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Project Manager Resume

Atlanta, GA


  • 14 years of progressive experience in business analysis, reporting, and process development/improvement
  • Strong written, verbal and negotiation skills. Excellent planner, organizer, and decision maker. Experienced in systems analysis, accountability, initiative, multitasking, tracking, testing, resolving issues/conflicts, risk assessment, and cost savings. Outstanding skills in communicating with all management levels. Exceptional ability to interface with various levels of IT groups, business units, vendors and end-users
  • Process Improvement specialist to ensuring results in the most efficient manner
  • Efficient user of Microsoft Office, J.D. Edwards, Claris Works, ORACLE, Access, Hyperion Essbase, File-Aid, Crystal Reports, Visio, Data Analyzer, TOAD, Cognos, SharePoint
  • HIPAA trained
  • Project Management training
  • eCollege Certified


Confidential Atlanta GA 05/06 - 07/08
Project Manager/Senior Consultant (Contractor)

  • Lead analysis and design sessions and facilitate JAD sessions for Balanced Scorecard Initiative
  • Evaluated existing processes to ensure consistency in all dashboards
  • Define, document, and manage requirements and scope analysis through the approval of the documents that convey management needs and ensure quality assurance
  • Develop use cases, data and process models
  • Work with business and technical users
  • Ensure business satisfaction with IS services and products
  • Understand, communicate, and manage user expectations
  • Provide support to staff for Object Oriented Analysis and Design and Structured Analysis and Design techniques as needed
  • Translation of business requirements into use cases and data and process models. Ability to develop work products in support of project work , e.g., use cases, activity diagrams, context diagrams, process decomposition diagrams, work flow diagrams, data flow diagrams
  • Gather requirements through the planning, analysis, engineering, and testing phases.
  • Translate stakeholder requirements into various documentation deliverables such as functional specifications, use cases, workflow process diagrams, data flow / data model diagrams.
  • Design BI Balanced Scorecards, charts, and graphs using Business Objects, an Oracle database
  • Responsible for analyzing information requirements and designing the required performance indicators and queries for dashboards.
  • Liaison to IT department in the development of Enterprise Data Warehouse

Confidential, Atlanta GA 07/05 - 01/06
Senior Consultant (Contractor)

  • Documented processes utilized to test overall computer transition
  • Documented strategy documents to assist NASCO with their efforts to transition BCBSM from Prism to MediVance
  • Created "Booklet 4" a document that outlined the overall strategy for moving direct Billed customers to the new system
  • Learned the overall membership processes to enroll members in Prism using the NASCO system (NPS) for national accounts
  • Developed charts and graphs using Excel in data presentation explanation

Confidential, LLC Alpharetta, GA 02/04 - 04/05Project Manager, Opportunity Management/Process Improvement and Development (Contractor)

  • Lead efforts to develop and foster an environment of continuous procurement process improvement
  • Instrumental in designing, coding, testing, and documentation of Accounts Payable Reconciliation project
  • Evaluated proposed changes to processes/equipment/procedures and complete trial work where required
  • Lead and managed the design and rollout of efficient processes for the procurement of goods and services across the company
  • Developed charts and graphs using Excel when engaged in JAD sessions
  • Integrated the uniform procurement process across all firm functions
  • Developed appropriate implementation strategies and lead implementation activities for new business
  • Selected appropriate tools aimed at improving procurement process efficiencies and captured data that lead to improving the ability to identify and target strategic procurement initiatives
  • Analyzed trends and pricing considerations for procurement purposes

Confidential Atlanta, GA09/03 - 01/04
Senior Business Analyst, (Contractor)

  • Provided analysis and verification of functionality for the State of Georgia Healthcare Data Warehouse utilizing software Development Life Cycle approach
  • Defined, analyzed, and documented customer requirements and developed customer deliverables
  • Developed GAP Analyses, Mapping Documents and Data Element descriptions
  • Developed and executed test plans and test cases
  • Managed and documented defects, coordinate defect resolution with developers and retested fixes
  • Assisted with development of system documentation
  • Developed test script execution and training for end users
  • Resolved gaps between the functionality of the Accounts Payable software application and requirements of the customer
  • Developed and fostered continuous procurement process improvement
  • Demonstrated issue resolution skills to resolve gaps between the functionality of the application and requirements of the customer
  • Designed, coded, tested, and documented numerous projects
  • Wrote and performed application test scripts to ensure the application is performing according to the designer's specifications and meets customer needs
  • Evaluated proposed changes to processes/equipment/procedures and complete trial work where required
  • Lead and managed the design and rollout of efficient processes
  • Analyzed trends and pricing considerations
  • Developed business process models

Confidential Atlanta, GA 12/00 - 07/03
Manager, Actuarial Systems

  • Developed actuarial trends and rating considerations for reporting purposes for Blue Cross enrollment as well as NASCO
  • Provided data for requests for information/proposals for underwriting
  • Explored methods to enhance the efficiency and effectiveness of pricing
  • Performed verification of paid claims data
  • Balanced actuarial claims and enrollment data with corresponding Finance data in order to facilitate the corporate forecasting process
  • Analyzed paid claims, enrollment, and renewal data to assist with corporate decision-making using Hyperion Essbase
  • Utilized NASCO NPS to calculate enrollment for Georgia membership
  • Collaborated with programmers to develop appropriate business rules and case uses to determine NASCO enrollment and claims information to coincide with Wellpoint processing system
  • Developed process improvement tactics in transferring NASCO business to the Wellpoint business world
  • Developed charts and graphs using Excel when conducting JAD sessions
  • Completed ad hoc requests for corporate actuaries from the corporate data warehouse
  • Performed data quality on information obtained from the Enterprise Data Warehouse
  • Verified accuracy of programming logic relating to the Enterprise Data Warehouse, and communicate logic changes as necessary
  • Prepared reports for management reporting and underwriting

Confidential Nashville, TN 08/96 - 12/99
Mathematics Instructor

  • Implemented a mathematics curriculum for an at-risk program for over-aged high school students
  • Instructor for Algebra, Geometry, Trigonometry and Calculus
  • Created programs to increase graduation rate and reduced the dropout rate for at-risk students
  • 1997-1998 Sponsor of Math/Science Engineering Club
  • 1997-1998 Freshmen girls' Basketball Coach

Confidential, Nashville, TN 08/93 - 08/96
Manager, Data Analyst

  • Conducted in-depth analysis of actuarial/financial ratios of hospital facilities
  • Designed statistical models to evaluate and project performance with IBNR and PMPM reporting
  • Conducted internal audits on medical and dental operations
  • Developed strategic business cases to assist in improving market share
  • Researched and prepared various surveys
  • Successfully formulated a lag methodology in accrual of claims payment
  • Created policies and procedures to enhance the effectiveness of operational controls and evaluate internal policies and procedures
  • Performed all due diligence in the credentialing of providers


Confidential, Nashville, TN
Masters of Science in Mathematics Education

Confidential, Tallahassee, FL
Bachelor of Science in Actuarial Science/Mathematics

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