SUMMARY:

• Certified Scrum Master, Master’s Degree in Computer Applications, ITIL foundation certified with technical experience in Oracle
• A well - rounded IT experience of 20+ years in various roles like service delivery manager, production support PM, service (proposal) architect, project manager, business analyst, team lead for IT application development/maintenance and product development/maintenance.
• Well experienced in all stages of the SDLC with a firm grasp of best industry practices and standards; Capable of leading teams and managing entire projects
• Worked with numerous international clients based in the USA, UK, Europe and Australia.
• Excellent oral and written communication skills, inter-personal, organizational and coordination skills with attention to detail.
• Well familiar with quality processes (SEI-CMMi/PCMM) coordinating organizational wide activities for certification.
• Received customer appreciation on multiple occasions

TECHNICAL SKILLS:

Agile Software: JIRA, RALLY

Database and tools: ORACLE 8i, SQL, PL/SQL, Oracle D2K (Forms 4.5, Reports 2.5), Pro*C, FoxPro, TOAD

Languages: C/C++, COBOL, Clipper

Operating Systems: Unix/Linux, Windows, MS-DOS

Other Software: MS Projects, Visio, Remedy Systems, MS SharePoint 2010 Design and use

Word Processing Packages: MS Office (MS WORD, MS EXCEL, MS POWERPOINT) and other Windows based word processing packages

Configuration Management: Team Coherence, Microsoft VSSOthers: Basic Knowledge of Java, Applets, Servlets, JDBC, UML, Working knowledge of PMBOK

PROFESSIONAL EXPERIENCE:

Development PM, L3 Service Delivery Manager, L2 Production Support Project Manager

Confidential

• As Development Project Manager, managed two projects simultaneously in the credit enhancement space following waterfall and agile methodology for development, executive status reporting to SVPs, VPs, Directors, Managers, engaged with relevant stakeholders to identify work accomplished/in-progress, used RALLY to record progress of user story points, and risks/issues, operational and Production Readiness, engaged with different stakeholders to get required artifacts updated and coordinated with multiple governance bodies to get approvals for upcoming releases, ensured all SDLC activities were completed in time and waivers/approvals obtained from different governance bodies, initiated engagement with production support groups for production readiness.
• As L3 Service Delivery Manager, Managed two sub-portfolios (Acquisitions and Automated Underwriting) supporting 89 applications with a L3 team of 9 offsite team members. Also responsible for Problem Management, Managed L3 production support calls, statistics and status reporting, client management, managed continuous process improvement and streamlining existing processes. Used JIRA to track service requests and prioritize work products.
• As L2 Production Support Project Manager, Managed several initiatives for production support (Securities Accounting Management, Loan Accounting Initiative, Production shakeout automation). Planned production readiness activities, checklist, knowledge transfer plan, resource shift plan, process improvement, weekly status reporting to higher management, risks and issues, designed and managed SharePoint site for production readiness and Punch list view to track the progress of organization-wide production support activities.

Solutions Architect

Confidential

• As Solution Architect, responded to proposals (RFP) for Government contracts for the State of Maryland (Maryland State Highway Administration MSHA), covering the overall solution of the proposal, strategy, management, planning, resources etc., managed various stakeholders, sub-contractors and vendors for the proposal development and management, resource alignment to the requirements of the proposal.

IT Consultant

Confidential

• As a Service Architect, drafted various bids and proposals for international clients/teams in the UK, Europe (France, Belgium, Netherlands, and Germany) and Australia, responded to RFI/RFP for the overall solution and prepared the budget for the bid solution.As a Project Manager/Business Analyst, managed 3 projects for the Aon Client (UK insurance industry), Internal projects - (Opportunity Management Tool) OMT which was a sales tool used by the verticals to capture details of prospective bids and opportunities and Service Metrics Repository system (KPI tool) to capture service delivery related metrics and provide status reporting.
• Supported the onsite engagement in the UK including client engagement (for Aon), project planning, effort estimation, resource planning, status reporting, requirement analysis, change management, coordinating onshore and offshore teams etc.
• Received customer appreciation from Aon UK, for on-time delivery of project work requests within the budget.
• As a Business Resource Manager, liaisoned between various project teams and the resource (HR) teams to align resources against forecasted resource requirements for optimal resource utilization and management.
• As a Transition Manager, managed the transition of the e-platform product designed for case management software from onshore to offshore resources, prepared the transition plan, team building (team size - 10 resources), designed and created processes for the project.
• As a Team Leader, managed offshore maintenance/support of metering products for energy and utilities clients in UK, knowledge transition from onshore to offshore resources, incident and change management, provided technical code fixes and testing, team building etc. Energy and Utilities Metering Products were ORACLE SQL, PL/SQL,Pro*C based applications.
• As a Staff Manager, mentored and appraised performance of 10 junior resources.

System Analyst

Confidential

• Banner Advantage CIS (Customer Information System) product was designed for the energy sector, typically for electricity and water. It was built in ORACLE SQL, PL/SQL, Pro*C.
• As a System Analyst, analyzed and successfully upgraded the functionality and technology of the CIS product (Pro*C), tested for Quality assurance of the product, participated in integration testing, documented system and process flows, recruited team members and received product training in Billing, Metering, Credit/Collections, Accounts Receivable, Service Orders, Meter Reading, Payments, Rates, Report Generation, and System Interfaces.

Module Leader

Confidential

• Abacus (contract management system) and Xcalibur (Customer relationship management) were products developed for Xerox Client (Hong Kong/China/Malaysia/Singapore, UK and Europe) was built using ORACLE SQL, PL/SQL, Pro*C, Oracle D2K (Forms 4.5, Reports 2.5), TOAD, MS Office, VSS (version control) on a Unix/Windows platform. ITIL also received quality certification on SEI CMM (Level 4 and 5).
• As a Module Leader, analyzed change requests, impact analysis, client interaction, technical proposal development, configuration management, effort and time estimation, resource allocation, application development in Oracle D2K (Forms 4.5 & Reports 2.5), Pro*C, PL/SQL, testing and release management, sent Onsite (UK) for Support of Xcalibur application. Received customer appreciation for performance tuning of the database/application.

Project Leader

Confidential

• De-dup (Duplication) project, a search engine to verify genuine customers for a loan lending banking client was built using Oracle SQL, PL/SQL, Pro*C, Oracle D2K (Forms 4.5, Reports 2.5), TOAD, VSS (version control) on a Unix/Windows platform
• As a Project Leader, managed the project and client, created project plans, resource allocation, client presentation, participated in all phases of the SDLC including business requirement gathering, system design (front end and back end), backend coding (PL/SQL) developed the search engine using Dynamic SQL, testing (unit and integration), implementation and UAT.

System Analyst

Confidential

• Cardinal Software was a Financial Accounting Product built with Clipper 5.0.
• As a System Analyst, created process flow diagrams to specify the current and future business processes, analyzed new requirements received from various clients for the Cardinal Software product, verified and prioritized requirements to be included in the scope of the next product release, participated in system testing to verify bugs and errors reported.

Programmer

Confidential

• Employee Personal Information System and other administration related tools built on MS DOS, Unix, Windows platforms using FoxPro and Oracle.
• As a Programmer, analyzed operational procedures of the personal information systems to define the business requirements, interviewed various stakeholders to gather and understand requirements, conducted review meetings to clarify user requirements, analyzed and designed the Personnel Information System including various modules like leave management system, General provident fund system, File Management and Monitoring System, Actions Monitoring System, developed code using FoxPro for Windows, Unit and Integration Testing, Documented user manual and training material, user presentation.