SUMMARY:

• Twenty nine years progressive experience managing people, departments and leading projects in the areas of data and telecommunications; information systems and security; application development; business systems and software evaluation, selection and design; electrical engineering; and the development and implementation of new products and services.
• Experienced with data center management; customer service center management; network security; network design; network management and monitoring systems; VoIP and traditional voice; software development and maintenance; UNIX and Windows server administration and computer operations.

EXPERTISE AREA:

• Large / Small Scale Project Management
• Organizational and Leadership Skills
• Creative Problem Solving
• Sales and Marketing
• New Offer Development / Introduction
• Technical Training and Development
• P & L Responsibility
• Customer Relations
• Team Building / Staff Development
• Process / Procedure Development
• Productivity / Process Improvement
• Field Service / Technical Support

PROFESSIONAL EXPERIENCE:

Confidential

Manager Security and Compliance

Responsibilities:

• Responsibilities include security consulting and design support on new projects; implementing new security systems and programs, managing vendor contracts; Internet security; internal network security; computer system and application security, managing the security infrastructure including IPS / IDS and SIM systems or services; assess & investigate security alerts and issues, etc. Provide direction to over 20 factory locations in addition to the Pittsburgh based head quarter locations. Manage the resolution of any IS related audits including audits at factory locations. Key IS contact to the corporate audit department.
• Manage the entire Information Systems SOx testing effort as the SOx Coordinator for Confidential . Direct the annual test program, manage the IS teams involved in the testing, review and approve all test documents prior to submitting to corporate audit. Information Systems liaison with executive level management providing status on the overall effort and on issue resolution. Sox program liaison to the corporate audit department and to the Heinz Company outside auditors.
• Information Systems key liaison to the Confidential and World Head Quarters legal department. Manage all legal holds; participate in special projects and investigations; and manage any IS internal legal related projects. Completed litigation assessment project to determine process gaps between legal and IS, determine classification of critical data, create visual data maps and a detailed listing of Heinz systems, data and metadata constructs.
• As the Disaster Recovery Coordinator for Information Systems I lead the effort to build new DR plans and test programs for several key systems adhering to a four year project plan created to improve the DR posture for Confidential . Manage all aspects of the existing DR Test plans and processes including DR plan development; exercise test plan design and documentation; post exercise documentation and issue management for systems currently part of the DR program.

Confidential, Pittsburgh, PA

Team Leader, Network Technologies

Responsibilities:

• Responsible for operation of Cisco based Local and Wide Area Network supporting thousands of devices including Confidential over IP phone system. Lead team to implement architectural changes which improved operational stability, security and performance to support data, voice and video convergence. Managed projects to improve firewall implementations; network security; wireless Ethernet security; Sarbanes Oxley compliance and reporting; and to remove single points of failure from critical business systems.
• Lead technical project manager for transition of Heinz data center to newly selected outsourcing partner. Entire data center move completed on time, without incident and without disruption to Heinz North American business operations. Active member of management team which created and issued the RFP to outsource the Heinz computing environment. Actively involved in managing all aspects of outsourcing partner relationship & contract.
• Part of core team which issued RFP and negotiated a new contract for a national data network and long distance voice provider saving Heinz $600,000.00. Lead technical team in architecting and managing the transition to Next Generation IP / VPN & MPLS Network. Project completed on time with no disruptions to factory operations. Negotiated an additional $150,000.00 in vendor contract concessions one year into contract term.
• Managed team which designed and installed, within budget and on time, the voice and data networks for the new Heinz Innovation Center and team that maintained a computing environment of over 300 Windows servers; Storage Area Networks; Internet and Messaging environment (Exchange, RightFax, BlackBerry, MAILsweeper, Websense); etc.

Confidential

Director of Engineering R&D

Responsibilities:

• Expanded management role with responsibility for Confidential Managed Services Americas. Responsible for ensuring all Engineering R&D including continued improvements to the Americas Confidential and managing customer and supplier relationships. Continued to retain responsibility for Managed Confidential .

