SUMMARY:

• Confidential is a Certified Scrum Master and Project Manager with 14 plus years of consulting experience, including 4 plus years as Scrum Master and 7 plus years as Project Manager. An effective leader with proven abilities in managing & leading large project teams and known for producing high - quality deliverables within pre-set budget and timelines.
• He is accomplished servant-leader capable of delivering large-scale software projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams. Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management. Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.He has very good understanding on various Agile techniques like SAFe, Kanban etc.
• Areas of Expertise: Agile Principles, Tasking Meetings/Retrospective, Iteration/Sprint planning meetings, Conflict resolution, Leadership Excellence, Project Management, Project Budget/Resource Management, Delivery Management, Pre-Sales, Process, Tools & Methodology, Team & Vendor Management, Liaison & Coordination, Business Analysis and Service Operations.
• Project responsibilities include Project Management (full project lifecycle initiation through closure), taking ownership of running the workshops as part of initiation phase of the project and also be the liaison when working with functional and technical team during the realization phase. Technical Landscape, Data Migration strategy, Business Process & System Analysis, Fit Gap Analysis, and Functional Design Specification documents, Testing Strategy, Cutover Planning & Execution, Go / No-Go assessment and post-production support.
• Confidential experience spans across various industry sectors to mention few are Wholesale/Retail, Consumer Products, Public Sector, Energy Sector, High-Tech and Telecommunication.

TECHNICAL SKILLS:

• SAP CRM 3.0/4.0/5.0/7.0
• SAP C4C
• Solution Manager. SAP Hybris E-Commerce
• MS Office Suite. Jira

PROFESSIONAL EXPERIENCE:

Confidential, Ada Township, Mi

Scrum Master/Project Manager

Responsibilities:

• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Enact change and continuous improvement increasing the productivity of Scrum teams
• Empowered teams to self-organize and grow cross-functionality
• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery
• Met goal of addressing and resolving issues
• Communicate with sales teams, sales managers and support specialists on product issues
• Track and communicate team velocity and sprint/release progress

Confidential, Mclean, VA

Scrum Master/Project Manager

Responsibilities:

• Successfully migrated the Internal sales portal onto new platform. We moved from traditional SAP project management methodology to Agile Methodology using Scrum framework
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Facilitate the team to create clear and epics/stories.
• Modeled core Agile principles of collaboration, prioritization, team accountability and visibility.
• Ensured consistent application of scrum methodologies across the program.
• Worked with the sales team to identify cross-team dependencies and manage inter-team tasks.
• Evangelized the benefits of Scrum to ensure its smooth adoption
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively and developing and maintaining team standards, tools and best practices.

Confidential, Charlottesville, VA

Scrum Master/Project Manager

Responsibilities:

• Successfully migrated projects from Waterfall to Agile/Scrum
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Taught the team to create clear and concise epics/stories
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks
• Facilitated Scrum of Scrum for offshore teams.

Confidential, Irwindale, CA

Scrum Master/Project Manager

Responsibilities:

• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.
• Conducted meticulous GAP analysis while successfully re engineering key business processes to increase operational efficiency and alignment of business unit objectives
• Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement
• Prepared extensive cost - benefit analysis to support system and process changes
• Meticulously analyzed complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention

Confidential, Houston, TX

Lead and manage all ECC modules (MM/SD/CRM/FICO/SCM) and Manage Onsite-Offshore work efforts

Responsibilities:

• Managed a team of 40 Functional Consultants delivering almost 40% of the total functional deliverables from offshore.
• Responsible for ensuring timely and quality deliverables from offshore.
• Responsible for oversight on methods, processes and tools for effective offshore delivery.
• Responsible for overall delivery of Sales and Marketing process from offshore perspective.
• Provide required support for the team when collaborative work is required with other teams on the project.
• Responsible for effective utilization (earned vs burnt) of the team and also working with the senior leadership at onsite and generate more revenue from offshore perspective.
• Responsible for deriving the earned value during the project lifecycle by utilizing the Value Management proprietary to Confidential .
• Involved in Requirements gathering/GAP Analysis during Business Blueprint Phase.
• Managed System Configuration during various Cycles (C1,C2 and C3)
• Managed Sales and Marketing Team focusing on CRM Integration with ECC, MDM, Vistex and Sentrana.
• Provided Configuration Support within the Project team and all areas of functionality within CRM
• Solution design of CRM - BCM integrated IC based on Shared Service Framework(SSF) for call center agents and also service desk.
• Managing Integration Testing team focusing on testing end to end business scenarios.
• In my capacity, I was also responsible for all integration cutover activities and also acting as a deployment coordinator for all the modules within the project

Confidential

CRM Project lead and onsite-offshore coordinator.

