IT Consultant and Project Manager Resume

PROFESSIONAL EXPERIENCE:

Confidential

IT Consultant and Project Manager

Responsibilities:

Data importer of donor and donation data submitted by nonprofit organizations
Technical writer of NFG Donation Management System manual—a Rails application
Customer success manager consulting and training support with new customers on how to best import, structure, and organize data
Technical adviser and beta tester for new system improvements, donor management, and data import tools
Cybersecurity and functional advisor on managing anonymous donor information and sensitive donor information that are federally regulated
Vendor negotiations (Xerox, Confidential, HP, ERP systems, DMSes)
ERP systems research and deployment e.g. Storis, xTuple
Google Apps administrator
Administrator of Confidential machines

Confidential

Systems Administrator

Responsibilities:

In an ITIL environment, resolved all first to third - tier software set up and troubleshooting, on Microsoft 8 and Enterprise Office 365 software and associated desktop software
Active Directory Administrator, creating new users, manipulating OUs, changing group memberships, using Federated Identity with any of the listed software products
Administrator of financial software such as Episys and all Profitstars financial software, OpCon, Wycom server/software, Cash Recycle Machines, and Magtek devices, Verafin (SaaS), IBM Confidential firmware and AIX software upgrades
Administrator of communications software such as Lync/Skype Enterprise, Avaya firmware and support, Polycom VoIP deployment and support, Google Apps, SolarWinds Web HelpDesk
Administrator of cybersecurity and patch-management software such as Symantec ePO, Triton Websense, and SolarWinds Patch Management
Deployment support for Airwatch
Administrator of VMWare desktops and virtual servers, Imaging using SCCM
Coordinator and special advisor to VIP and C-Suite leadership
Technical writer of guides, procedures, and manuals for both user-level readers and technical readers, such as VoIP instructions, cybersecurity practices, and all organizational technical memos

Confidential

Legal Systems Administrator

Responsibilities:

Project manager and deployment specialist for NetDocuments, making it the first higher-ed legal environment to use a SaaS DMS
Used formal briefing techniques, producing highly professional presentations, and briefing high-level C-suites, e.g. CIO and CLO
Project manager of life-cycle replacement and hardware troubleshooting, e.g. Confidential PCs, laptops, docking stations, monitors, printers, and mobile devices such as iPads, iPhones and Android devices, and multifunction devices such as Xerox and Ricoh machines
Technology trainer for lawyers and staff with self-produced course materials in Windows PC software including MS Office (Outlook, Word, Excel, PowerPoint, Visio, Project), Adobe Acrobat 11, Windows operating system functions, browsers, and cloud-computing SaaS platforms such as Google Apps and NetDocuments (DMS)
Technical trainer and writer of enterprise cybersecurity, risk and compliance related security policies, especially in a legal environment, e.g. handling FERPA, HIPAA and other sensitive documents
Administrator of all first to second tier software troubleshooting, proficient with using Linux rescue disks and distros, expert supporter of Microsoft XP/7 and Office 2007/2010/2013 and education software such as Banner and Blackboard
Administrator for mobile device management (MDM) via Airwatch
Manager of eDiscovery data imports, implemented EnCase computer forensics software solution (similar to Relativity and Concordance)
Consultant in legal eDiscovery forensic practices and the EDRM model with key administrators
Consultant with key purchasing administrators on technology vendor choices and reviewed contracts
Administrator of Cisco VoIP technology and peripherals
Administrator of legal records management utilizing Recall and Iron Mountain for secure RM
Liaised with main university IT personnel to coordinate mass software deployments using MS SCCM
Manager and supervisor of legal and IT office assistants
Webmaster, using HTML and CSS
Administrator of Google Apps and Novell/ZENworks

Confidential

Computer Applications Specialist

Responsibilities:

Administrator of all first tier PC and Apple hardware and software troubleshooting, including but not limited to Microsoft XP and Office 2003/2007, Adobe Acrobat Pro 8/9, Apple Macbook Pro, Unix/OSX, iOS, iPhones and Blackberrys
Local-level malware response and use of enterprise Symantec software
Administrator of patch management using Patchlink
Handler of higher-education software and cloud utilities such as Banner and Blackboard
Reporter and operator of enterprise ITSM environment using BMC Remedy Ticketing System
Manager and supervisor of work study students as technical specialists

Confidential

Technology Specialist and Language Tutor

Responsibilities:

Administrator of a Windows 2003 server and 30 computers in a lab
Teacher of Mandarin and language learning software

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