Sr. Program Manager Resume
Atlanta, GA
SUMMARY:
- Senior - level IT Professional with 18 years of experience with proven track record of delivering high visibility projects(Budget: 5 milion +) on time and within agreed upon schedule exceeding end client expectations.
- Worked with C-level management to deliver a High visibility Loyalty Product Confidential Confidential
- Worked as IT Director, Software development Confidential Confidential for 4 years.
- Key player in strategic and tactical planning, organizational decision making, business development, project delivery, people management, leading cross functionally teams and implementing successful offshore model, feasibility study, formulating proposal, client expectation management, project justifications(business case), Confidential ’s, capacity planning, managing schedule, cost/budget, scope, risk, issue and resources, vendor management, defect management and change control management.
- 14 years of project management experience managing projectsfrom initiation to closure.
- 4 years fulltime employee with Confidential Global Services. Proud to receive special contribution and star award from Confidential for performance and exceeding customer expectations.
- 8years experience with Agile/Scrum methodology to shorter development cycle and deliver the project faster, with quality and within budget.
- Extensive experience in Project Management,Product Management, software analysis, design, development and testing (SDLC) in Java/J2EE, .NET, e-business, AS/400, and Mainframes.
- Domain experience in Banking, Finance, Telecommunication, Wireless, Retail, Credit Card and Travel Services, Loyalty, State of Florida, Hospitality and Healthcare.
- 6 years experience in developing, designing, implementing and managing high performance websites using portal technology, wire frames. Responsible for delivering websites with better user interface, user experience, easy navigation, search engine and easy to find and update information.
- 9 years of experience in managing multiple application development and infrastructure projects/programs using Waterfall, Rational Unified Process (RUP), Agile/Scrum, CMM, Method 1, and Confidential methodology/processes/frameworks in a project governance and non governance environment with budget of over 10 million. Expert in implementing PMBOK/PMI principals.
- 9 Years experience in managing/leading offshore projects including setting up processes and infrastructure for smooth offshore operation for Amex, Confidential, Confidential, HTE and Confidential .
- 2 Years of experience in ETL, Data Warehousing, Data profiling, Data Cleansing, Data Analytics using Informatica, Business Objects, Teradata, MicroStrategy, Hyperion, Oracle and MQSI.
- 3 years of experience in reservation and call center systems.
- Excellent communication and analytical skills in delivering technology and consulting solutions.
- 9 years of experience in using project management tools like Microsoft Project, Microsoft Project Server, Microsoft Visio, Prism, Microsoft SharePoint, Microsoft Visio, Microsoft Office.
- 4 years experience in managing infrastructure project like data center moves, adding new servers, call routing, telephony, and setting new infrastructure for different clients
- 5 years in managing, architecting and implementing data migration and data conversion projects.
- 5 years experience in managing and architecting integration projects with XML, MQ Series, MQSI, J2EE Connector Architecture, NDM, EJB, MDB, SOA, Web Services, resource adapters.
- 5 years experience in managing, architecting and implementing e-commerce, B2B and B2C projects.
- 3 years of experience in managing&architecting billing and electronic payment processing systems.
- 5 years of enterprise architecture experience in Java, J2EE, .NET, AS/400.
- Experience in enterprise service bus, SOA, SOA Governance. Web 2.0, OWASP.
- 6 years of Java/J2EE hands on experience using application servers like Websphere, JBoss, Tomcat and Weblogic.
- 2 years hands on ASP, Microsoft SQL Server and .NET.
- 3 years of experience with legacy application programming with AS/400 and mainframes.
PROFESSIONAL EXPERIENCE:
Confidential, Atlanta, GA
Sr. Program Manager
Responsibilities:
- Responsible for managing multi-work stream projects aimed Confidential improving business and supply chain performance through the development of demand sensing capabilities.
- Responsible from project from initiation to closure
- Manage/Track budget and forecast budget needs.
- Responsible for working with business to create business case, project charter and present the business case to get budget approval from Finance/PMO.
- Responsible for deployment of multiple release, presenting program status
Environment: Microsoft Project, SAP BW, SAP Data Services, Planview, Java, Saleforce.com, Mulesoft, webMethods, Amazon Webservices (AWS), Swift 2, Objective-C,XCode, Google API
Confidential
Project ManagerResponsibilities:
- Responsible for managing multi-work stream projects aimed Confidential improving business and supply chain performance through the development of demand sensing capabilities.
- Responsible from project from initiation to closure
- Manage/Track budget and forecast budget needs in Planview
- Responsible for working with business to create business case, project charter and present the business case to get budget approval from Finance/PMO.
