Project Leader Resume ,Â Maryland Heights, MO - Hire IT People

PROFESSIONAL SUMMARY:

Transformative and Inspirational Leadership - Effective leading Software Development, Systems and Support, teams. Ability to inspire others to meet or exceed operational and performance level agreements. Disciplined utilizing ITIL Service Delivery and Support, PMI Project Manager and QAI Quality Assurance, best practices.

PROFESSIONAL EXPERIENCE:

Confidential, Maryland Heights, MO

Project Leader

Responsibilities:

Confidential, Chicago, IL

Consultant, Information, Telecommunications and Digital Technology

Responsibilities:

Led transformation to digital strategy for web, mobile and smart devices. Planned and implemented Network and Telephony hardware solutions. Provide helpdesk support for distributed user community (Chicago, New York, London)
Managed system administrators, developers, quality assurance and 7x24 operations of business systems. Functional areas include: Finance, Accounting, HR, Sales and Marketing and Information Technology.
Implemented Avaya VOIP and Microsoft Great Plains 2010, ERP solutions.
Applied responsive design to reengineered brand websites (JPC, Ebony, Jet and Fashion Fair)
Implemented social media and SEO strategy to optimize traffic and improve marketing profitability
Managed vendor hosted solutions with Rackspace, Brightcove, CenturyLink and Outsource Partners International.

Confidential, Hoffman Estates, IL

Systems Manager, Information Technology

Responsibilities:

Managed BI/DW Sears, Kmart ETL teams; data analyst, system admin, developers, quality assurance and project managers in 7x24 operations of 112 application systems. Functional areas include: Retail Planning Systems (space, financial, and assortment) and Enterprise Database Systems Operations (Mainframe, Transactional, Analytical)
Developed process maps of Business Intelligence service towers (Business Analyst, Data Analyst, Solution Architecture, Data Modeling, ETL, Reporting, Support)
Established and deployed numerous enterprise-wide projects that addressed DW/BI architecture, Information Integration, Information Integrity, Master Data Management, Metadata and Analytics
Led the execution of Sears/Kmart Stores BI strategy to identify store-level sales upswings and downswings. Created Dashboards which helped senior management optimize 25% more accuracy in planning and buying, reducing carrying costs on inventory.
Managed teams located in Chicago, Michigan and Pune, India.

Confidential, O’Fallon, MO

Director, Information Technology

Responsibilities:

Leader for Cardholder Services development and support services.
Managed teams for enterprise-wide data warehouse, marketing application suite, analytical, and financial, 7x24 systems.
Motivated development of Business Intelligence Web Center of Excellence portal solutions.
Delivery of BI/DW project initiatives, on-time, on - budget with scope.
Managed regulatory and functionality enhancements fiscal releases for financial reporting and web based systems.
Managed Java, ASP.Net, Business Objects development, quality assurance and implementation of financial regulatory mandates.

Confidential, St. Louis, MO

Manager, Client Portals

Responsibilities:

Managed Client Services Portal development and support.
Managed team of employees and contractors to deliver regulatory and corporate initiatives.
Developed and enhanced portals for pharma, physicians and client services.
Implemented IBM WebSphere, Web Content Management.

Confidential, St. Louis, MO

Director, Information Technology

Responsibilities:

Motived Credit Bureau Reporting, Cardholder Services and Financial Reporting, teams.
Implemented Open Systems and Mainframe, Client support systems.
Support 7x24 cardholder services systems.

Confidential, Colorado Springs, CO

Director, Information Technology

Responsibilities:

Progressive roles and responsibilities within Consumer, Business and Special Markets.
Lead Call Processing (Traffic), Conferencing (Audio, Video), Billing and Call Centers Inbound/Outbound).
Provided Application, System and Operations, development and 7x24 Operations Support.
Managed multiple teams in US and offshore locations.