SUMMARY:

• Experience with Windows, NT and other operating systems installations.
• Ability to provide system administration and helpdesk support for LAN, MAN, WAN.
• Ability to support computer users on hardware and software related issues.
• Work effectively and independently as well as part of a team to accomplish organizational goals.
• Strong analytical and problem solving skills, attention to detail, able to follow written procedures and verbal instructions.

TECHNICAL SKILLS:

O/S: MSDOS, Windows 95, 98, NT4.0, 2000, XP Home & Pro, Vista, Windows 7, NT, 2000 & 2003 Server, Cisco IOS, Linux Red Hat 7.2, 8.0, Novell Netware 4.0, 5.5, 6.

Software: Veritas backup Exec, Vista, Quicksell Commerce, Quicksell 2000, IC Verify, Multi - Mimsy 2000, Financial Edge, Raiser s Edge, ARC Server IT, ARC Server 2000 Norton Ghost, Ghost 2000,Norton Anti-virus, McAfee Anti-virus PC Anywhere, Zone Alarm Pro, Black Ice, Sniffer Pro, Microsoft IIS, Active Directory, DNS, DHCP, RIS, RRAS, Visio, Office 97, 2000, XP, Outlook, Exchange 5.5, Exchange 2000, Net meeting, SQL 7.0, SQL 2000, Remote Desktop, Crystal Reports 9, Dame Ware, Terminal Services, Oracle, Net Support, Fiesta, and various other software products.

Hardware: Laptops, Motherboards, Processors, Hard Drives, CD/DVD-ROM Drives, Modems, NIC Cards, SCSI Cards, Video Cards, Printers CAT5, 5e, 6, Fiber Ethernet Cables etc.

Protocols: TCP/IP, IPX, SPX, RIP, IGRP, EIGRP, OSPF, IS, and BGP.

Networking: CISCO 700, 2500, 3600 Routers, CISCO 2900, 5000 Catalyst Switches, Hubs.

Administrative: Designing, implementing, and documenting the network. Administering file permissions NTFS/Share, troubleshooting permission related access problems, policies for local computer, site, domain, and organizational units. Troubleshooting local, remote and network printers (access, connectivity, etc). Managing event, security and system alert logs, delegation of rights, troubleshoot IP routing protocols, troubleshooting frame-relay PVC s. Managing standard and extended access lists on all Cisco equipment.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Junior technical project engineer

• Designed NYC Fire Alarm, Access Control, digital and analog cameras, network infrastructure and systems in Autocad.
• Manage 23 Local 3 Technicians and trained.
• Overlook 2 Engineer and managed multi-level projects working with and advising electrical installers to meet city and state code and requirements.
• Complete submittal for new project and as builds for completion of projects pending state approval.

Confidential, Long Island City, NY

Senior installer

• Administrate project installations
• Troubleshoot installations and device malfunctions
• Preforms walk thru to advice clients and installers on best products and services available.
• Network all sites and vpn services

Confidential, Queens, NY

Field Technician Support

• Analyze, troubleshoot, and resolve hardware and software issues reported by retail stores associates within a geographical area.
• Log, update, and close service calls within the Retail Automated Customer Service (RACS) system.
• Maintain a sufficient inventory of replacement and spare parts for adequate service of store and field equipment.
• Assemble, install, and ensure the reliability of front-end and pharmacy computer systems and electronic equipment for new, relocated, and acquired stores as well as sales and training sites.
• Assist with troubleshooting and installations within other geographical areas as required.
• Mentor new Field Technicians and provide guidance or assistance when necessary.

Confidential, Mineola, NY

Senior Technician

• Oversee the daily operations of the service department. Managing 15 field technicians, 40 Installers and 100,000 clients across the U.S.A.
• Helped Developed Real Time 480x480 DVR Hardware and Digital Recording Software.
• Managed daily Field technician schedules.
• Handle calls escalated by customer service representatives.
• Field Service Technician for Digital Recording Systems and CCTV.
• Helped train new technicians and installers.

Confidential, Melville, NY

Rep 1 - Tech Support

• Troubleshoot and help maintain Internet connectivity for over one million High speed Internet Subscribers.
• Troubleshoot RF signal to HFC DOCSIS cable modems.
• Troubleshoot all Windows versions and Macintosh operating systems.
• Configure and troubleshoot subscribers e-mail Outlook Express, Outlook, Mac mail and Netscape.
• Troubleshoot DNS, DHCP issues for subscribers.
• Offer customer services to BPA standards.
• Helped train new temporary technicians.
• Troubleshoot all quality of service, connectivity and home wiring for commercial IP telephony subscribers.
• Troubleshoot all email, password and connectivity issue via live support using Help alert program.

Confidential, New York, NY

Security Specialist

• Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
• Answer telephone calls to take messages, answer questions, and provide information during non- business hours or when switchboard is closed.
• Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler. Answer alarms and investigate disturbances.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Confidential, New York, NY

IT/MIS Specialist

• Maintain Wide Area Network and Back-up system on a daily basis. Troubleshoot and solve hardware problems.
• Train internal staff in helpdesk duties and in software applications.
• Purchase hardware and software as needed.
• Install new computer workstations, equipment and software.
• Serve as liaison to third party IT consultant and coordinate projects accordingly.
• Perform other related duties as assigned.

Confidential, Rosedale, NY

Technical-Engineer / Wide Area Network Specialist

• Designing an implementing the network.
• Documenting the Network.
• Troubleshooting local, remote and network printer (access, connectivity, etc.).
• Policies for wide area and local computer, site, domain, and organizational units.

Confidential, East Meadow, NY

Technician-Customer Service Engineer

• Performed weekly meetings with staff on issues of customer service skills troubleshooting, improving communications, techniques and advising of new company policies.
• Was responsible for testing, troubleshooting and repairing an estimated 22 models of Confidential copiers.
• Answered customer questions and discussed technical status with customers to provide quality customer satisfaction.
• Ordered parts and products and dispatched confirmations, two-way work group support.

Confidential, NY

Loss Prevention Agent

• Monitoring surveillance Cameras.
• Apprehending shoplifters.
• Rounds on surrounding perimeter.
• Checkpoint clearance & frisks
• Activity logging
• 13hr shifts 24hr call 6 day’s a week