Summary: Project management pro. (PMP) experienced in project life cycle management (PLM)
from inception to design, development and deployment with strong telecom, (wireless and wireline), IT (OSS and BSS), enterprise software development (AGILE and SDLC) background.
Skilled in product strategy, portfolio management, resource management, change control, scope management, budgeting, approval and prioritization processes, risk management of multi-million dollar projects, coupled with team leadership (up to 50 FTE’s), exceptional communications, senior level reporting, multi-tasking, facilitation skills, analytic capabilities with broad problem-solving.
Cross functional - technical expertise: Telecom (mobile and wireline), mobile broadband, eCommerce, Software as a Service (SaaS), Enterprise software, cloud computing, financial services, and emerging technologies: 4G, LTE, HSPA and PCI compliance (Payment Card Industry) best practices.
Confidential,Atlanta, GA 2010 to 2011 Recruited to provide fast-start expertise and to lead 30 person team and accelerate delivery of an AT&T cloud computing, SaaS Software as a Service solution. Project budget exceeded $15 M. Responsibility for detailed MS-Project end-to-end schedule, proof of concept, product lifecycle management, technical documentation, requirements, change requests, customer care (CRM) provisioning, go-to-market implementation, billing issues, use cases, end user experience, business case, legal clearance, reporting, KPI metrics, forecasting, marketing and sales. As lead project manager, oversaw key IT vendors (Accenture, SalesForce.com, IBM) using AGILE and SDLC methodology to ensure rapid QA testing and deployment. Took ownership of requirements and worked closely with Enterprise architect and software engineering throughout project to assure that the final release would meet customer needs
Acting Director - Project Manager – Product Realization (6 month contract)
while delivering on time and within budget.
Confidential,Atlanta, 2008 to 2010 Product managed as PMO, design, development and deployment of POS hardware and software payment system for key vertical markets: travel & leisure, PCATs, hospitality, prepaid cards, etc. Responsible for product life cycle management PLM - strategy, value proposition, training,
Director - Product Management
user experience, product development, QA testing and operational performance metrics.
This includes coordinating with business development, software engineering, sales, customer support, marketing and project managing outsourced development, IT and other resources. Authored road map, technical specs, training content, marketing collateral RFP responses
and go-to-market launch plan.
Confidential,Savannah, GA - Telecom and Internet Group 2005 to 2007 Recruited to bring best practices to VeriSign product management and marketing efforts supporting the $500M wireless telecom Operational Support System (OSS) and Business Support System (BSS) enterprise software and eCommerce (SSL) transaction security business. Program managed US and off-shore AGILE software development team (over 50 FTE’s) Accelerated delivery and launch of an $80M (telecom) software development platform for Tier 1 and Tier 2 wireless telecoms supporting billing, on-line activation (OLA), 4G, LTE, WiMax and UMTS, handset inventory and help desk. Worked closely with US and European Wireless Service Providers to define latest network
Director, Product Management & Marketing (Acquired by Convergys in 2007)
features and service offerings for RFI/RFP responses for telco / carrier sales opportunities. Coordinated cross-functional project teams, C-level client relationships, business plans, created go-to-market strategies, technology licensing, business development, sales presentations resulting in reduced time-to-market and 33% in customer base growth.
Confidential,IL 1998 to 2005
Vice President and Partner, Technology Consulting Practice
After $ 3.2 B acquisition of Aerial Communications by T-Mobile, launched an eight person strategy consulting partnership focused on mobile broadband, multimedia, telecommunications, emerging technology and consumer electronics firms.
Reference clients: Confidential, Established and expanded diverse consulting client practice to C-level executives, general managers and senior technologists. Served as interim business development, project manager (PMP), strategic marketing, product development, pricing guru and time-to-market best practices. Key deliverables: complex project management, multi-channel go-to-market strategies, accelerated time to market programs, reference accounts, proof-of-concept trials, SWOT assessments, market intelligence, performance dashboards, M&A opportunity assessments and related due diligence, product definitions, branding campaigns and positioning, partnerships, JVs and strategic alliances.
Confidential,Chicago, 1996 to 1998 Member of founding core management team that took a PCS wireless telecom start-up from
Vice President, Business Development
pre-launch phase through successful IPO ($ 180 million) to $1.1 billion market cap within two years. Note: (Aerial Communications was acquired by T-Mobile for $3.0 billion in 1998.) Guided Executive leadership team, parent firm and investors through successful $280 million vendor financing with Nokia, completed a $340 million bank credit-line with ABN-AMRO and later completed $180 million IPO. Led management team through a comprehensive M&A merger & acquisition due diligence process and negotiated supplemental $200 million investment in Aerial by Telecom Finland. Spearheaded $30 million regional joint venture to expand rural GSM wireless coverage involving shared infrastructure to provide enhanced wireless service. The project also required extensive legal coordination in Washington D.C. and personal presentations and negotiations with FCC.
Confidential,Sunnyvale, CA 1992 to 1996 Licensed $25 million software IPR for pioneering Silicon Valley PDA software start-up with angel investments by Apple, AT&T, Sony, and Motorola. Managed pre-IPO project office team (PMO) with licensees to track engineering progress, resolve development issues, and manage non-recurring engineering software projects. Directed marketing and retail distribution programs with key retailers, alliance member firms and software licensees. Coordinated C-level executives on alliance relationship issues and global communications among licensees on program development issues, project management accomplishments, schedule delays, and the results of jointly sponsored co-marketing and media relations efforts. Led business development efforts with AT&T, Motorola and Sony for the multi-channel market trials involving vertical market segments and consumer VISA home banking trials.
Director, Licensing & Alliance Management
Confidential,San Francisco,CA 1990 to 1992 Directed product development and marketing launch of the Visa Business Card in cooperation with Visa US banks leading to launch targeted to small business and SOHO market. Spearheaded new product development, program management for home banking trials and business development for payment services for Visa member banks, world-wide. Served as telecommunications technology guru to Visa technical advisory board on new product development for innovative bankcard products and risk management services. Directed Visa Smartcard investigatory project team in conjunction with US and international banks on values, uses, impacts, costs and deployment issues in payment systems industry. Managed affinity marketing, loyalty retention programs, strategic planning, business development, and partnerships involving US, European, and Asia Pacific banks and international telecoms.
Director, New Business Development
Confidential,Basking Ridge, NJ 1983 to 1990 Recruited in 1983 to lead $50 million online information service development and project manage field trials using Bell Labs-developed TV set top boxes linked to AT&T data network. Promoted in 1986 to lead business development team of Bell Labs tech staff and national account managers to open new revenue streams involving strategic relationships.
Director, Emerging Technologies SBU (Strategic Business Unit)
Results: $40 million in licensing for Bell Labs smart card and other emerging technologies to AMEX, Citicorp, Matsushita, Motorola, Olivetti, Philips Electronics, Visa and United Airlines. Spearheaded a new strategic business unit chartered to assess the commercial and technical viability of Bell Labs’ $270 million R&D projects and recommend either commercialization or program termination. Identified target markets and potential customers; validated business cases, market planning, and pre-sales activities.