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Program Manager Resume

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PROFESSIONAL SUMMARY:

  • Multi - faceted professional with a proven track record of delivering business process redesign and IT solutions that create measurable business value.
  • Over twenty-five years of progressive experience in improving and redesigning business processes, designing effective IT solutions, developing and leading teams that deliver solutions effectively, and managing IT operations efficiently and securely.
  • Program and project management
  • Business process re-engineering and improvement
  • IT systems architecture, design, and agile development
  • IT service management, operations and security
  • Business development, proposal management and pre-sales technical support
  • PMP, CISSP, ITIL(Intermediate), CSM certifications.
  • Current DoD Top Secret (TS/SCI) security clearance

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential

Responsibilities:

  • Leads a high-profile program with annual revenue of $36 million and over 300 professional positions and a dozen subcontractors, delivering advanced intelligence and analytical services to USSOCOM at multiple locations worldwide.
  • Direct point of contact with the client for all program issues, and accountable for all operational, financial and personnel outcomes for a program providing half of Confidential 's total revenue and personnel.
  • Achieved over 10% growth on the program during my first year despite significant client budgetary pressures, and increased contract manning from 77% to over 90%.
  • Trained and mentored project managers and worked with them to improve our project management processes.
  • Supported multiple business development and proposal writing efforts supporting business growth.

Confidential

Technical Director (Senior Solutions Architect)

Responsibilities:

  • Led Agile development to design and deliver highly specialized, mission-focused information technology solutions in support of advanced intelligence analysis for multiple clients.
  • Implemented innovative solutions in cloud computing, information retrieval and visualization, natural language processing, geospatial and temporal analysis, network graph analysis and work-flow management.
  • Managed all classified and unclassified information technology infrastructure and networks for the Irregular Warfare Support Division of over 100 personnel at multiple sites.
  • Increased uptime and customer satisfaction by initiating a kanban based maintenance and enhancement system
  • My team achieved three consecutive Commendable security ratings from the Defense Security Service (DSS) during this time.
  • Contract consultant for multiple client agencies (including USSOCOM and JIDO) on information technology infrastructure architecture, software architecture, and business process redesign that supported complex, mission critical, "no-fail" systems and operations.
  • Led specialized intelligence analysis projects that involved the integration of innovative analytical methodologies with rapid development of new information technology capabilities.
  • During one project involving applying new analytical approaches to an extremely large set of complex data, the client noted that "You got more out of this data in six weeks than we did in 22 months."
  • Both led and supported multiple successful business development efforts, including pre-sales technical support, customer outreach and presentations, and proposal authoring and management.
  • Sample task order proposal manager for the largest IDIQ award in SRA's history.
  • Program Manager for SRA's Irregular Support Program, with oversight for multiple projects providing advanced intelligence and information technology services to the US Government.

Principal Consultant

Confidential

Responsibilities:

  • Provided analysis, architecture and design, implementation and project management for complex technology solutions.
  • Consulted on diverse projects for multiple companies, including anti-malware services and solutions for a provider of internet security services; tactical systems for Confidential Forces, and clinical process automation and customer facing web applications for a diet clinic.

Manager

Confidential

Responsibilities:

  • As a direct report to the CIO, developed and implemented IT strategy to meet the e-business goals of a multi-national Fortune 500 company.
  • Structured and negotiated outsourcing arrangements for both development and operations and led a blended in house and virtual service delivery organization.
  • Managed over $10 million in capital and operating budgets for all Confidential activities corporation-wide. e-Business evangelist, leading outreach to senior corporate and line of business leadership, customers and vendors.
  • Led technical development of Confidential 's e-business technology infrastructure, a standardized e-business development framework and service delivery platform that was the subject of a Microsoft case study for its innovation, cost-effectiveness and flexibility.
  • First large scale project using the standard platform and virtual organization model saved over $4 million versus a fixed bid approach using an outside vendor and traditional technology approach.
  • Technical program manager for over a dozen large implementation projects using this framework.
  • Led multiple business process re-engineering / redesign and IT infrastructure projects, working with senior leaders, technical experts, employees, customers and vendors to identify business opportunities, find breakthrough process improvements, and implement supporting IT solutions.
  • IT subject matter expert for the CEO's Procure to Pay business process re-engineering team. We achieved a 10% reduction in total corporate supply and raw material costs.
  • IT lead for implementing division wide rollout of MES, ERP and CMMS systems. Served as corporate representative on ERP vendor's customer advisory board.
  • Led corporate wide rollout of web-based e-procurement (Ariba) with a budget of over $1.5 million.
  • Led cross-functional team integrating Confidential 's processes and systems with another company's to support a joint venture. Despite a tight deadline, the team finished ahead of schedule and on budget.
  • Championed an Enterprise Application Integration (EAI) infrastructure to technical and executive management. Led a $1.8 million purchase and the formation of a permanent EAI capability within corporate IT.

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