SUMMARY:

• Project Manager with extensive experience of 15+ years of experience with implementation, infrastructure, training, provisioning, design, construction, engineering, finance, development, and team management. With over 10 years of experience managing large/multiple complex projects.
• Solid understanding of Network Equipment, systems architecture, and operations.
• A Specialist with Project Management structure & lifecycle.
• A scholar Confidential Project Management Tools/ Methodologies.

EXPERTISE AREA:

• Infrastructure Implementation
• Large Scale/Rapid Deployments
• IT Strategy, Planning and Execution
• Business and Technology Liaison
• IT Business Operations
• Business Process Improvement/Re - engineering
• Budgeting/Cost Containment
• Team Building
• Coaching/Mentoring/Training

TECHNICAL SKILLS:

Experienced with Agile methodology, Jira, Scrum, Kanban, SDLC, Project Smart, Waterfall, SharePoint, Cloud, Smart sheet, Microsoft Office Tools, iMeeting, Qmessenger, Visio, and WebEx. Experience with Database/VoIP technologies. Experienced with managing all phases of the SDLC and the PDLC.

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Infrastructure Project Manager

Responsibilities:

• Lead regular project status meetings to report status and facilitate issue resolution.
• Participated in developing overall project strategies.
• Applied consistent approach and delivered consistent quality across project milestones.
• Tracked quality of prepared documents for management regarding issues in preparation of the document by law firms and other vendors.
• Provided support to project teams to resolve funding, prioritization, and/or other execution issues.
• A Leader that worked to eliminate blocks that the team encountered.
• Provided technical/analytical guidance to project/program teams that typically extend to multiple organizations, markets, outside suppliers, and vendors.
• Assisted in the training and development of Confidential Migration Logistics to Confidential Project Managers/Vendor PMs.
• Productively communicated with stakeholders, internal clients, Confidential & Confidential Finance Dept., vendors and executive leadership.
• Regularly facilitated team meetings in regards to processes and team updates.
• Made sure Confidential participants understood their role and assignments.
• Initiated formal reviews of the program and its achievements; to assess the work carried out and benefits obtained.
• Was responsible for creation/distribution of SOW’s and MOP’s.
• .Managed team to meet their daily and iteration objectives.
• Tracked project status and provided in-depth status reports to Management.
• Planned, organized, lead, and monitored the activities of the project team.
• Participated in developing overall project strategies.
• Saved the Company an estimated $300,000+ per month via markets that I launched/managed; which I also maintained the highest gross on the Confidential Project.
• Reduced turnover and new hire costs by determining basic training scope and “nesting” period.
• Submitted funding request to FNP based on financial needs, budget variance, cost analysis, and strategic decisions.
• Acted as a Liaison to Operational Teams to ensure business financial needs were met.
• Communicated with Construction and Engineering (C&E) on a regular basis; to assure Vendors were compensated for products/services and PO Line Item adds/corrections.
• Understood Vendor Rate plans and performed periodic audits to remove or modify excess or unapproved Vendor services.
• Prepared financial summary Reports via Excel for Weekly Management Meetings.
• Managed Operation Expenses and Capital Expenditures; also held a weekly meeting with management for updates/questions/concerns.

Confidential, San Ramon, CA

Project Manager

Responsibilities:

• Utilized the Infrastructure Methodology to layout the technical architecture that would be deployed as part of any given project.
• Worked with the IT Operations, VoIP Engineering team, Data Network Engineering team and Telephony Systems/Contact Center Administrators/SMEs to ensure that Voice services, capacity and bandwidth were properly monitored and administered.
• Issued ASRS (Access Service Request) for switch as well as special services including DS0s, DS1s, DS3, and OC-X after validating equipment, facilities and circuit details
• Managed provisioning systems such as VFO, Confidential Access Ordering, Confidential, Confidential CSG, Qwest, Hawaiian Telecom, Wisor, Neustar and Telco data for address validation and ASR order issuance.
• Managed, tracked, and coordinated installation activities performed by field ops.
• Utilized CTS to research circuit order request and to update PCO, general dynamics, and engineering.
• Coordinated Confidential planning, lead daily scrums, coordinated each Confidential review and orchestrated each agile release planning session.
• Successfully delivered on all projects in a primarily agile environment.
• Created and managed approved backlogs of clearly defined and prioritized user stories.
• Lead and facilitated multi-level planning events (product vision, roadmap, release planning, Confidential planning) with Confidential and our business constituents.
• Tracked key project milestones and suggested adjustments to help ensure plans and/or resources met the needs of clients.
• Was the primary technical writer for business documents, job aids, SOWs, and MOPs.
• Held daily Agile meetings regarding daily sprints, Confidential panning & retrospective meetings, grooming sessions, project backlog reviews, release planning, user story development/clarification, and release meetings.
• Controlled IT project plans by managing changes, reviewing open issues, then communicated essential information to project team and stakeholders.
• Reduced turnover and new hire costs by determining basic training scope and “nesting” period (working on live material in an iMeeting environment) as well as created training materials, and job aids and process requirements.

