SUMMARY:

• Highly successful Sr. Program/Project Manager with extensive IT SDLC experience focused on leading and managing strategic and complex programs/projects in matrix and global environments for Fortune 500 companies in various industries.
• 15+ years of experience in full life - cycle program and project management leading and managing geographically distributed cross-functional teams in matrix and global environments for the delivery and implementation of enterprise and mission-critical applications under fixed price contracts.
• 10+ years of experience managing application development with full SDLC using agile and waterfall environments.
• 5+ years of managing off-shore resources including development as well as QA resources.
• Managed projects include application development, business requirements, systems specification, systems integration, Quality Assurance testing, User Acceptance Testing, Business Readiness Testing, systems performance and architecture, software delivery and implementation services, business and process improvements, business change management, software release management, RFP and vendor selection, vendor management, systems and managed operations, and Methods and Procedures.
• Results-focused Senior Program/Project Manager with proven track record completing projects successfully-on time, within budget, and high quality deliverables.
• Experience with vendor management, budget/P&L management, bids & proposals, services estimation and quotes, software release planning, meeting facilitation, and management of offshore and onshore resources.

TECHNICAL SKILLS:

Languages: Visual Basic, Visual C++, PLSQL, SQL and .JSP

Operating Systems: Widows 2000, Windows 9.x, Windows NT Linux and UNIX

RDBMS: Ingres, Informix, DB2 9.1, MS Access, Oracle, SQL Server, J.D. Edwards and Facets

Packages: Crystal Reports, MS Access, MS Excel, MS Project, Siebel eBusiness Application, Viewpoint, Documentum, PeopleSoft, TOAD, Tivoli, Actuate, Informatica, SAP BusinessObjects, SPSS, ESRI, OBIEE, IBM Rational ClearQuest, IBM Rational Rose, Visio and Erwin.

PROFESSIONAL EXPERIENCE:

Confidential, Gaithersburg, MD

Senior Project Manager

• Served as the project manager for an OBI implementation project.
• Collaborated with end-users and stakeholders to bring form and clarity to multitude of data sources, enabling data to be displayed in meaningful, analytic manner.
• Estimated work and timelines; split workload into components for individual work which resulted in providing effective and timely business and technical solutions to ensure projects were delivered on time, within budget, adhering to high quality standards and meeting stakeholder expectations.
• Coordinated preliminary planning phases for corporate initiative to retire legacy management reporting system. This was accomplished by replacing existing system with Oracle OBIEE and BIP Reporting which allows users to easily navigate through datasets relative to their specific needs.
• Enforced database standards, best practices, methodologies, processes and procedures which resulted in consistency across projects, enabled comparative evaluation and priorities, process improvements, consistent metrics to meet expectations, and flexibility to match project complexity.

Confidential

IT Program Manager

• Managed large complex BI project tracks with a total managed project budget of up to $10 million.
• Managed development of effort driven project plans across several independent projects.
• Provided consulting for business partners for business case development in the use of analytics and business intelligence.
• Managed and enforced the application development process/methodology spanning the entire SDLC from planning and analysis to design, coding, testing, and documentation. Also managed other activities including development effort estimation, sales support, development assignments, and escalations from both internal and external customers.
• Evaluated best practice recommendations and trade-off scenarios to enhance the Project Quality Plan.
• Managed a combined project team of up to 5 on-shore and 20 off-shore IT resources.

Confidential

Service Delivery Manager - Health IT

• Service Delivery Manager responsible for all aspects of managing and delivering IT services to small and mid-sized medical practices
• Performed project initiating and planning tasks including SOW development, customer negotiation, contracts signing, stakeholders’ identification and analysis, project schedule development, project staffing, and project kick-off
• Ensured effective and clear communication with marketers, clients and internal departments, to fulfill the project's requirements.
• Coordinated and conduct Live Demo of the relevant software solutions
• Increasing operating profits by introducing cost efficiencies
• Ensuring compliance with all regulatory and reporting requirements on an ongoing basis
• Analyzed clinical workflow, created a Meaningful Use and Physician Quality Reporting System (PQRS) compliance roadmap, and chalked out an EHR implementation plan for small and mid-sized medical practices.

Confidential

Business Intelligence Center of Excellence Lead

• Managed and oversaw multiple concurrent projects for application development, enhancement and maintenance.
• Provide technical leadership to DHS CIS in its business intelligence initiatives.
• Lead a team of 25 resources in the BI Center of Excellence (COE) with a charter to enforce governance standards, best practices, user support and management, user training, and communication.
• Manage full SDLC application development projects using agile development methodology.
• Interacted closely with top leadership to formulate standardization strategies, best practices, promotion strategies for the BI tool to enhance user adoption, and end user management.
• Designed and architected Business Intelligence solutions in a data warehousing environment using Oracle BI tools and applying industry best practices.
• Collaborate closely with the senior leadership to develop SOP’s, proposals, presentations and statement of work (SOW)
• Provided both pre- and post-sale technical support.

Confidential

Release/Service Delivery Manager

• Responsible for planning, developing, coordinating and leading software release activities with application and support teams
• Developed and managed the roll out schedules, implementation plans and activities/tasks for and across all functional groups involved in the release
• Acted as the gatekeeper in facilitating all agreed entry/exit criteria in the production environment
• Tracked corrective actions of change related incidents
• Improved quality and ensured on-time delivery of release management deliverables.
• Managed all project testing activities including test plans, test execution, System Integration Testing, Regression Testing, user Acceptance Testing, Operations Readiness Testing, and defects and fixes management.

