SUMMARY:

• Program Manager, Project Manager and Business Analyst with experience in IT Project Management, Automotive Project Management, Application Engineer, OEM Sales and Emissions Engineer. Demonstrated strong customer relations and management skills. Successful integrating global systems and system implementation.
• Manage projects as a team business lead in business application (web and mainframe) development and deployment
• Manage server systems/infrastructure: procurement, architecture approval processes, networking, facility management, deployment, decommissioning, shipping, and change control
• Develop PMO office for ISO Certification
• Develop processes and IT solutions for a PMO
• Developed system requirements to meet business needs. Responsible for analyzing the business needs of clients to help identify business problems and propose solutions
• Develop data warehouse integration solutions
• Within the SDLC domain, performed as the IT department liaison between multiple business groups (Product Development, Planning and Finance) of a company.
• Manage accounts, personnel, develop business requirements, perform OEM sales, write proposals, RFP’s and manage budget and contracts.
• With respect to automotive, managed responsibilities in engines, components, and electronic controllers in the areas of design / development / releasing / testing for Automotive (Emissions), Marine and Industrial applications. Along with fuel systems (Gasoline, Diesel, & Alternative fuels) design, development, emission calibration, certification. Conducted government relations with EPA and CARB.

TECHNICAL SKILLS:

MS Project - MS Access -Visio - Primavera -Supply Chain Management -Project Management -Root Cause Analysis -MS Office Suite -Teamcenter Engineering (TCE) -Cognos Business Intelligence -Crystal Reports -UNIX -Unigraphics Design Program -ASP -Java -Oracle -SQL -VoIP and CTI Interface -Speech Synthesis Markup Language (SSML) -Voice W3C standards including Voice XML (VXML) 2.1 -Speech Recognition Grammar Specification (SRGS)

PROFESSIONAL EXPERIENCE:

Confidential, Auburn Hills, MI

Project Manager

Responsibilities:

• Managed technical team consisting of architects, test manager, hosting infrastructure and requirements, plus supplier, which allowed project to meet schedule and budget
• Manage subcontractor Confidential and Confidential Hosting to identify the requirements for decommissioning, where necessary, the current end of life (EOL) and unsupported voice platform software
• Coordinate all efforts with Infrastructure Hosting team and facilities
• Managed architecture reviews
• Worked with GM SDP personnel on process improvements.
• Replace and implement where necessary the current end of life (EOL) and unsupported voice platform software, which includes WebSphere Voice Response (WVR), WebSphere Voice Server (WVS), Confidential, Genesys and Confidential Plug - ins, in all existing and new (environments that do not exist today) preprod and production environments with the Interactive Voice Response (IVR), Automated Speech Recognition (ASR) and Text-to-Speech (TTS) GM IT Standards that include Avaya Voice Portal, Confidential and RealSpeak, respectively.
• Voice W3C standards including but not limited to Voice XML (VXML) 2.1, Speech Recognition Grammar Specification (SRGS), and Speech Synthesis Markup Language (SSML).
• Enhance nonfunctional capabilities to support, VoIP and CTI interface.
• Enhance design of existing applications to support simple and rapid migrations to future Voice W3C standard releases and platform independence

Project Manager

Confidential, Milford, MI

Responsibilities:

• Substituted for Project Manager to successfully manage project on time and within budget
• Managed cross functional departments (server infrastructure, network engineering, and facilities) to successful deployment
• Managed major logistics of refreshing the GM VEC Warren Data Center to Milford Data Center of high compute servers (IBM 550’s and 575’s), storage devices (EMC), switches and BUR disk library to bring data centers up to the latest technical standards to increase compute capabilities
• Managed and deployed Confidential EMC DMX3000’s for additional CAE data storage
• Managed server procurement of hardware, software, cables
• Coordinate all efforts with facilities; floor allocation, power, coolant fluids, shipping, cabling
• Managed architecture reviews; DSAT, DCAT, Networking, deviations, P2P

Project Manager

Confidential, Pontiac, MI

Responsibilities:

• Managed GM projects in business application development and deployment, on schedule, within budget which lead Powertrain IS&S management to request my return to the department
• Developed system requirements to meet business needs. Responsible for analyzing the business needs of clients (VOC) to help identify business problems and propose solutions
• Within the SDLC domain, performed as the liaison function between the functional business group and the IT department.
• Managed assets: procuring and maintaining hardware/software keeping systems up to technical standards, avoiding excessive penalties, plus enabling the department to have the latest technology at the lowest cost
• Managed server access, security, change control, disaster recovery plans in order to maintain a secure environment, business continuity and comply with company and government policies
• Assisted GM management in writing GRS and ITSR’s. Assisted with the IS&S Portfolio management

Project Manager

Confidential, Pontiac, MI

Responsibilities:

• Managed (3) application enhancement projects from plan through deploy phase on time and within budget
• Managed developing business requirements, system requirements, and architecture which lead to the software to meet technical standards and enhanced functionality that increased productivity
• Managed on-shore and off-shore technical teams improving communications and reducing project cost

Project Manager

Confidential, Pontiac, MI

Responsibilities:

• PMO development team member which led to Confidential PMO ISO Certification and awards from PMI
• Developed and deployed a supply chain scheduling tool for Pre-Production Operations which lead to a $2M annual Return on Investment (ROI)
• IS&S liaison with GMPT Europe operations establishing common global process and tools
• Manage hardware and software assets.
• Assisted GM management in writing GRS and ITSR’s. Assisted with the IS&S Portfolio management