SUMMARY:

Twenty+ years of sales engineering, channel management, project management and systems engineering within the telecommunication and Confidential arenas.

TECHNICAL SKILLS:

Telephony: VoIP, SIP, Cloud, SaaS, TDM, ISDN, PBX, IVR, ACD, CTI, Confidential, Analytics, Dialer, Contact Center

Networking: Cisco, VPN, Ethernet, IP, wireless, firewalls, TCP/IP, LAN/WAN architecture

Software: Infoblox, CA Spectrum OneClick, Salesforce CRM, MS SharePoint, MS Windows, MS Office, Citrix, UNIX

Personal: Positive attitude, effective team player, strong leadership, problem solver, customer - focused

EXPERIENCE:

Confidential, St Petersburg, FL

Project Coordinator

Responsibilities:

• Oversee and manage, complex, diverse and strategic project that impacts the organization as a whole
• Ensure clients’ needs are met in a timely and cost effective manner
• Review field/site inspection reports from Confidential throughout the lifecycle of the project
• Keep the Project Manager and others informed about project status and issues that may impact client relations
• Work with Carriers and LECs to determine if Dmarc extensions are needed and if so, schedule
• Coordinate site-visits, activities, installations, resources, and information
• Monitor and track project’s progress and handle any issues that arise
• Act as the point of contact for all of the 279 branches, Confidential, and management
• Use project management tools to monitor working hours, budget, plans and money spend
• Create and maintain comprehensive project documentation, plans and reports.

Confidential

Network Technician

Responsibilities:

• Review network design documents and prepare cut-sheets based on current design
• Create Layer 2 & Layer 3 device configurations and verify console access of new devices
• Deploy new Cisco switches & routers 
• Remotely oversee device installation with onsite field personnel, verify connectivity, cut device into production
• Schedule site remediation with multiple internal groups and external Confidential
• Submit change control requests, notify user community of impending changes, decommission old equipment and update multiple inventory systems.

Confidential, St Augustine, FL; Manassas, VA

Responsibilities:

• Contracted with Confidential to provide clients with various onsite services including installing or upgrading CAT5/CAT6 cabling, computers, network equipment, Wi-Fi access points, printers, and POS system support
• Installed and setup new office complex with their network equipment as well as their PC, printers
• Provide ongoing Confidential /Telecom support for a variety of small businesses in the DC Metro area
• Perform designs, installation, and testing of all CAT5/CAT6 voice/data services
• Perform racking, stacking and installation of servers, routers and switches
• Setup and optimize personal computers, home/business networks.

Sales Engineer/Channel Partner Director

Confidential, Centreville, VA

Responsibilities:

• Formulated and implemented a new business strategy for new channel partners and resellers that contributed to a 32% increase in sales
• Served as executive team department liaison for channel partners and internal sales representatives to help resolve issues and conflicts pertaining to contracts, technical support, sales and client customer service
• Designed VoIP, Outbound Dialer, Confidential and Cloud IVR services solutions
• Collaborated with marketing department and channel partners to establish and maintain joint/co-op efforts in target markets
• Presented ‘best practices’ webinars to customers and channel partners on trending product solutions
• Authored proposals and demonstrations, and formulated pricing which resulted in winning new customer business.

Telecom Project Manager

Confidential, Manassas, VA

Responsibilities:

• Provided ongoing Confidential /Telecom support for a variety of small businesses in the DC Metro area
• Performed design, installation, and testing of all CAT5/CAT6 voice/data services
• Acted as project manager and partnered with Confidential to facilitate streamlined implementation of various software/hardware updates and installations
• Hired, trained and managed teams of installation technicians to ensure smooth a transition of business operations and data infrastructure into new and existing facilities.

Senior Sales Engineer

Confidential, McLean, VA

Responsibilities:

• Led organization in acquiring DoD JITC, and DITSCAP certifications by collaborating with sponsoring client, engineering department, professional services, and the sales team to establish product vision and roadmap
• Inducted into President’s Club in recognition of achieving 134% of target sales quota
• Assisted with hiring, training, coaching, mentoring, and motivating department staff members
• Provided support for channel partners and sales executives with presentations, training, RFPs, product demonstrations, customer briefings and workshops in Federal, State and Local Government environments utilizing PBX, ACD, IVR, TDM, Confidential, VoIP, SIP and CTI solutions
• Responsible for designing Unified Communications solutions utilizing.

Contact Center Contractor

Confidential, Washington, DC

Responsibilities:

• Met regularly with department heads to identify solutions to customer business issues and to identify new opportunities to increase efficiency
• Delivered technical product demonstrations, project risk assessments, and program management for multiple projects
• Provided guidance for several city government contact centers to help them pool their resources and reduce cost utilizing ACD, IVR, TDM and CTI solutions
• Served as Project Manager for new departments coming online, including projection of required personnel resources, project strategy, data infrastructure installation, agent training, and generation of Key Performance Indicators (KPIs) and reports to management.

Sales Engineer/Regional Channel Manager

Confidential, Fairfax, VA

Responsibilities:

• Coached, trained, and supervised the development of new Sales Engineers, Account Executives and Channel Partners
• Developed and instituted a toolkit including demo CD, collateral, price lists, training, and customer presentations to support Account Executive and Channel Partner efforts in the field
• Designed Unified Communications utilizing PBX, ACD, IVR, TDM, VoIP, SIP and CTI solutions
• Worked with Channel Partners to development annual business plans, recruit new partners, work through contracts, strategize to meet target revenues and build lasting client relationships
• Provided Channel Partners with training, demo systems, sales presentations, sales support on customer visits, RFI’s/RFP’s and marketing related activities including attending industry trade shows.