- Responsible for deployment of multiple release, presenting program status
Environment: Microsoft Project, AWS, Swift 2, Objective-C,XCode, Google API, Planview, APIgee, webMethods, Saleforce.com
Confidential
Project ManagerResponsibilities:
- Responsible from projects from initiation to closure for multiple releases.
- Responsible for coordinating with 60+ applications and ensuring that the teams understand the change, schedule development/testing efforts and ensure that the teams deliver the changes to Production on time.
- Manage/Track budget and manage resources.
- Responsible for understanding the dependencies between applications so that testing is scheduled and run successfully.
Environment: Waterfall Methodology, Microsoft Project, SAP, CRM, Planview, Java, JIRA
Confidential, Alpharetta, GA
Sr. Manager
Responsibilities:
- Responsible from all projects from initiation to closure for multiple releases.
- Responsible for managing the product roadmap, long term strategy of the product and product requirements/prioritization.
- Responsible for tracking user feedback, customer satisfaction, dashboards and metrics to measure success and engagement of new and existing functionalities.
- Scrum master responsibilities on different projects.
- Managing product backlog, conducting Sprint Demos, monitoring burn down chart and managing daily Scrum calls.
- Responsible for all web applications to work on Mobile devices using responsive design.
Environment: Agile/Scrum Methodology, Microsoft Project, PRISM, iRise, Savvion, Confidential & Confidential CSI API Management, ActiveVos Central, Casewise, Rally Dev, ReqPro, Java, JIRA, HTML 5
Confidential, Dunwoody, GA
Project Manager
Responsibilities:
- Responsible for maintaining e-commerce websites for Holiday Inn and Holiday Inn Express.
- Responsible for managing offshore/onsite development teams to build executive dashboards/reports for a group of high availability Web Applications.
- Responsible for managing a project for application performance monitoring to provide graphs on large LCD Screens.
- Responsible for managing Oracle 10g to 11g migration project, mainframe to open system migration.
- Presenting executive dashboards/reports to top management.
Environment: Agile/Scrum Methodology, Microsoft Project, Clarity, SOA, Websphere application, Terracotta, Java/J2EE
Confidential, Roswell, GA
Sr. Project Manager
Responsibilities:
- Played a key role in getting the State of North Dakota MMIS account for Xerox.
- Involved in Requirements Phase to final implementation of the project.
- Successful in removing cultural and technical barriers that would have otherwise impacted project timelines.
- Responsible for managing MMIS product development/implementation and strategic planning.
- Responsible for managing offshore/onsite teamdeliverables.
- Managing product backlog, conducting Sprint Demos, monitoring burn down chart and managing daily Scrum calls.
Environment: Agile/Scrum Methodology, Microsoft Project, Websphere application, portal and process server, Java/J2EE, e-commerce.
Confidential, Duluth, GA
Technical Project Manager
Environment: Microsoft Project, Websphere 6.0, Rational Application Develper(RAD), Java, J2EE, Oracle, XML, XSD, BI, Teradata, Business Objects XI, EJBs, SOA, SOAP, JMS, Web Services Apache Axis, Microsoft Visio, Microsoft Sharepoint, AIX, Linux.
Responsibilities:
- Responsible for managing and delivering multiplemerchandising and reporting projects using the Agile/Scum methodology.
- Involved from project initiation to closure of multiple projects.
- Responsible for leading offshore development team.
- Responsible for high level architecture of the archive project for storing PDF Contracts on SAN.
- Responsible for weekly status update to client and higher management.
- Responsible for gathering requirement and documenting requirements from the client.
Confidential
Banks & Card Issuers Director
Responsibilities:
- Assumed leadership role for shaping the strategic vision to develop a first in class loyalty product with cutting edge technologies and flexible architecture.
- Involved from project initation to closure of 23 project implementation of top clinets - CapOne, Washington Mutual, Chase, Home Depot, Sears, CB& Confidential, Discover etc.
- Served as CTO’s go to manager on high visibility projects.
- Involved in Strategic Business Planning, Delivery, managing budget over 10 million and Forecasting.
- Worked with Authorize.NET as a Payment Gateway for our Clients.
- Responsible for managing IT onsite and offshore resources, work allocation, making key architectural decisions, defining coding standards, evaluating new technologies, prioritize our product roadmap.
- Responsible for product pricingand protecting intellectual property by patenting product features.
- Involved with legal department of formulating contracts with the clients.
- Responsible for managing product lifecycle and releases every quarter.
- Responsible for performance and operational releases of the product.
- Responsible for designing, implementing and managing 20+ rich GUI and high performance websites using wireframing.
- Responsible for production support environments, performance of systems and SLA.
- Responsible for hiring, doing performance reviews, goal settingsfor the department and career development of the reporting resources.
