PROFESSIONAL SUMMARY:

• Result - oriented professional over 10+ years of extensive global experience in IT Program & Project Management and Business Systems Analysis in a variety of industries including financial, Mortgage and healthcare services.
• Highly energetic and motivated professional, dedicated to understanding and meeting client needs. Experienced in managing projects using both Waterfall and Scrum methodologies.
• Experienced with Project Portfolio tools to set project baseline, forecast and manage budgets and utilize reporting features to send executive reports on project status.
• Adept in organizing and managing cross-functional teams while executing complex technology projects with a successful record of accomplishment in achieving project delivery successes for both large and small scale projects.
• Extensively worked on defining the PMO best practices for tracking and reporting project metrics on scope, schedule and costs. Excellent experience with managing project quality, risks, issues, dependencies and scope changes to effectively track and control project activities against the plan.
• Excellent Technical writing skills and customer interfacing skills. Exceptional focus, follow-through and coordination skills with several IT groups.
• Ability to develop and manage project schedules, and known for working well with cross-functional team to achieve on-time project completion
• Excellent resource management and interpersonal skills. Extensively involved in the process of Statement of Work and contract creation to secure new and follow-on work.
• Experienced Business systems Analyst in multiple domains. Excellent documentation and technical skills.

TECHNICAL SKILLS:

Program / Project management tools: Clarity PPM, VersionOne, MS Project 2007/2010

Project methodologies: PMI / PMBOK, Agile, Scrum, Waterfall

Front office tools: MS Office 2007/2010 suite, MS SharePoint 2007/2010

Business Tools: Quality Center, Rational Suite (Requisite Pro, Rose, Clear Quest, Clear Case), MS Visio, MS Project, MS Access, MS Office Suite, MS Groove.

Operating Systems: Windows NT, Windows 95/98/2000/XP, MSDOS 6.22, UNIX, IBM PC/AT Compatibles.

Tools: UML, C, HTML, Teradata and SQL

PROFESSIONAL EXPERIENCE:

Confidential, Richmond VA

Agile Coach/ Scrum Master

Responsibilities:

• Successfully transitioned two waterfall team to high performing Scrum teams.
• Working closely with the Product Owner to ensure the backlog has sufficient prioritized user stories at a “ready” status to stay ahead of the Team.
• Extensively using Tableau tool and VersionOne to manage all project related information like Status Report, Issues and Risks, Assumptions, Change Management, Milestones, QA, and project metrics data.
• Working with the Team and the Product Owner to define team specific norms, and procedures not defined at the program level.
• Enthusiastically worked with teams to ensured that agile principles and processes are properly implemented and adopted.
• Scheduled and facilitated Sprint Planning, Daily Stand-Up, Sprint Demo and Sprint Retrospective meetings.
• Facilitated, coached, and guided the teams on the values and practices of Agile and Scrum.
• Removed impediments and resolved conflicts. Radiated information to ensure transparency.
• Facilitated an atmosphere of team creativity to foster increased productivity and production of higher quality products.
• Ensured Burn-up and Burn -down charts are available and accurate. Maintained consistent velocity and coached team to good story estimates.
• Collecting and analyzing project metrics data and working with the Scrum Master, Product Owner and Scrum Team to identify and in corporate corrective actions when needed.
• Tracking project dependencies outside of the project team's control and escalating issues as necessary
• Facilitating cross-group and cross-functional communications for issues resolution and updates
• Providing resource management for projects including team training and staff allocation. Working with Director on staffing allocation for projects
• Coordinated activities of multiple Scrum Teams. Conducted Scrum of Scrum meetings.

Confidential, Herndon, VA

Agile Project Manager

Responsibilities:

• Worked with product owners to define project scope and create backlogs. Assisting as needed with backlog grooming.
• Setup working sessions with multiple team to understand the project scope and business needs during Sprint zero to define high-level stories and activities for each sprints
• Responsible to write stories for each sprints and create tasks for each resources
• Facilitated Scrum Ceremonies Iteration Planning, Daily Scrum, Iteration Review/Demo, Retrospective, and Release Planning.
• Ensuring the development team is practicing the core Agile principles of collaboration, prioritization, team accountability, and visibility
• Tracking and communicating the Iteration burn down chart, team velocity, and Release progress
• Assisted the team with making appropriate Iteration plan commitments through story selection and task definition. Documented and supported technical analyst for system requirements.
• Facilitated discussion, decision making, and conflict resolution. Identified and removed impediments, and preventing distractions.

