on redesign of department intranet improving site usability and accessibility for internal and external customers

Writing Coordinator, Confidential, Communications and Education

Managed database for Online Knowledge System (OKS) change requisition process successfully improving workflows with internal partners
Reviewed and edited health and welfare literature on time for communications consultants
and writers

EDUCATION
Confidential College

AWARDS

SPECIALIZED SKILLS

Expertise with Autonomy TeamSite, Vignette, Authoria, Agility and SharePoint
Proficiency in Microsoft Word, PowerPoint, Excel, Adobe Creative Suite, Salesforce.com
and MS Access, Snag It
Familiarity with HTML

AFFILIATIONS