- Responsible for Feasibility Study, Formulating proposal, client expectation management, schedule management, risk and issue management, defect management and change control management.
- Managing product development team using Agile Methodology.
- Responsible for modeling key business processes and services using SAO architecture.
- Responsible for providing a solution for redemption call center, an ability to login-on to redemption site from individual PC’s without the need to install the client application on each PC. Used Citrix Access for implementing this solution.
- Was responsible for IVR integration for different clients so that the customer can redeem rewards using telephony.
- Train sales, marketing and business development groups in product features.
- Key player in driving the organization to achieve SAS 70 and PCI compliant.
- Managed and involved in the architecture of portal framework for our loyalty customer websites to provide user authentication and personalized view to end users.
- Responsible for managing and involved in architecting the framework for data conversion tools which are re-used for different clients. Expert in data conversion projects
- Responsible for managing a project for building a reservation system with integration with Amadeus.
Environment: Microsoft Project, Microsoft Project Server, SOA, SOA Governance, Rational Unified Process, CMM, Java/J2EE, .NET, Silverlight, Agile/Scrum development, Rally Dev, SOA, Data Warehousing,, Crystal Reports, Microsoft SharePoint, Authorize.net.
Confidential, Alpharetta, GA
Sr. Manager
Responsibilities:
- Responsible for managing and delivering application development projects from initiation to closure.
- Coordinated both onsite and offshore teams to ensure efficient& timely completion of projects.
- Responsible for feasibility study, formulating proposal, writing SOW, project scope statement, project planingand budgets
Environment: Microsoft Project 2003, Borland Star Team, PVCS, Rational Rose, Java/ .NET Framework, Weblogic, JBoss, HIPAA, HL7
Confidential, Phoenix, AZ
Technical Project Manager/Portfolio Manager
Responsibilities:
- Responsible for overall project delivery, managing project from initiation to closure, gathering requirements, managing offshore resources and tasks, architecting the solutions, designing the system, client communication, weekly status reporting, risk and issue management and defect management.
- Responsible for managing application in production with a team of 6 people
- Responsible for delivering high performance self service customer website with better user interface, user experience, easy navigation, search engine and easy to update information(using Vignette Story).
Environment: Microsoft Project, Microsoft Visio, Method 1, Microsoft Office, Java/J2EE, Websphere, AIX, Data Warehousing, MicroStrategy 7.6, EDI, Oracle, XML, SOA, Vignette Story Server, Java Internationalization features, Six Sigma.
Confidential, Phoenix, AZ
Project Manager/Architect
Responsibilities:
- Responsible for overall project delivery, managing project from initiation to closure, gathering requirements, managing offshore resources and tasks, architecting the solutions, designing the system, clinet communication, weekly status reporting, risk and issue management and defect management.
- Responsible for architecting and integrating Mainframe( Confidential Credit Card Authorization System) and CRM applications with Websphere application server using WebsphereMQSeriesIntegrator, XML and resource adapters(SAP).
- Involved in developing Use Cases, Sequence, Collaboration and Class diagrams with Rational Rose.
Environment: MS Project, Microsoft Visio, J2EE, Java, WebSphere 3.5, MQ-Series, MQSeries Integrator, J2EE Connector Architecture, Business Intelligence (BI), ESB, SAP, Confidential Mainframes, Rational Rose 2000.
Confidential, Phoenix, AZ
Project Manager /Architect
Responsibilities:
- Responsible for managing, leading and delivering this project from initiation to closure using waterfall methodologies using Method 1.
- Coordinated and manage both onsite and offshore activities for project delivery.
- Responsible for architecting an efficient and optimized search engine using MS Site Server and SEO.
- Implemented the Science of search like Vocabulary, Met tags, natural language etc.
- Responsible for measuring websiteperformance using tools like Usage Analyzer Plus, Web Trends.
Environment: MS Project, Microsoft Visio, Java, .NET, Microsoft Site Server 3.0, Vignette Story Server 5, Visual Interdev 6, Sybase, ASP, Visio, IIS, Windows, Sybase, MS SQL Server, e-commerce, B2B, SEO(search engine optimization)
Confidential
Sr. Programmer
Environment: JDK 1.2, Oracle 8, JDBC, Tomcat, Microsoft Visio, Web Logic, Servlets, Swing, EJB, XML, JavaScript, UML, Confidential XML4j Parser, Visual Age for Java, MS Front Page, Windows 95/98
Responsibilities:
- Involved in defining the requirements, designing and coding of the product.
- Was responsible for converting state zip codes from batch format to XML format.
- Was responsible for moving the application to Weblogic application Server.
