Principle Engineer Resume

SUMMARY:

To obtain a role with a company to continue to grow my skills while helping an organization reach their goals.

PROFESSIONAL EXPERIENCE:

Confidential

Principle Engineer

Responsibilities:

Installed and configured Linux based servers based upon video on - demand needs with RedHat and CentOS. Remote configuration utilizing SSH Putty and Secure CRT as well as Idrac, ilo and ipmi.
Verified physical and network connectivity as well as hardware components by writing UNIX commands.
Verified accuracy of other engineers configurations.
Installed, configured, upgraded and tested Emergency Alert Systems to comply with FCC regulations.
Traveled onsite to locations to implement new equipment and software applications as functionality pertained to set top boxes.
Sites included both Motorola and Cisco based systems.
Arranged and lead conference calls to ensure project timeliness and deliverables. Adjusted schedules and removed blocking issues as needed.
Created and modified written procedures for other engineers to follow on pending deployments.
Coordinated with other personnel such as project managers, local onsite employees, networking personnel, vendors and others so implementations are completed in a timely manner.
Created Design Documents for new server installation for fellow engineers to follow. Designs included existing and new server exact IP connectivity layout, bandwidth specifications, etc.

Confidential

Lead Technical Support Analyst

Responsibilities:

Traveled to various divisions within Time Warner in the continental US to install, support and troubleshoot new application software on Unix and Linux servers.
Provide ATG Tier 2 level troubleshooting support for new technologies being deployed within Time Warner Divisions.
Monitoring of the Commercial, Career, and Transport data using Network Monitoring tools.
Isolation, escalation and troubleshooting of network incidents for network as well as IP routing incidents.
Installed set top software at various client sites that provided new features for the end user.
Determine scope of issues reported, document trouble calls and outages using a ticketing system in a 24/7 environment. Escalate issues when appropriate.
Keep supervisory and management personnel updated on status of projects and outages.
Work with Time Warner Division personnel as well as vendor personnel regarding reported issues.
Provide off hours on-call 24/7 support when needed.

Confidential

Computer Operator / Lead Addressable Support Analyst

Responsibilities:

Responsible for monitoring, maintenance and troubleshooting of Adelphia’s addressable services environment including multiple digital and analog platforms.
Successfully completed Adelphia’s Central region NAS (HITS) to DAC project in 2004 for approximately 200,000 subscribers.
Provide 2nd level support to all aspects of the Addressable Department.
Interface with other departments in respect to addressability troubleshooting. Main interactions with other department personnel include but not limited to engineers, billing vendors (AMDOCS and CSG), Software Department, Inventory Control Clerks and Call Center personnel.
Launch and support of AMDOCS billing interface parameters.
Acted as a project lead for a variety of addressable projects. Primary types of projects are launching and revamping of digital services (channel changes), software upgrades, billing merges, conversions and new acquisitions.
Provide a turnover of accomplishments, issues and status of projects.