Director

Confidential

Responsibilities:

• Responsible for building and managing the Confidential and launching the Managed Confidential business within Confidential . Held P&L responsibility and heavily involved with Business Development / Marketing Effort. Responsible for new product / service development roadmap and introduction.
• Obtained eight external customers within the first 10 months of operation exceeding the business plan goal of five customers within the first 18 months. Created a 3 to 5 year recurring revenue stream of $750,000.00.
• Managed the technical design, development and integration of all back end systems (UNIX, NT / Windows, Oracle, Remedy, Netcool, Infovista, Nerve Center, ATM Network, Ethernet, IP, etc.) and created all processes and procedures needed to make the business operational. Assisted in the room design and managed the physical and logical construction of the center.
• Managed staffing, training and team building efforts to grow the organization from 1 to 22 people within 14 Months. Managed ongoing operations of the Confidential on a 24x7 basis.

Confidential

Manager Technical Support

Responsibilities:

• Managed 12 Level 2 and Senior Level 2 Technical Support Engineers in the Technical Assistance Center ( Confidential ). 40% of my team were promoted to Senior Level 2 and Level 3 Confidential engineers.
• Trained all new personnel hired to technically support the ATM to Ethernet edge product lines.
• Acted as technical liaison to product engineering groups for new product development and introduction.
• Provided subject matter expert support to Sales Engineers and Network Engineers in the field.

Confidential Pittsburgh, PA

Senior Technical Support Engineer

Responsibilities:

• Provided Senior Level technical support to Confidential customers.
• Responsible for troubleshooting complex network issues involving ATM, Ethernet, FDDI, Token Ring, layer two and layer three protocols (TCP/IP, Novell IPX, Apple Talk, Windows NT, etc.), IP related routing protocols (RIP, OSPF, VRRP, etc.) and third party vendor interoperability issues (Cisco, Bay / Nortel, 3com, etc.).

Confidential

Senior Consultant

Responsibilities:

• Sold and managed a 3000 node Local Area Network maintenance contract to a federal government research lab. Provided network equipment maintenance, full time technicians and block hours of network engineering time across Ethernet, ATM, FDDI, Novell, Microsoft Windows and UNIX technologies.
• Designed and delivered an Ethernet Local Area Network incorporating NT servers, Windows NT / 95 / 98 client systems, and an SNA Server communications gateway connected to an AS/400 mainframe via Frame Relay for a Medical Services Organizations.
• Developed plans to improve Internet access and firewall technology, for a large Western Pennsylvania Hospital.
• Designed a network based Remote Access Solution to support over 100 concurrent dial - up users with a combination of analog and ISDN technologies.
• Developed a PBX upgrade strategy that included restructuring all telecommunication circuits, saving the client in excess of $10,000.00 per year.
• Supported IBM RS-6000 (AIX), Digital Equipment Corporation (DEC) Alpha system, Sun Microsystems and Silicon Graphics Incorporated (SGI) Unix Workstations for multiple customers.

Confidential

Senior Engineer

Responsibilities:

• Designed, implemented and administered an IP based desktop video conferencing / image processing system. Responsibilities included administration of both Novell and UNIX servers and image processing systems. Managed development effort of new image analysis tools for the Metallurgical Engineering Research teams.
• Implemented a wide area network connecting remote testing laboratories. Selected, installed and maintained all Local Area Network and all Wide Area Network equipment. Performed all Network Security Officer functions.
• Trained all end users on the operation of the network; the IP based video conferencing system and the image processing systems. Trained new Novell and UNIX network administrators both locally and at remote locations.
• Designed microcomputer based vision systems for internally developed measurement machinery.

Confidential

Systems Design Engineer

Responsibilities:

• Designed motion control and data acquisition systems for in-house US Navy projects. Responsible for overall electrical control system design, both hardware and software. Utilized FORTRAN, Basic, C and UNIX shell scripting.
• Implemented a Client / Server based Computer Aided Engineering System which improved the efficiency of the Materials Technology Engineering Design and Test department.