Confidential, Richmond VA

Scrum Master II

Responsibilities:

• Actively involved in defining project scope and product backlogs.
• Involved in 2 speed pod agile development projects. Team of 8 each.
• Worked closely with the Senior Scrum master and organized sprint planning session. Worked with business & team members to create sprint backlogs and tasks, used Planning Poker.
• Conducted daily stand-ups and helped team to resolve any impediments and conducted retrospectives post sprints
• Facilitated Scrum Ceremonies Iteration Planning, Daily Scrum, Iteration Review/Demo, Retrospective, and Release Planning.
• Created sub tasks for each stories for the teams. Presented burned down charts on a daily bases.
• Performed extensive requirement analysis and documented Audit logging BTRD
• Identified customer needs, defined parameters, Created specification, and translated into business requirements. Analyzed and captured requirements for multiple platforms. Worked extensively and researched Enterprise online services (EOS) data capture to EDW
• Facilitated JAD sessions for communicating with Stakeholders and Project directors
• Extensive Business analysis with various regional warehouses & Enterprise Data Warehouse.
• Interviewed SME's, and documented BR, SR & DR requirements.
• Created Custom file Layouts and source to target data mapping documents.
• Gap analysis for identifying impacted areas. Data profiling for all sources files.
• Documented data mapping, system requirements and business requirements using Quality center.

Confidential, Richmond VA

Scrum Master

Responsibilities:

• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Develop, evaluate and maintain Project Baselines (Cost, Schedule, Risk, Quality)
• Established Project goals and alignment of resource specific goals with overall program objective
• Provided status reports to CTO, and participated in discussions to secure budget and resources
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Developed and maintained good relations with existing and potential vendor partners.
• Reviewed all goals and objectives of project in coordination with senior manager and team
• Track Schedule performance Index, and Estimate to Complete on weekly basis, taking necessary measures to improve the project performance metrics
• Monitored processes and identified programs to be outsourced to external vendors
• Present periodic Dashboard reports on the current program, future opportunities and client issues.
• Maintained continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Confidential, Detroit MI

Project Lead/ HL7 Developer

Responsibilities:

• Delivery Management of the entire program including preparing feasible Development schedules based on Business priorities.
• Created Cost performance baseline and Schedule Baseline
• Created Work Break down structure for multiple releases.
• Design and Developed Interfaces for multiple sources. Handling heavy data flow.
• Managed the offshore development team involved in developing Functional solution, the team at peak had 4 Onsite Senior Business Analysts and up to 35 Offshore resources
• Administered contract for 3rd party vendor
• Coordinated with 3rd party Client vendors to complete QA & UAT
• Conducted design walkthrough and sign off meetings.

Confidential

Web Project Lead

Responsibilities:

• Documenting Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS). Understanding the user specification and gathering requirement from clients.
• Developed models and low level design documents.
• Designed Use case, class, object, interaction, activity, state charts, and component diagram from requirement stage to implementation stage in software development life cycle.
• Worked on Business Process Modeling and interacted with Key Stakeholders and Business Users to define/design application process and prepared Use Case and MS Visio.
• Followed a structured approach to organize Requirements into logical groupings of essential Business Processes, Business Rules, and Information needs that insures any Critical Requirements are not missed.
• Developed Test Cases and performed Unit Testing on various modules developed.
• Provided Application support for System Integration Testing and User Acceptance Testing.

Confidential

Data/ Business Analyst

Responsibilities:

• Role was to study and analyze the existing Home and Home office business processes
• Worked closely with the relevant business partners to collect, define and document detailed business requirements and to review and evaluate these requirements relative to business value.
• Reported performance trends to management. Quantitatively evaluated and recommended action plans based on all contact center reporting/analysis in order to enhance the customer experience and drive operational efficiencies. Documented designs and proposals for new business.
• Worked with the Data Warehouse team to ensure most current data is readily available for all analysis, reporting and statistics. Measured, evaluated and analyzed data in order to maximize performance of the contact center team.
• Provided backup support for Capacity Planning and Forecasting functions. Enhanced and maintained current knowledge of policies and procedures. Coordinated with Subject matter expert and initiated meetings for new product demos. Involved as a DOS and DFS trainer and Subject Matter Expert.
• Involved in Six-Sigma Green Belt training Project.

Confidential

Data Analyst, Silicon consultants

Responsibilities:

• Involved in analyzing the business process to create financial reports, Work Flows and business specifications, design documents and user interfaces.
• Involved in business development activities. Created business proposals for new clients.
• Conducted Interviews, JAD Sessions and Questionnaires with Users and Specialists for GAP analyses to create To-Be Model. Involved in Data extraction and Data conversion
• Assisted Business Coordination team in clarifying the requirements and reviewed Design Approach Document.
• Provided valuable input to project management in order to improve the process.
• Created and presented the structured approach to organize requirements into logical categories of essential business processes, business and operational rules to ensure no critical requirements are missed
• Prepared Business Requirement specification templates used by Business coordination and Business Configuration team. Participated with sales team to promote new business
• Improve financial system security by documenting existing model and update security features.