Responsibilities:

• I was responsible in leading the testing team once the project got to Integration Testing phase of the project. Was also responsible for CRM related cutover tasks.
• I was responsible in coordinating with onsite project team to have a proper and timely knowledge transfer to the team.
• I was responsible in leading and managing the offshore team, which was responsible in resolving the service tickets as part of the support process.
• Coordinate with the technical team in solving the tickets.

Confidential

SAP Project Manager and onsite-offshore coordinator

Responsibilities:

• Manage and lead the off-shore team for the phase 1 implementation covering SD/MM/FICO/CRM modules
• Coordinating the team during the End-to-End testing cycle and Functional Testing cycle for Phase1 of the project.

Confidential, Wilsonville, OR

Project Lead

Responsibilities:

• Conducted SAP Roadmap for the Client
• Conducted workshops with the Functional IT Managers and Business Managers
• Identified the Fit/Gap
• Based on the Fit/Gap Analysis identified the possible SAP Business Suite for the existing applications.
• Based on the SAP Business Suite identification created the Business Cases for all the existing applications.
• Once the Business Cases are prepared have done a final review with the Business Managers and Functional Managers and prepared the final SAP Roadmap for 3 to 5 years.

Confidential, Salt Lake City, UT

Team Lead

Responsibilities:

• Was leading the business workshop for all the CRM Processes
• Responsible in reviewing the functional specification documents and configuration documents.
• Responsible for quality and timely deliverables by the team and work with the project management team and on all the project related issues and mitigate them in time.

Confidential, Valhalla, NY

Functional Consultant/Lead

Responsibilities:

• Conducting blueprinting with the business process team.
• Identifying the gaps in the business process.
• Identifying the required reports, interfaces, conversions, enhancements, forms and the workflows.
• Worked on the Functional Designs and the Functional Mapping designs for various Processes in SAP CRM for service management.
• Worked on Master data Conversions, Enhancements and Interfaces.
• Reviewing the different Functional Designs and working alongside with the Technical Team.
• Worked on various functional designs which include the Installed Base, Warranty Management, Service Orders, Service Confirmation, Equipment Master, Individual Objects etc.
• Configuration settings for Installed Base, Equipment Master, Individual Objects.
• Defining the Warranties, Service Contracts.

Confidential Philadelphia, PA

Functional Consultant

Responsibilities:

• Identified the gaps between the client’s business processes and the corresponding SAP CRM functionalities and recommended the required customizations and workaround to fulfill the gaps.
• Responsible for scripting all the functional specification documents and do all the required system customizing and preparing the configuration documents.
• Responsible for creating the test scripts and run the test scripts. I was also involved in resolving all the defects related to the testing phase and also work with the development team to fix the issues.

Confidential, Switzerland

Functional Consultant

Responsibilities:

• Understanding the various Lead & Opportunity Management Processes.
• Based on the processes developing the business requirements specifications.
• Based on the requirements, customizing the various SAP CRM specific processes.
• Customizing of Marketing Module (Segment Builder, Marketing planner, Product Proposals etc.)
• Configurations for CIC to manage Inbound & Outbound Telesales and Marketing activities.
• Configurations for IC Frame work, CTI integration, IC agent profile & Workspace profile.
• Action box configuration, Interactive scripting management & Customer fact sheet.
• Partner determination, Activity and Action management.
• Setting up of Marketing Planning and Campaign Management Procedures.
• Marketing Lead & Opportunity Management - Lead generation and Qualification.
• Business Partner Segmentation using Segment builder. Target group definition.
• Product proposal & Product association rules for Cross/Up Selling and Top N List.
• Involved in Unit testing and Integration testing.