Confidential, Las Vegas, NV

Implementation Project Manager

Responsibilities:

• Served as the systems and process requirements manager/liaison between order management, deployment engineering, field operations, translations, and switch techs.
• Ensured that C&E and Site Techs understood requirements to successfully meet equipment installs, equipment upgrade, and construction business goals.
• Managed/monitored the provisioning of the Nodes on the MSN, MSC, SIAD, OSS, and WMS.
• Managed systems such as VFO, HawTel, Confidential, Confidential Access Ordering, Bill Matrix, Granite, WebXng, Remedy, CASPR, IWOS, and NIS
• Sorted, Maintained, and Updated T1/T3 tracker for sites in need of circuits; spreadsheet included site, site name, CFA, Node B, ref circuit, site address, new circuit, order#, FOC date, CTS tickets, and etc.
• Coordinated weekly conference calls with Installation Managers, Hi-Cap Engineers, and Operations to converse about current projects, site installs/integration, and kit delivery progress
• Scheduled/facilitated, in- Confidential and stakeholder demo sessions; notified stakeholders of user stories approved for upcoming releases.
• Held escalation meetings within the project management team, field engineers, and switch techs about issues that impacted the project scope, risk, and resources of the work effort being managed.
• Escalated issues requiring actions or decisions to director/executive director as necessary.
• Managed FE teams from initial site identification/site survey, through approval to proceed with construction/equipment installation, and handover of all required documentation, files, close-out books, required by my management & clients.
• Managed site audits, site inspection, and walkthroughs to ensure all sites were in compliance with Confidential & Confidential /Client standards.

Confidential, Los Angeles, CA

CADs Project Manager

Responsibilities:

• Facilitated the splitting and downgrade of trunk groups per customer request.
• Worked closely with Translations, LNP, Engineering, CSATT, Confidential, and Repair to assure customer request completes satisfactory.
• Facilitated a port of Toll Free, DID(s), POTS, BLC(s), and BLD(s).
• Informed customers of new pricing when adding additional services to account.
• Utilized systems like SMS, EMS, Wise, SBC Toolbar, Arbor Utilities, TPICE, and Remedy to name a few.
• Retrieved/updated CSR(s) and LOA(s) to build a provisioning platform for LNP and Toll Free department.
• Developed deployment solutions for network technologies including VoIP, VPN, switching and routing.
• Was responsible for verifying/maintaining current certifications & standards for technicians, engineers, and project planners.
• Created AOTs work order tickets for troubleshooting technologies in order to maintain a seamless network system.
• Project managed complex implementation and maintenance task on the LAN & WAN.
• Created cut-sheets then worked with Telco’s to cutover service of the Confidential VoIP clustered network.
• Managed a team to work with clients in remote offices to implement their new VoIP phones, Voice mail, voice gateways; after managing Telco’s to bring up clients PRI’s, POTs, and VoIP Confidential each client site.
• Managed statement of work through project lifecycle to ensure all contracted deliverables had been achieved.
• Contributed to support, promoted identification of best practices, utilized all project management tools, techniques, and methodology within the PMO.
• Communicated status of key initiatives and/or issues/risk to directorial leadership for highly visible issues.
• Managed Jira tool configuration for projects, sprints, and backlog maintenance.
• Gained an in-depth understanding of SIP trunking services, SIP hosted services, call flow SIP/TDM services, call routing, Network infrastructure & devices, and VoIP security.

Confidential, Overland Park, KS

Project Manager

Responsibilities:

• Managed implementation issues without supervision through interface/negotiation with Business Sales Support, Network Operations, Engineering, Installation teams and Access Management.
• Determined circuit conditions, signaling, transmission levels, and identified the specific requirements for end-to-end connectivity between Confidential networks.
• Assumed overall project leadership and provided direction for all data service orders, including construction Confidential customer premise.
• Maintained master circuit history on all installed circuits/archived circuits, and canceled or disconnected circuits.
• Issued ASR's to support switched and special access orders for install of trunks, disconnect trunks, cancel trunk orders, or trunk change requests.
• Provided next level support for Confidential, provisioning, and carrier/vendor issues.
• Tracked the status of deliverables & any other decision made regarding project change request and outstanding issues.
• Made sure that Confidential participants understood their roles and assignments.
• Became the gatekeeper for any program changes requested within a PI and escalation of program impediments.

Project Manager

Confidential

Responsibilities:

• Facilitated the process for program portfolio, program level reporting, distribution of status reports, stakeholder reviews, and took ownership of program readout meetings.
• Was responsible for overseeing and consolidating overall project status reporting to executive management.
• Sent, received, and processed LSRs for UNE-P and LNP to provide Landline/DsL service for Confidential customers.
• Ensured that all features were migrated during porting process or completed partial migrations due to feature porting issues.
• Used GUI, SBC Toolbar/LEX, BellSouth Interconnect, Frontier WebLink and Confidential CAFÉ systems to submit LSRs as well as track FOC status or clarification status.
• Implemented and managed intervals as well as Service Level Agreements (SLAs) to meet expected order completion of approximately 50 LSRs per day.
• Used troubleshooting tactics in a provisioning atmosphere to assure proper order management.
• Interfaced with Sales, Engineering, Billing, and Installation groups to resolve order issues.
• Served as Subject Matter Expert (SME) to assist in the training and development of new team members.
• Lead project team throughout the agile lifecycle, controlled planning, and the execution of the projects.
• Maintained a continued focus on backlog refinement and contributed to roadmap maturity.
• Do to my dedication to the successful completion of the Confidential project I was asked by Confidential management to project manage a highly technical project.