TECHNICAL SKILLS:

• Serena Business Manager 10
• Serena Version Manager 8.1
• BMC Remedy IT Service Management Suite 7.5
• TeamTrack v6.7.
• Crystal Reports
• Subversion
• Serena ChangeMan 8.1
• PVCS Tracker 7.5
• Visual Source Safe 6.0
• Team Foundation Server
• Visual Basic 6.0
• PowerBuilder 6.5
• C
• COBOL
• Micro Focus Revolve
• CA ERWin
• CA - RAMIS
• IBM CICS
• MVS JCL
• ECL
• Sybase
• Oracle Forms
• PL/SQL
• DB2
• MYSQL
• MS Access multiple web browsers
• MS FrontPage
• Agile Methodologies/Frameworks
• SCRUM
• XP Programming
• Kanban
• Unix Commands
• InstallShield 10.0

PROFESSIONAL EXPERIENCE:

Confidential

Sr. IT Project Manager/Program Manager

• Confidential Performs as Program Manager doing IT Project Management Support for 7 projects with a total budget of $5 million managing 20 technical resources. She performs all employee actions (performance reviews, feedback, discipline, etc.) for the multiple teams/projects. Responsible for conducting interviews and making hiring decisions. Manage schedules, budgets invoices, resources, and reporting to both government and corporate management. Follow the Project Management Body of Knowledge (PMBOK) to manage multiple projects from inception through to closing. She manages all client and other stakeholder interactions resolving issues, maintaining collaborative communication, providing transparency and level of trust. Motivates the team to perform.
• Confidential has also been instrumental in writing technical solutions for proposals and requests for information. She has estimated number of resources and the technical skills required to meet proposal objectives during delivery and participated in all step reviews as both a writer and reviewer. Much of this work was accomplished during non - working hours to continue to deliver and meet customer expectations while working on proposals.
• Confidential provides project management support to the HUD 232 Program Portfolio Web Portal Risk Management contract managing a team of 5developers, 2 testers and 1 requirements analyst. Manage schedules on an option year basis ensuring that deliverables are provided on time and the project stays within budget ($1.3 million). She utilizes the Agile Project Management Framework to provide working software, collaborate effectively with the customer, respond to change and motivate the team. She practices progressive elaboration adding more detail to the project management plan as more information becomes available. She defines the process for each project based on the complexity and needs of each using both defined and empirical processes. Performs stakeholder and client management through weekly status review meetings and continual ongoing communication.
• Confidential daily serves as the scrum master (savant leader) utilizing the scrum methodology to plan releases and sprints providing software to the customer each month. She performs daily stand-ups, facilitates each of the agile milestones (product backlog reviews, demonstrations, first views, sprint planning sessions and retrospectives). Actively applies lessons learned providing continuous process improvement. Participate in gathering requirements and helping to design the solution. Actively facilitates product backlog grooming sessions with the product owner and the team.
• Simultaneous with the HUD project Confidential also provides project management support to the SBA Government Contracting and Business Development (GCBD) Program managing a team of 2 developers, 1 Configuration Analyst and 1 requirements/tester resource. She reviews deliverables for quality and ensures deliverables meet and/or exceed customer expectations. Develops and monitors schedules. By utilizing face to face communication with open and honest dialogue turned the client from being difficult to working collaboratively with Confidential to accomplish contractual obligations.

Confidential

Acting Government CM Lead

• Confidential is responsible for providing CM support to the DHSS Program Executive Office (PEO) reporting CM accomplishments and recommendations for change to Government Leadership at the Program Support Division and Quality Council meetings. She demonstrated repeatable success in overseeing the DHSS CM Team of five professionals.
• She used all means of communication to ensure that Government Leadership was aware of all CM issues or matters that needed their consideration and engaged Leadership to obtain decisions and advice as required to support the DHSS PEO CM program on a daily basis.
• She identified and provided solutions to any gaps in the current CM program at DHSS. She provided all aspects of CM execution, including configuration planning, identification, change control, release management, reporting, and audits for all DHSS healthcare IT products.
• She conducted CM training, communication and outreach efforts to DHSS Category III vendors and DHSS PEO personnel daily and ensured that CM Analysts effectively provided consistent CM guidance, training, and communication.
• Confidential was responsible for cross training the CM team to provide System Administration support within the DHSS CM toolset removing a scenario of “single point of failure” by having only one System Administrator. She ensured project team compliance and provided daily support with all DHSS CM Policy, CM Master Plan, and CM processes as they conduct Integrated Baseline Reviews (IBRs), System Requirement Review (SRR), Preliminary and Critical Design Reviews (CDRs), Test Readiness Reviews (TRR), and Production Readiness Reviews (PRR).
• Confidential supported Merging Defense Medical Logistics JMLFDC CM with DHSS CM to ensure alignment of one central DHSS set of CM activities, documentation, and toolset. She interfaced with the Tier III Vendor monitoring all DHSS CM Policies, CM Master Plan and CM processes as they follow the Software Development Lifecycle (SDLC) ensuring their ability to successfully produce and deliver world-class DHSS healthcare IT products to service members.
• She reviewed and developed a plan for ensuring that all CM procedures are current and updated so that CM Analysts have the appropriate procedures in place to perform their daily CM activities (i.e., Configuration Control Board, Physical Configuration Audits, etc.).

