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Web Content Manager Resume

Milford, MA

SUMMARY OF QUALIFICATIONS

  • Highly effective content manager
  • Excellent written and verbal communication skills
  • Strong collaborative and teamwork skills

PROFESSIONAL EXPERIENCE

Confidential, Milford, MA2008 - 2011

Web Content Manager, Laboratory Products Group, Marketing Communications

  • Managed virtual team of specialists responsible for developing content on corporate web
    site including product launches, updates and marketing offers
  • Reviewed and edited online content to ensure marketing effectiveness and adherence to
    corporate branding standards
  • Partnered with internal business teams to migrate product content to online catalog for
    launch of new web site
  • Collaborated with cross-functional teams in marketing communications and product management successfully tracking project milestones and deliverables
  • Represented web team during group meetings communicating status of projects and monitoring cross-functional requirements

Confidential, Marlborough, MA1992 - 2008

Team Leader, Confidential, Content Management

  • Led and mentored team of associates whose responsibilities included developing and maintaining benefits content on a web-based platform for customer service representatives
  • Collaborated with senior managers, directors and external customers overseeing and reviewing day-to-day content submissions ensuring the integrity of the database
  • Worked with senior managers and internal business partners on complex project plan delivering successful annual enrollment for 45 large-plan customers within tight deadlines
  • Communicated content requirements to product and business partners to improve quality, consistency and usability of resources

Content Management Specialist, Confidential, Content Management

  • Managed annual enrollment process for 12 large-plan customers working closely with client service managers and operation leaders delivering content accurately and on time
  • Developed, reviewed and edited health and welfare content utilizing Vignette for national team of customer service representatives
  • Utilized strong written and verbal communication skills as well as excellent organizational
    and project management skills

Writer, Confidential, Communications and Education

  • Coordinated annual enrollment process for health and welfare benefits working closely
    with client service managers and customers for seamless enrollment
  • Wrote, reviewed and edited literature for large-plan customers adhering to business and legal requirements
  • Worked on redesign of department intranet improving site usability and accessibility for internal and external customers

Writing Coordinator, Confidential, Communications and Education

  • Managed database for Online Knowledge System (OKS) change requisition process successfully improving workflows with internal partners
  • Reviewed and edited health and welfare literature on time for communications consultants
    and writers

EDUCATION
Confidential College

  • Master of Science, Communications Management
  • Bachelor of Arts, Communications Management

AWARDS

  • Outstanding Service Award - Teamwork for Annual Enrollment
  • Spot Award for Extraordinary Client Service for General Motors
  • Spot Award for Six Sigma Project - One and Done

SPECIALIZED SKILLS

  • Expertise with Autonomy TeamSite, Vignette, Authoria, Agility and SharePoint
  • Proficiency in Microsoft Word, PowerPoint, Excel, Adobe Creative Suite, Salesforce.com
    and MS Access, Snag It
  • Familiarity with HTML

AFFILIATIONS

  • Simmons Alumnae Network
  • Boston Woman Communicators

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