Confidential

Senior Business Intelligence Consultant

• Supported and extend the functionality of the Fusion Center by providing SAP Business Intelligence and Data Management support.

Confidential

Director of Data & Business Intelligence

• Responsible for the successful day-to-day delivery of application services, release management, enterprise change management, metrics, service level management, and procurement.
• Managed a team of SAP BI/BW Developers/Data Analysts who analyzed and visualized critical aspects of ITegrity’s business using data mining, geographical analytics, dashboards and innovative visualization software.
• Developed and maintained the Business Intelligence portfolio and roadmap. Managed and translated application functional requirements into technical requirements and solutions; built and integrated solutions; managed their implementation, created SOP’s and provided ongoing application support.
• Coordinated with technology leaders to identify and prioritize key systems initiatives.
• Partnered with senior leadership on the continuing transformation of ITegrity into a data and analytics driven organization.
• Lead the integration efforts for merging BI platforms with enterprise systems and applications.
• Provided full SDLC application development services including design, build/configure, integrate, test, and deploy enterprise solutions.

Confidential

Senior Business Intelligence Consultant

• Participated with account management team in building a strong business partner relationship with the client. Ensured customer satisfaction is maintained by meeting current and potential infrastructure and application needs
• Provided technical, researcher and senior leadership to develop business intelligence solutions that support the monitoring and management of cost effective healthcare delivery
• Assisted with the development and finalization of operational dashboards using QlikView Dashboard software.

Program Manager

Confidential, Washington, DC

• Provided strategic management consulting and federal project management services.
• Developed and maintained a high level design plan for the overall logical and technical IT infrastructure architecture.
• Assisted in the design of data marts, requirement gathering using agile style requirements gathering methodology and supervised the software development effort using Crystal Reports XI, SAP BusinessObjects Universe and Web Intelligence.
• Conducted research and proposed products, systems, and process improvement solutions as appropriate.
• Lead the implementation effort for both SAP BusinessObjects and BusinessObjects Data Integrator on a Linux and an MS Windows Environment.
• Developed, documented, communicated, and enforced a technology standards policy - Conducted research on emerging technologies in support of infrastructure development efforts and recommended technologies that would increase cost effectiveness and infrastructure flexibility.
• Worked with project management teams to develop, and implement project plans, governance framework, performance measurement and reporting, communications and stakeholder management plans and strategies.
• Providing architectural consulting advice, direction, and assistance to Systems Analysts, Systems Engineers, and other Systems Architects - Assisted in documenting and developing in-depth knowledge of a client's existing IT systems architecture and technology portfolio.
• Managed a team of 20 technical and business resources - Lead the planning, designing, testing, and overseeing the development of an end-to-end infrastructure architecture.

Principal Consultant

Confidential, Springfield, VA

• An information technology and business intelligence solutions provide specializing in providing Data Management, Data Warehousing and Business Intelligence solutions to Local, State and Federal government.
• Acted as a Principal Consultant/Project Lead for the Enterprise Reporting System deployments using SAP BusinessObjects.
• Provided mentoring and development assistance - Created reporting GUI standards and procedures for developing new and modifying existing reports.
• Lead a team of 10 developers responsible for implementing innovative reporting solutions to enhance performance.
• Designed test plans and conducted usability testing for various Business Intelligence reports.
• Prepared, and deployed emergency Disaster Recovery and Data Recovery solutions.
• Designed and conducted custom SAP BusinessObjects training sessions.
• Deployed APOS ESRI (GIS) tool kit for BusinessObjects.
• Provides pre-sale technical support.

Program/Relationship Manager

Confidential, Beaverton, OR

• Directly responsible for all IT resource planning, budgeting and operational initiatives for this company. Held autonomous decision-making authority for all IT development and expansion issues, with a focus on IT organization design, system integration, emerging technologies, enterprise architectures, strategic alliances and data security.
• Directly responsible for multiple delivery for a +10 teams with a 70% off shore and 30% onshore model.
• Acted as a Business specialist as well as a Technology Generalist - with focus on SAP BusinessObject.
• Analyzed legacy system and downstream applications to determine options for data integration. Mapped source to target data structures and determine all needed translations.
• Worked closely with Business to drive detail Requirements - Developed use cases, process models, and activity diagrams to support software development project. Provided strategic consulting support in defining and designing business processes, and apply enabling technologies based on customer requirements.
• Created documents in the area of Business Requirements, Business Process Mapping and Reengineering, Functional Specifications, and Design Specifications for a progressive Healthcare Provider
• Acted as a liaison between Information Systems and Hospital Quality Management department by conducting business/data analysis and research - Integrated human resources, clinical and financial, supply chain and information management and IT across the organization to improve efficiencies. Utilized technology to better integrate, standardize and transfer knowledge of administrative and clinical information.

Crystal Reports Specialist

Confidential, Portland, OR

• Confidential is focused on solving the unique needs of construction professionals by complete suite of integrated applications for Accounting, Human Resources, Project Management and Operations.
• Member of Seagate Crystal Reports development team specializing in Human Resource, Financial Accounting and Project Management modules.
• Managed all aspects of report development including requirement definition, report design and implementation, and integrating reports into Bidteks’ application.
• Successfully completed over 300 projects by modifying, redesigning and creating new reports - Collaborated with application programmers and technology support groups to resolve issues and make improvements to the existing set of standard reports embedded within the application.