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General Manager Resume

Thousand Oaks, CA

SUMMARY

High - caliber manager with over 18 years of experience in Sales, Operation Management, new business development, and marketing. Proven track record of excellence in building territories and managing key accounts. Multi-site management skills with the business acumen to positively contribute to the organization's bottom line.

  • Sales and Marketing, | P & L Management
  • Acquisitions/Mergers, | Transportation /Warehousing
  • Human Resource Management, | Supply Chain
  • Strategy Development, | Multi-Site Operation Management
PROFESSIONAL EXPERIENCE

Confidential,General Manager Southern California

Confidential

  • Evaluated and prepared monthly financial reports, with a P & L responsibility and presented operational budgets to executive management
  • Direct and manage the activities and performance of Territory Account Managers.
  • Assume complete responsibility for all aspects of the operation- sales, gross margin, operating margin, technician productivity, recruiting and hiring
  • Responsible for the development of customer relationships which insure customer satisfaction and provide technical and/or operational guidance,
  • Consult and provide solution selling techniques to ender users in regards to access management including, Information Systems representative for system upgrades, implementations and issues with software and/or hardware
  • Responsible for overall management of operations, sales and administrative functions for the Southern California Market, including shared resources and workflow optimization.
  • Responsible for call center/ Inbound /Outbound (250 daily)
  • Responsible for developing budgets, forecasting, and implementing management, administrative, and operational changes including Optimization
  • Motivated and mentored 40 indirect reports 12 direct reports while implementing an overall operational strategy, to exceed Operating Plan.
  • Responsible for generating service route base technicians, (20)

Confidential,
General Manager Southern California

  • Created a successful business infrastructure for the management of multi-site locations (3m+ sq ft.), generating over $140m in annual revenue
  • Evaluated and prepared monthly financial reports, with a monthly P & L responsibility of $12m, and presented operational budgets to executive management. (10% of NAO revenue)
  • Motivated and mentored 500 indirect /10 direct reports while implementing an overall operational strategy, which exceeded the financial forecast by 15%.
  • Responsible for developing budgets, forecasting, and implementing management, administrative, and operational changes including Optimization. (saving of $1.5m annually)
  • Responsible for overall management of operations, sales and administrative functions for the Southern California Market, including shared resources and workflow optimization.
  • Developed "Total Customer Satisfaction" program, resulting in 99% customer retention. Measured by reoccurring business.
  • Coordinate with the Regional Sales Manager, to increase revenue opportunities by 7% annually. ($5m new reoccurring revenue)
  • Responsible for talent selections, training and development of all territory employees. (Employee retention 78%)

Confidential, General Manager Southern California

  • Evaluated and prepared monthly financial reports, with a P & L responsibility of $30m and presented operational budgets to executive management
  • Created a successful business infrastructure for the management of multi-site locations,
  • Motivated and mentored 160 indirect /15 direct reports while implementing an overall operational strategy, which exceeded the financial forecast by 15%.
  • Negotiated client service agreements with an emphasis on customer satisfaction, resulting in a 7% annual growth.
  • Analyzed performance results and implemented departmental optimization improvements targeted at cutting costs, exceeding forecast by 16%.
  • Developed action plans to build a more productive partnership with client leadership resulting in a 99.4% customer retention rate.
  • Liaised with Sales Team to develop new business opportunities with existing accounts leading to a new revenue stream of $750,000 annually.

Confidential,
Manager, Business Development Southern California

  • Acquired and developed new management and employee talent to increase customer satisfaction, generating $5m in new annual revenue.
  • Recruited and built a strong sale and marketing team with strategic focus on developing new and established business sectors resulting in over $1m in new reoccurring revenue.
  • Successfully introduced and managed the vendor/client relationship with over 100 companies with a 96% rate of customer retention.
  • Identified and negotiated strategic alliances and partnerships with over 150 accounts.
  • Recruited and managed a team of over 20 direct reports.
  • Strong experience in real estate site selection (opened 10+ locations in 9 months)

Confidential.
General Manager Franchise Development Southern California

  • Created an operational strategy whereby productivity was increased by 70% and labor and costs were reduced by 25%.
  • Managed advertising media in the LA market leading to a 15% increase in new business.
  • Developed a business plan infrastructure strategy. Increased gross sales by 85% through business-to-business relationship building and customer referrals.

Confidential,
Area Manager , California

EDUCATION
Bachelor of Arts, Law and Society

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