Customer Relations Rep Resume Morrisville, NC - Hire IT People

SUMMARY:

To utilize my technology, communication, and leadership skills to help grow business.
I want to merge the common core skills found in technology, sales, and education to improve performance and efficiency in the workplace.

TECHNICAL SKILLS:

Microsoft Networking Protocol Wireless Networking protocol knowledge, Computer hardware and software knowledge, Microsoft Office,(Excel, Access, PowerPoint, Word) Basic Computer programming fundamentals, Mac and PC computer experience, Video fundamentals for Video Production Mac and PC platforms Microsoft Office, Live Video Production/Post Video Production utilizing Final Cut Pro, Adobe After Effects

PROFESSIONAL EXPERIENCE:

Confidential, Morrisville, NC

Customer Relations Rep

Responsibilities:

Market Liason for Confidential Google Fiber Outside Plant Construction Complaints
Local Market liason between Field Engineering and Field Construction Teams
Reduced construction complaint compliance percentages to monthly average below 15%
Weekly Construction Team Customer Care Training Facilitator
Produced and managed construction tracking system
Construction Ticket Status Meeting Lead

Confidential, Durham, NC

Retail Sales Associate

Responsibilities:

Consultant expert for Confidential Eastern Division Retail Sales Store
Expert product advisor for all telecom services
Exceeded sales quota expectations within changing sales and technical environment on quarterly basis
Recognized Team expert and store SME as retention specialist driving reduced customer disconnection
Exceeded efficiency ratings for store revenue goals for new and existing client relationships
Back to School Summer Customer Service and Sales Make the Grade Contest Winner for July 2015
Proficient cash Handling and Bill Pay Operation Skills

Confidential, Morrisville, NC

Inbound Sales Rep/Movers Team

Responsibilities:

Consultant expert for Confidential Eastern Division Inbound Sales Call Center
Expert product advisor for all telecom services(Video, Data/Internet/VOIP, Wireless Home Management Solutions)
Exceeded sales quota expectations within changing sales and technical environment on quarterly basis
Increased sales and production as Peer sales coach for Pilot Movers Sales Division
Recognized Team expert for various call center and billing system platforms (avaya, ICOMS, CSG, )
Leadership Assistant in leading Team Huddle Presentations and training material development
Awarded 2nd Quarter MVP Nomination for Inside Sales Performance 2013
Exceeded efficiency ratings for call center productivity 5 - 10% quarterly

Broadband Installer II/Service Technician I

Confidential, Morrisville, NC

Responsibilities:

Installed, configure, and service residential Digital cable, High Speed Internet, and Digital Phone consumer products
Spliced, install, repair coaxial, Cat 3, Cat 5 cables on wireless and wired network platforms
Effectively reduced repeat service visits to under 10%
Maintained, ordered, and managed over $10,000 of product inventory and industry tools

Retail Sales Consultant

Confidential, Durham, NC

Responsibilities:

Excelled as expert Landline, cell phone, and wireless broadband sales specialist
Exceeded sales quota on quarterly basis for both residential and commercial clients
Sales Leader and trainer creating training material as store technical expert for New Regional Sales Recruits
Managed sales team of 10 to increased sales targets and quotas as Store Assisting Manager and Key Holder

Confidential, Durham, NC

Digital Architect: Consultant

Responsibilities:

Managed creative Audio or Visual solutions for the home or business installation projects
Created designs for multifunction video and sound room sales packages
Maintained quality sales standards for competitive company growth
Enrolled in Assistant Manager Program to learn store operations key leadership skills

Confidential, Durham, NC

Freight Team Associate

Responsibilities:

Processed all product freight for specified departments including over 10,000 products
Distributed and managed product
Made use of five different forklifts for specific job functions including overhead lifts up to twenty feet.

Confidential, Durham, NC

Admin Specialist II

Responsibilities:

Performed wide range of Customer Service solutions for service desk and Point of Sale register operations
Product distributor in Delivery setup and adjustment
Managed product returns, price matches and financing

Confidential, Durham, NC

Graphic Designer/ Office Assistant

Responsibilities:

Created client promotional advertisement and marketing materials
Maintained business/marketing accounts through professional client relationships
Planned and maintain company database system
Handled accounting records and billing materials

Confidential, Durham, NC

Telephone Interviewer

Responsibilities:

Administered national government research studies.
Reviewed case data and entered appropriate comments and responses

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Customer Relations Rep Resume

Morrisville, NC

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