SUMMARY:

• Senior technical manager with a history of managing successful and productive application development organizations.
• Experienced with driving multiple application development and production support teams with on - time and on-budget results.
• Extensive experience with on-shore and off-shore resources and vendor management.

TECHNICAL SKILLS:

SDLC, Agile, Vendor Management, Business Analysis, Business Requirements, Joint Application Design, Global Workforce, RFP, RFI, MVS, COBOL, ALC, SQL, JCL, VSAM, DB2, JAVA/J2EE, Microsoft.Net, VB, WebSphere Application Server, WebSphere MQ, Oracle, Unix, Linux, AFP, HTML, HP Quality Center, Endevor, Changeman, ITSM/Remedy, ISPF, TSO, CA-IDEAL, CA-DATACOM, IMS/DB, Microfocus COBOL, Dialog, HP Exstream, DOC1, Filenet, Systemware, MS Word, MS Excel, MS Powerpoint, MS Outlook, MS Project, MS Access, Six Sigma Greenbelt (Design for Six Sigma), Javascript, IBM Datastage, Autosys, IBM UrbanCode (UBuild/UDeploy)/DevOps, Subversion (SVN), JIRA, Introscope, AS/400 iSeries, Ezytrieve, SPUFI(DB2), Peregrine ServiceCenter, Clarity

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Tech Manager

Responsibilities:

• Managed an application development area that consisted of multiple departments that had responsibility for the production customer collateral items within the Consumer Products division, such as credit card statements, letters, disclosures, benefits kits, credit cards, and debit cards.
• Additional application areas included credit bureau reporting, financial reporting and workflow management tools.
• Duties included budgeting, staffing/resource allocation, software evaluation, personnel management and project management.
• Direct reports included application managers, project managers and subject matter experts.
• Managed area consisted of up to 75 resources (managers and individual contributors), including full-time employees and contractors.
• Responsible for top-down, end-to-end development and support for consumer card collateral applications.
• Vendor Management: relationship manager for several vendor products, including Thunderhead, HP/Exstream, Document Sciences and Elixir.
• Accountable for risk identification, risk compliance, risk mitigation and risk remediation for all managed applications.
• Primary point-of-contact with the line of business area with responsibility for Disclosures and Collateral Management for the Bank.
• Primary point-of-contact for vendors providing software packages utilized within the application areas supported by the department.
• Key participant on the team that evaluated external vendors and made the selection decision for which vendor to use for out-sourcing of the core processing for credit card processing.
• Participant on writing RFPs for vendor engagements
• Key leader on the $300MM project to convert the credit card core processing platform from in-house to a vendor platform.
• Primary participant in multiple Joint Application Design (JAD) sessions with the business areas to develop business requirements for significant projects.
• Managed a suite of projects known as Strategic Systems Extension which resulted in the conversion of their European portfolio of accounts from an external vendor to their own internal processing system. This suite of projects included 39 separate projects with approximately $3 million of impact for the department. Had responsibility for management of all impacts to the department, resources, budgets and implementation activities. All projects were implemented successfully and on-time. Managed a team of 50 resources for these initiatives, including several project managers.
• Managed 25 different software applications, including mainframe, midrange and vendor software products
• Mainframe applications utilized COBOL, DB2 and VSAM
• Midrange applications utilized JAVA, .Net, J2EE, WebSphere, Oracle, Unix, Linux, AS/400 iSeries
• Vendor software applications managed included Thunderhead NOW, Thunderhead JUICE, HP Exstream, Document Sciences Autograph and DOC1. Each of these vendor packages were used for document composition. Documents archived using Filenet and Systemware products.
• Additional vendor products managed included Automated Document Factory (ADF), Enterprise Output Solutions, Aprimo MRM

Confidential

Director, Information Services

Responsibilities:

• Managed a technology area that had responsibility for technology services for all application areas in the Field Sales Systems division of IRM.
• Managed areas developed software on a wide range of platforms, including Panasonic hand held data collection devices, IBM compatible PCs, and mainframe systems.
• The languages used to develop these application systems were ENTER/Face for hand held devices, MICROSOFT COBOL and MICROFOCUS COBOL with DIALOG on PCs, and COBOL and CA-IDEAL on the mainframe.
• Maintained heavy user interface with in-house account managers as well as outside client representatives.
• Prepared presentations and responses to RFPs for gaining new business partners.
• Managed a team of 20 resources.
• Duties included budgeting, staffing/resource allocation, software evaluation, personnel management and project management.

Confidential

Consultant/Contract Programmer

Responsibilities:

• Functioned as contract programmer/consultant at Confidential Methods on a system development project for a Confidential system.
• Wrote numerous edit/update, extract, and reporting programs utilizing CA-IDEAL and COBOL, with CA-DATACOM DB
• Sole responsibility for major revisions to a rebate processing/reporting system.

Confidential

Sr. Data Administrator

Responsibilities:

• Supported the Retail Decision Support Systems group and the Systems group.
• Wrote numerous programs in CA-IDEAL and COBOL, using CA-DATACOM/DB.
• Sole responsibility for development of an online financial reporting system using CA-IDEAL, which consisted of approximately 60 programs.

Confidential

Systems Engineer/Supervisor

Responsibilities:

• Supported multiple Title Confidential.
• System development efforts were completed using ALC, COBOL and IMS.DL1.
• Also supervised a group of systems engineers, including workflow, progress, performance evaluations and salary reviews.