Confidential

Configuration Manager

• Confidential was responsible for managing the configuration of the FAA’s 19 Oracle Federal Financial applications. She utilized subversion to control software by building a repository, developing procedures, and configuring tools.
• She performed change management, including change control boards (CCBs), using BMC Remedy IT Service Management Suite to enter and move changes through their lifecycle and create reports.
• Within the DELPHI accounting application, she managed the test environments setting up user privileges and roles, opening concurrent journal entries, and closing and opening accounting periods.

Confidential

Program Manager/Configuration Manager

• Confidential managed the NIH Clinical Research information Service (CRIS) contract with $9.5 million dollar budget and staff of 10 - 15 clinical and IT personnel as a Program Manager and Configuration Manager.
• She fostered collaborative environment within cross functional organization providing strategic operational direction and oversight of the day-to-day operations managing schedules, priorities, budgets, risks and problem resolution.
• A goal-driven leader, she maintained a productive climate and confidently motivated, mobilized, and coached employees to exceed client expectations, allowing CSC to win the five-year follow-on contract that was released for competitive bidding.
• She managed proposals in response to RFP winning three contracts. She identified and interviewed candidates, wrote technical proposal content, and determined labor categories to meet contractual requirements.
• She worked closely with team ensuring that all management step reviews were conducted and agreement to proceed approved by CSC executives. In addition to her PM work, Confidential implemented several business process models for change control, call center ticket tracking, and project management utilizing TeamTrack v6.7.
• She identified, scrutinized, improved, and streamlined complex work processes utilizing the SDLC Methodology when applicable and project management principles. She established and facilitated weekly and monthly CCBs (functional and technical).
• She developed agendas and reports for CCB use showing the System Change Requests (SCRs) requiring approval, those automatically approved, those completed, and action items as well as other topics of interest to the CCB. She followed-up with staff to ensure that action items and SCRs were on-track for completion by deadlines.
• Confidential managed bi-weekly release cycles consisting of 70 - 100 changes per release and three separate environments (development, test, and production). Each release includes migration of development environment to test environment, unit testing, function testing, production implementation, and production validation.
• She has excellent written and verbal communication skills developing and maintaining change management policies and procedures, change management plans, standard operating procedures, and change metric reports.

Confidential

System Analyst

• Confidential evaluated Unisys COBOL source code identifying the code that must be modified to ensure successful operation after the Year 2000. She participated in the development of the conversion of Micro Focus Revolve from the IBM COBOL environment to the Unisys COBOL environments.
• She developed training material and conducted training on the use of Micro Focus Revolve to parse source code.
• Confidential was responsible for re-engineering the IRS Revenue Receipts system to create a Meta data model of the IRS Unisys COBOL infrastructure. Created web pages using HTML and MS FrontPage to develop content for training and publishing project updates.

Confidential

Programmer Analyst

• Confidential was responsible for maintaining Unisys COBOL software applications for the SBA Loan Accounting and Portfolio Management applications.
• She created executive control language (ECL) jobs and submitted them to the Operations Team for implementing within the production environment.
• She compiled and linked programs resolving syntax and logical design flaws. She performed testing and resolution of run-time errors.

Confidential

Programmer Analyst

• Confidential was the analyst responsible for creating and maintaining direct mail software applications in an IBM COBOL environment.
• She provided leadership and direction for team of 5 programmers.
• She utilized MVS Job Control Language (JCL) to create the jobs required to execute the COBOL code and Customer Information Control System (CICS) to process on-line transactions.
• Confidential compiled and linked programs resolving syntax and logical design flaws. She performed testing and resolution of run-time errors.

Confidential

Database Administrator

• Confidential as a Database Administrator for the US Navy’s Pay and Personnel Source Data System, was responsible for maintaining and resolving production issues of the wide area network (WAN) distributed DB2 databases.
• She performed monthly maintenance, daily backups, and created and maintained Database Administrator Manuals and User Guides.
• This included managing a schedule for implementing database upgrades both on Navy bases and ships deployed across the world.

Confidential

Programmer Analyst

• Confidential created and maintained Unisys COBOL programs and developed SQL statements for creating test scenarios for NAVAIR’s Industrial Financial Management System (NIFMS) applications.
• She resolved production issues using system data dumps and performed on-call support.
• Confidential produced COBOL programs that incorporated internal controls for performing production support and disaster recovery. She developed in-depth testing scripts, plans and scenarios for testing the entire suite of programs.
• This included screen shots of the before state of the environment and the after state for comparison.