SUMMARY:

• Infrastructure Management - Information Security - IT Strategic Planning
• Accomplished IT leader with 15+ year track record of successful strategic and tactical leadership in several industries, including Pharmaceutical, Healthcare, Engineering, and global IT Consulting.
• Technical and business visionary with hands-on experience in automating large enterprises, with a steadfast commitment to excellence.
• Expertise in managing organizational change in alignment with the ITIL v3 framework. Strong record of success in creating robust IT architectures and in the deployment of custom enterprise solutions.
• Highly effective management skills noted for cultivating interpersonal communication, team building, and productive vendor partnerships.
• Hire, motivate, and effectively structure staff to deliver maximum productivity and savings.

KEY STRENGTHS:

• Technical Project Management
• Change and configuration management
• Systems Development Life Cycle
• Risk Analysis and Mitigation
• Capacity Planning and Cost Control
• Information Security Incident response
• Enterprise architecture ( TOGAF )
• IT audit and Compliance ( CISA )
• Disaster Recovery / Business Continuity
• Vendor IT Security risk management
• Network Integration & virtualization
• Global Unified communications
• Service Management ( ITIL V3 )
• Policies and Procedures Development

TECHNICAL SKILLS:

SOFTWARE: Office 2016/2013/O365, MS Project, Visio, Exchange, Active Directory, MS-CRM, SAP R3, SQL Server, IIS, SharePoint, Skype, MS-SCCM, GFI, ServiceNow, Remedy, Salesforce, Kaseya, Websense, Silverpeak, Solar winds, Wireshark, NMAP, Metasploit, FireEye, Splunk, Comodo, Anti-virus /spam, Symantec Veritas, AppAssure, Peer synch, VEEAM, Acronis, Cisco Call Manager BE 10.x.

HARDWARE: Cisco UCS, MCU, ASA Firewalls, FMC, IPS, ICE, AMP, Forescout, Meraki, VPN, ASR Routers, L2/3 Switches, DELL EqualLogic/EMC VNX iSCSI SAN, IBM Netapp, NAS/DAS/JBOD storage, DELL/HP/Cisco File / Application Servers, Printers, Desktops / Laptops / tablets, Cisco SX80 / TX9200 and Polycom HDX codecs.

PLATFORM: Windows 2012/2008, 10 /8.1 /7, AWS VPC, MS Azure, Mac OS, Linux, Citrix, VMware VSphere

LANGUAGES: C, VB script

PROFESSIONAL EXPERIENCE:

Director

Confidential

Responsibilities:

• Develop the RACI chart and hire the IT team to build a tiered global support model - IT Managers, Security, Systems, Network and Desktop engineers
• Rollout the global security strategy - Identify attack surfaces and define attack vectors, SOC, DLP, vulnerability assessments, Tripwire baseline configurations, DUO two factor authentication, Nessus security scans, Incident Response, Comodo endpoint protection, manage digital certificates, SFTP, Cisco ASA 5525-X Firepower IPS, Network Access Control (NAC)
• Manage 1000+ agent call centers in Tampa and Atlanta. Technologies include Avaya Communication Manager, SBC and SIP Trunks, AT&T MPLS redundant WAN, Cisco enterprise campus architecture.
• Manage the corporate VMware environment, including resource planning and allocation, server provisioning, templates, replication, cloning and snapshots
• Technical Project Lead for the corporate Cisco voice and video project - Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), VCS, VCS-C (Control), VCS - E (Edge), Jabber mobile, Cisco Webex CMR for multi-party voice and video conferencing.
• Implement software distribution, asset, patch, cloud backup, systems monitoring and license management solution utilizing Kaseya
• Deploy Cisco Meraki wireless global solution
• Manage successful annual PCI and SOC compliance audit for Confidential Global. Develop security calendar for ongoing security testing.
• Global Active Directory architecture plan to consolidate sub domains and OU’s, SSO and Azure / O365 integration. Login scripts and GPO’s to automate processes.

Director

Confidential

Responsibilities:

• Design a global robust network infrastructure. Benefits include Active Directory / DNS integration, security controls, data replication, enterprise application access, performance monitoring, unified communications.
• Negotiate new corporate internet, voice and data contracts, reducing annual recurring cost by 65%.
• Implement cloud solutions to facilitate global collaboration, workflow improvement and cost efficiencies.
• Develop a DR/BC solution utilizing EMC SAN replication and VMware Site Recovery Manager (SRM).
• Institute change management and security procedures to safeguard corporate information. Conduct risk assessment on internal systems and perimeter defenses, and implement mitigating controls.
• Design a multi-site voice / video failover architecture utilizing Cisco Call Manager / Immersive Telepresence. Redundant services include SIP trunks, 4G LTE, MPLS and high speed Point to Point circuits.
• Revise network qualification, data encryption standards, hardware and software validation, to ensure compliance with FDA regulations.

Director of Information Systems

Confidential

Responsibilities:

• Replace the company’s heterogeneous telecom systems with Cisco Call Manager unified messaging, reducing usage and maintenance cost by 70%. Benefits include inter office extension dialing, AD integration, integrated voice and email, web, audio and video conferencing, desktop faxing, mobility and soft phones.
• Consolidate voice, data and video by deploying AT&T’s MPLS WAN and redundant eBGP internet access, facilitating a scalable and service oriented network for 30 offices in the US, Canada and Europe. Technical improvements include, network QoS, CoS, VLAN’s, HSRP/VRRP/iBGP redundancy, and secure remote access.
• Consolidate datacenter servers via virtualization, reducing their footprint by 60%, as well as annual hardware leasing expenditures by $200K.
• Secure the corporate network by instituting Cisco Next-Generation firewalls, including intrusion protection system (IPS), web and malware security. Scheduled vulnerability assessments, patch management, SYSlog reviews, proactive systems and environmental monitoring.
• Design a comprehensive Disaster Recovery / Business Continuity solution based on the Business Impact Analysis (BIA) and Recovery Time/Point objectives (RTO/RPO). Utilize DraaS, IaaS, PaaS, virtualization, offsite SRM / SAN replication, compression and deduplication to achieve the stated system critical recovery time frame.
• Strengthen the company’s public profile by implementing IT General Controls required for Sarbanes-Oxley 404 compliance. Successfully managed external annual IT general and year-end audit initiatives. Improvements include risk management, segregation of duties, and change management.
• Formulate annual IT OpEx / CapEx budget, prioritizing projects based on business requirements.
• Staff and manage a service oriented globally dispersed team comprising of full-time employees, managed services, and vendor partnerships. Revise corporate call center operations, enforce desktop standards, and implement SLA’s in alignment with business needs.

Director of Technology

Confidential, NY

Responsibilities:

• Establish budget, costing, and value measurements. Evaluate and implement IT solutions for Health Information Management (HIM), Patient registration and scheduling, and Patient care coordination.
• Vendor risk management and negotiate outsourcer contracts to optimize service levels and cost.
• Design and expand the network infrastructure to the Skilled Nursing Facility, IPA and medical centers.

Network Manager

Confidential, NYC

Responsibilities:

• Plan, implement, and manage all servers and communication equipment.
• Network vulnerability assessment and performance monitoring.
• Contract negotiation and vendor liaison for IT services and network equipment.