SUMMARY:

• Solutions driven professional with exceptional project planning, execution, monitoring and resource balancing skills with the ability to support an implement multiple simultaneous projects in a matrix organization.
• Successful in applying technical concepts and managing both agile and waterfall projects to meet business or customer objectives
• Ability to communicate at all levels and achieve the desired results within stringent deadlines.
• Instill a consistent project management methodology and discipline within the organization.
• Ability to adapt to multiple environments and organizational cultures.
• Experienced in coordinating, negotiating and motivating outside vendors and off - shore resources in support of timeline and IT project deliverables.
• Articulate communicator, who can fluently speak the languages of both the business and interacting effectively with technical/engineering teams; adept at delivering presentations and demos.

TECHNICAL SKILLS:

Hands-on Exposure to: Salesforce, Curam, Ruby Rails, J2EE STRUTS, EMC Documentum, Subversion, JIRA;

Rational: Clear Case, Clear Quest, Quality Manger, Portfolio Manager;

Nuance: CTI, IVR, Natural

Language; Serena: Version manager, ASP

Adobe: Photoshop, Illustrator, Writer, Flash; SharePoint, Oracle Portal; MS Visio, Project; Hybris, SAP

Solutions: Ariba, SciQuest, Vinimaya, Verian, Peoplesoft.

Management Exp:

Oracle: Taleo; Clarity, Primavera, eProject, Rational Plan, JIRA

MS: Project Server, Daptiv; IT projects portfolio management, Six Sigma Process Improvement; B2B, B2C, IT best practices development, Governance and Knowledge Sharing, PMO development, Technology road mapping.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Senior Project Manager

Responsibilities:

• Effectively design, drive, analyze, track and report on the progress and status of the Project with relation to the SDLC, Project Release Timelines and all other relevant deliverables associated
• Identify and solve project-related problems that are technical, business, and resource specific for HBX and its partner agencies
• Collaborate with stakeholders to identify key requirements of significant value to put on the Salesforce CRM roadmap
• Responsible for identification and inventory of customer process pain points and gaps in best practices on the salesforce platform

Confidential, Conshohocken, PA

Digital Integration Program Manager

Responsibilities:

• Responsible for all aspects of eBusiness (Digital Spend Management) relationships with regional and strategic national accounts.
• Manage existing channels and identify new ones to drive business forward
• Collaborate with cross-functional team to drive digital initiatives including migrating existing customers to our new Confidential platform
• Develop and execute Confidential conversion plans
• Oversee User Acceptance Testing execution and remediation of issues
• Position SAP and Hybris delivery methods to maximize its B2B commerce capabilities within eMarkets

Confidential, Philadelphia

Senior Project Manager

Responsibilities:

• Act as a liaison between Confidential vendors (Oracle, Tandem7, Taleo, Monster, and Summit) and Stakeholders
• Monitor project work to ensure that progress is within expected guidelines and completed on time
• Quickly identify and report on obstacles and impediments to the projects
• Oversee User Acceptance Testing execution and remediation of issues
• Gather status reports and input by project teams and modify schedules or plans as required
• Prepare executive-level materials for approval and prioritization decisions to Executive Board on a weekly basis
• Drive for continuous improvements to the overall change management process
• Utilize input from time tracking and project metrics to analyze resource requirements for the Business Support team
• Process requests ensuring prompt input from all affected stakeholders, including impacts to IT, staffing, training and business processes. Develop and meet SLA targets for processing requests

Confidential, Philadelphia, PA

Senior Project Manager

Responsibilities:

• Managed a critical $3.5 M project directing a team of 17 resources including Vendors, several subcontractors, and assigned client resources for a +800 seat implementation of new CRM tool across several lines of business.
• Challenged by tight deadlines, stepped into several roles, such as quality assurance liaison, during peaks in multiple release cycles.
• Project responsibilities include several cycles of testing with interfaces feeding data from legacy systems and other proprietary software.
• Coordinate the budget across projects and provide analysis on the budget
• Manage various risks and issues to ensure the successful delivery of the project deliverables
• Collaborate and cooperated with other areas in support of critical success factors and objectives for the core program

Confidential, King of Prussia, PA

Senior Project Manager

Responsibilities:

