PROFESSIONAL SUMMARY:

• Multi - faceted and dynamic technical business analyst with over 18 years of private and government work experience within financial and technology industries.
• I have a broad range of technology and business experience that includes contracting for the federal government as well as working for several Fortune 500 companies.
• I am a veteran of the US Air Force Reserves.

TECHNICAL SKILLS:

• IT Asset Management (ITAM)
• Metrics
• Management Reporting
• Technical Documentation
• Sarbanes-Oxley (SOX) Compliance and Controls
• Change Management
• Federal Government Contracting
• Budget Management
• Business Relationship Management
• Microsoft Office
• Service Level Agreement (SLA)
• Software License Management
• Hardware & Software License Compliance
• Technical Application Testing & QA
• Technical Procurement & Purchasing
• Technical Resource Vendor Relationship Management
• Teamsite
• Teamtrack
• Remedy
• Resource Management
• Deltek Time & Expense
• Deltek Costpoint
• ARIBA
• Federal Acquisition Regulation (FAR)
• ITIL
• SharePoint
• HP Asset Manager
• Oracle PeopleSoft Enterprise
• SDLC
• ServiceNow
• Salesforce
• IT Service Manager
• Definitive Media Library (DML).

PROFESSIONAL EXPERIENCE:

Confidential

Software License Manager

Responsibilities:

• Worked with software deployment, desktop compliance, desktop engineering, procurement, and contracts to evaluate requests for new software and provide ongoing process improvement for license compliance and optimization.
• Produced weekly software license reports regarding software ticket requests and usage.
• Improved data quality by reviewing software license contracts and requesting corrections/updates in asset management database.
• Validated and processed approximately 1,000 software license requests tickets per month.
• Analyzed software usage to recover unused software to inventory and return it to inventory
• Assist DML team with source files requests and processing of license keys.

Confidential

Client Engagement Analyst III

Responsibilities:

• Improved, simplified, and managed relationships between Confidential and Technology and various enterprise portfolios.
• Provided infrastructure portfolio analysis and managed budget management support for Corporate Systems Technology.
• Produced software application compliance analysis and reports for senior leadership on a weekly basis.
• Managed vendor relationship for managed service provider in Enterprise Risk Management.

Confidential

Software License Analyst

Responsibilities:

• Analyzed and vetted over 2,500 software applications in order to address software license compliance & inventory issues.
• Identified and resolved 100% of software licensing issues in support of internal software licensing audits.
• Reviewed over 7,000 hardware models and over 3,000 software/hardware brands.
• Worked with procurement, contracts, and asset management to resolve software & hardware compliance concerns.

Confidential

Asset & Inventory Management Specialist Lead

Responsibilities:

• Provided GSA full life-cycle asset management support to 17,000 employees and contractors worldwide.
• Developed and streamlined IT asset management and inventory control processes and standard operating procedures.
• Worked with GSA employees and subcontractors to implement ITIL best practices within asset management.
• Implemented ServiceNow to existing asset management process and workflow to improve accuracy and efficiency.

Confidential

Consultant - Team Lead

Responsibilities:

• Responsible for full lifecycle IT asset management (ITAM) of all IT Hardware and Software for project.
• Managed all government furnished equipment for TSA Program in alignment with Federal Acquisition Regulation (FAR).
• Streamlined software & hardware licensing processes and procedures.
• Developed and maintained technical documentation for infrastructure technical support.
• Measured, reviewed, and collected key metrics and objectives for technical support services.
• Analyzed and forecasted budget of Bill of Materials (BOM) to ensure accurate and timely IT purchases and services.
• Provided functional design and application testing support for Deltek Time & Expense enterprise implementation.

Confidential

Operational Risk Management Specialist

Responsibilities:

• Evaluated, monitored, documented, and enhanced control processes for all divisions and departments within Confidential .
• Performed compliance reviews of internal controls and procedures to identify and mitigate potential risks in controls.
• Provided oversight for Confidential ’s End User Computing Policy and Operational Standards.

Business Application Analyst Sr.

Confidential

Responsibilities:

• Resource manager responsible for managing full lifecycle of all technical contractor resources for department.
• Developed and analyzed metrics around achievement of project delivery, change management, issues/risks management, resource management, and hardware and software forecasts.
• Reviewed, analyzed, and tracked monthly budget for department.
• Developed and maintained inventory of standard operating procedures and service level agreements.

Control Analyst

Confidential

Responsibilities:

• Resolved SOX compliance issues by developing, implementing, and managing department level control processes.
• Established a Business Continuity Plan for department and enforced data protection within division.
• Developed, maintained, and updated website and various end user computer systems for Confidential .
• Resolved audit findings by working with legal and lotus notes developers to create process flows for existing databases.

Systems Analyst

Confidential

Responsibilities:

• Coordinated the migration of Confidential intranet websites to insure 90% uptime.
• Insured all internal department and division websites were aligned with website corporate standards.
• Redesigned division and department websites for senior vice president, hr, technology, and various business departments.
• Trained various departments with the design process and restructure of their websites.
• Developed and maintained monthly management reports and online newsletter Business Technology Services.

Programmer Analyst I & II

Confidential

Responsibilities:

• Provided project management support for commercial applications, security review sessions, knowledge transfers, and development upgrades to production and testing environments.
• Processed Information Security Requests for security ids within production environments.
• Provided first tier technical support for UNIX based automated underwriting system called Loan Prospector.
• Managed Third Party Relationship Management hardware & software assets for Y2K compliance initiative.