SUMMARY:

• Highly - motivated Professional with 20+ years’ experience, providing top-notch technical skills in Information Technology, software deployment, and project management. Qualifications and accomplishments include:
• Self-motivated, proactive leader with superb technical acumen and the ability to thrive within fast-paced, pressure-filled environments.
• Experienced in full SDLC Project Management and Release Management.
• Outstanding interpersonal capabilities, leading to successful client relationship development.
• Superior leadership capabilities with proven expertise increasing overall departmental productivity.
• Excellent troubleshooting capabilities resulting in fast and timely resolutions.
• Offshore Development and Testing Management

TECHNICAL SKILLS:

Operating Systems: Windows 7, Windows XP, MVS

Hardware: PCs, Peripherals, Servers

Database: MS Access 2007, 2010, Visual Basic for Applications

Network Technologies: TCP/IP

Applications: Salesforce. Marketing Cloud, MS Project 2010, Niku Clarity, JIRA, TSO, Serena Changeman, Planview, Niku Project Workbench, Niku Enterprise, Active Directory, IVR (Interactive Voice Response HP ALM 11, Solstice Testing Suite, PostSoap Testing, Caliber Requirements Mgmt, MortgageBot Lead qualification System, Fidelity MSP, LPS, MS Sharepoint

PROFESSIONAL EXPERIENCE:

Project Manager / Senior Testing Manager

Confidential, Greenville, SC

Responsibilities:

• Lead Software Quality Assurance team member responsible for development, planning, and execution of manual software testing of integration between Confidential ’s ERP systems and SalesForce.Com
• Manage a team of offshore and onshore software testers in development of detailed test plans, test scripts, test cases, and associated defect/bug tracking
• Created and continue to maintain a robust defect reporting and tracking process which enables complete transparency for upper management
• Developed new solution in order to allow for automation of all Regression Testing associated with the phased release of Inforce Marketing

Director of Project Management

Confidential, Charlotte, NC

Responsibilities:

• End to end management of Back in the Black Loss Mitigation systems integration project
• All major project tasks tracked using MS Project 2010 and Sharepoint 2007
• Overall ownership of Change Management process companywide
• Responsible for management of bug remediation for all production systems (to include verification of all functional/regression test cases as well as documentation of all backout plans)
• Vendor Management of major Loss Management Systems
• Managed installation of Encompass LOS upgrades
• Managed installation of MortgageBot Lead Qualification System
• Implemented Business Rules deployments in compliance with Confidential and Confidential guidelines for Confidential programs
• Built and maintained company-wide Project Dashboard for upper management and outside auditors
• Application ownership over investor portal (SBX) tool which enables external investors the ability to log into Confidential ’s internal network

Senior Manager

Confidential, Charlotte, NC

Responsibilities:

• Senior Project Manager within Client Delivery portfolio of major financial institution
• Manage testing team of 60
• Responsible for full SDLC, implementation, and support of web channel redesign
• Guided team through establishment of repeatable, metrics bases estimation and costing model for newly established PMO
• Manage budget of $4,300,000.00 (resources, hardware, fixed price vendor contracts)
• Enabled operations to gain efficiencies totaling $309,000 within first month after completion of phase 1 of project (implemented in May 2008)

IT/FINANCIAL SERVICES CONSULTANT

Confidential, Charlotte, NC

Responsibilities:

• Team Leader within Mainframe Testing Center of Excellence
• Manage offshore testing team of 21
• Responsible for OOS, Data Warehouse Component and Systems Integration Testing
• Utilization of Mercury Quality Center 8.2 for defect tracking in quarterly release framework
• Responsible for implementing Process Improvements at Contact Centers, Loan Servicing Centers, back office environments, Data Centers.
• Technical Services support - hardware support; laptop configuration.
• Contribute to any/all relevant RFP’s in market segment.

RELEASE DEVELOPMENT/IMPLEMENTATION MANAGER

Confidential, Cleveland, Ohio

Responsibilities:

• Responsible for all Software Development and implementation activities for over 2,000 modules within Legacy systems releases.
• Coordinated 11 Enterprise Release moves to production.
• Managed creation, distribution, and modifications of production project plans and related documentation for all upgrades.

TECHNICAL PROJECT MANAGER

Confidential, Cleveland, Ohio

Responsibilities:

• Simultaneously managed over seven active projects.
• Served as Senior Analyst.
• Responsible for creation, distribution, and modification of production project plans and related documentation for all upgrades to the Military Pay/Annuitant Pay Systems task orders.
• Provided administration of web-based communications facility.
• Performed user training on web systems and Niku Enterprise time management products.
• Oversaw project scope of work, point paper, requirements definition, and task order generation for all DOD Mainframe Releases

PRODUCTION SCHEDULER

Confidential, McLean, Virginia

Responsibilities:

• Acting Lead for Confidential project.
• Responsible for creation, distribution, and modifications of production work schedule for all airport security personnel as outlined under The Homeland Security Act.
• Provided training to local airport personnel on ScheduleSource web-based scheduling tool.
• Tracked OJT for all Federal Security Screeners utilizing MS Access.
• Assisted Federal Security Directors at major airports in Cleveland, Ohio; San Antonio, Texas; Traverse City, Michigan; Guam, MP; and Saipan MP on the proper reporting procedures to TSA Headquarters in Washington, D.C.

TECHNICAL PROJECT MANAGER

Confidential, Cleveland, Ohio

Responsibilities:

• Performed needs analysis, application discovery techniques used to outline business plan, which increased office efficiency.
• Installed infrastructure (Dell PowerEdge server, Active Directory domain) necessary to support selected vendor package.
• Outlined and implemented training plan for office staff.
• Successfully implemented exit strategy, which included transition of support plan to local technical staff.

BUSINESS SYSTEMS ENGINEER

Confidential, Dallas, Texas

Responsibilities:

• Utilized consultative techniques to analyze customers’ existing infrastructure, future growth estimates, and call center management input to configure state-of-the-art IVR solution.
• Calculated ROI based on proposed solution.
• Conducted application discovery needs analysis sessions at customer sites.
• Developed MS Project plans.
• Conducted product demonstrations at regional trade shows.
• Trained all regional sales reps on new product enhancements to support regional sales growth.

TECHNICAL PROJECT MANAGER

Confidential, Cleveland, Ohio

Responsibilities:

• Managed multiple projects involving technical implementation and upgrade of infrastructure.
• Distributed systems software and hardware.
• Defined project scope, timeline and budget.
• Built 41 project teams based on technical requirements.
• Submitted weekly MS Project reports to bank management for review.
• Reviewed over 125 production change applications per week for mainframe and distributed computing platforms.
• Conducted monthly corporate-wide training program for change management policies and procedures with emphasis on proper back-out/recovery plans.
• Updated change management policies and procedures quarterly based on input from training class attendees and upper management.
• Managed 24-hour PC/LAN and mainframe helpdesk with staff of 22.
• Successfully reduced staff turnover by 15 percent using career-path development techniques.
• Consolidated helpdesk operations at headquarters location saving $210,000 annually.