• Created Project Portfolio Management (PPM) process & built tools for tracking and reporting
• Directed improvements in Confidential (PMO) policies/procedures
• Manage highly visible Confidential projects and new products simultaneously through estimation, architecting user interface designs, usability testing into the Project life cycle of multiple web stores on various platforms.
• Collaborate and maintain relationships with clients and third party vendors
• Intercultural management of 10 to 20 technical resources as well as author Statements of Work.
• Create and monitor project schedules, deliverables, and status reports,
• Manage internal, global and vendor resources to deliver projects on time and on budget
• Manage cost budget to allocate overall cost estimate to individual tasks.
• Develop and manage departmental processes and quality assurance measures
• Up-sold additional, out-of-scope project functionality through opportunity briefs
• Tracked software customizations, defects and issues via the use of SDLC.
• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
• Manage transition of client from Solutions Implementation to Client Support.
• Clients include: Adidas, Aeropastale, Ace Hardware, Burberry, Dicks Sporting Goods, The Sports Authority, Kate Spade, Kenneth Cole, NFL, NBA, Radio Shack, PBS, Peacocks, Pet Smart, Quik Silver, Radio Shack, and Toys R Us

Confidential, Rockville, MD

Deputy Project Manager

Responsibilities:

• Supported managing the project initiatives from scope definition to implementation of Confidential tool
• Coordinated planning efforts with the vendor and center subject matter experts through Data Working Group for project estimates, resource allocations, and Data Migration
• Present periodic Dashboard reports on the current project status and client issues
• Managed cost budget to allocate overall cost estimate to individual tasks in the project schedule using standard SDLC development and Waterfall
• Maintain project documentation, project schedule, risks, issues, action items, and status reports
• Create project communications including meeting minutes, summaries, project management reports, and executive briefings
• Perform quality assurance of team's work products/deliverables, memos, and internal and external executive correspondence

Confidential, Ft. Washington, PA

Project Manager

Responsibilities:

• Managed project and initiatives from initial scope definition through implementation, including the conceptualization, design, and build out
• Coordinated planning efforts with the key stakeholders and subject matter experts for project estimates and resource allocations
• Contributed to the business performance improvement initiative and helped to re-engineer the current business process
• Worked closely with the user community to determine business needs and process changes
• Utilized PMO Best Practices for Change Control, Risk Management, Defect Reporting, Tracking and Project Status Reporting within Share Point portal

Project Manager

Confidential

Responsibilities:

• Conducted internal audit review for the governing organization by walkthrough and control testing to identify the gaps and non-compliance areas in the existing operations process
• Presented audit reports from the audit results given by my team and presented it to the senior management with suggestions and feedback for corrective actions on the same
• Completes compliance audits, investigations, case management and monitors processes with respect to those areas set forth in the compliance plan
• Provide leadership in a fast-growth organization challenged with rapid acquisition integration
• Extended data warehouse functionality to meet more sophisticated management reporting requirements
• Paved the way for the first-time use of accurate data by executive decision-makers
• Acts as a liaison between business and technical staff at all levels, while representing the Program Management group and the Information Technology department
• Closely review and interpret all plans, specifications and schedules for each project's scope of work in conjunction with the resources assigned from the business
• Managed, for Large Client, and enhancement to current claims system to utilize new plan year solution, this solution helped to save the company $1.6 million/year

Confidential, Upper Gwynedd, PA

Digital Brand Project Manager

Responsibilities:

• Manage multiple interactive and traditional media projects with budgets of up to $500,000 from conception to completion on time, in scope and on budget
• Develop estimates and detailed project plans to define scope and to monitor project lifecycle
• Facilitate communication among internal brand team members and outside agencies across disciplines and offices
• Develop Statements of Work and Change Orders. Accurately identify and assess scope changes and their impact to the schedule and budget
• Reconciliation and analysis of projected vs. actual time/budgets
• Conducted search engine optimization (SEO) and search engine marketing (SEM) efforts for clients and employer, including traffic analysis and reporting
• Managed the expectations of clients while balancing the delivery of multiple simultaneous deliverables on tight timelines
• Project Highlights:
• Singulair: ABC’s of Asthma site re-initiation of Back to School campaign. Lead project team in developing innovative two-part online campaign including in-banner games and promotional website featuring back to school gifts. Development of online email campaign for site registrants using Siebel CRM
• Emend: Ongoing site enhancements for site incorporating a video library with a Diary Development of online email campaign for site registrants using Siebel CRM