SUMMARY:

• Results oriented Project Manager with hands on experience in the information technology, leading projects from inception to implementation.
• Proven ability in gathering stakeholder business requirements and ensuring successful solution development and deployment.
• Possesses strong leadership skills and ability to effectively communicate with senior managers as well as all levels of business owners and technical staff.

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Project Manager

Responsibilities:

• Managed 5 Integrated Projects as part.
• Ensured projects were completed and in compliance within the strict timeline as set by the Confidential .
• Managed and implemented code for accumulators for the Medicare plans Part B and D.
• Utilized Waterfall methodology for application development projects
• Managed team consisting of a BA, Solution Architect, Development Team Lead, Developers and up to 20 testers per application (channel) depending on the project.
• Managed Scope and Business Requirements gathering.
• Managed the enforced capture of a national physician ID when processing drug claims.
• Managed the retrieval and display of a claimant's alternate representative form (Power of Attorney) when handling a claimant's inquiry.
• Led application development team in creating an application for automation of the claims refund process. Implemented application and eliminated manual processing of 400 daily claim refunds.

Confidential, St. Louis, MO

General Manager

Responsibilities:

• Led communication and collaboration efforts with senior management, functional managers and project managers to plan business and technology initiatives and budgets across multiple segments and channels.
• Managed multiple projects schedule, cost, risks and issues to ensure solutions are delivered on time and within budget.
• Led bi - weekly meetings with senior management to review program status and govern roadmap changes.
• Adopted Confidential & Confidential new Program tool, Confidential, and modified it to handle projects <$1M.
• Led team comprised of 4 Project Managers, Business Analysts (BA) across broad technical, financial and business disciplines.
• Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Project Director ( )
• Led 4 Project Manager/BAs across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Major Projects included:
• Multi-year migration of a legacy sales/ordering system across three channels; encompassing numerous releases and coordination with over 15 functional/technical teams. Overall cost was $14M.
• Deployment of a subscription early termination fee across seven channels; encompassing multiple releases (prioritization/funding) and coordination with over 30 functional/technical teams. Overall cost was $3M and lowered churn by 5%.
• Deployment of a high volume bundled subscription service across two channels; encompassing multiple releases and over 20 functional/technical teams. Overall cost was $4M and resulted in a yearly increase of 4M plus subscribers.
• Deployment of a mobility virus prevention subscription service across two channels; encompassing multiple releases and over 20 functional/technical teams. Overall cost was $2M and resulted in a yearly increase of 100K plus subscribers.
• Migration of the Sales and Care Reporting Metrics environment migration (hardware and software) to provide consistent support and improve data integrity. Overall cost was $3M.
• Project Manager
• Created detailed project road maps, plans, schedules and work breakdown structures. Ensured project milestones were completed on time, on budget and with the desired results.
• Provided Business Requirements
• Projects included:
• Led a customer churn reduction enhancement which prevented customers from losing service when transferring between legacy and new ordering systems. Developed an alternative technical solution for a cost savings of $1.5. Coordinated with over 5 functional/technical teams and reduced churn by 10% ($2.5M annual revenue savings)
• Managed the migration of an external Sales and Billing environment to the new corporate Sales and Billing platform to reduce support, cut billing costs and improve data integrity. Coordinated with over 7 functional/technical teams. Overall cost was $.5M and resulted in $.5M savings.
• Director-Business Analysis
• Led the successful delivery of Business Requirements from CRM, Sales/Ordering Business SMEs for TV/Internet Service Deployment via National Call Centers. Coordinated with over 20 functional/technical teams. Estimated cost was $300M, including 10 releases and customer count of 6M+.

Confidential

Executive-Solution Delivery

Responsibilities:

• Led Application Development and Support for 90+ Enterprise Systems
• Project Managed Telecom SAP FICO Migration
• Implemented Workforce Management System
• Managed BEA/Tuxedo Middleware Integration of Telecom BSS Systems
• Project Managed Telecom CRM Rollout
• Upgraded Major SAP Confidential & Confidential Release

Confidential, St. Louis, MO

Program Manager

Responsibilities:

• Managed Software development/support team
• Implemented Oracle Confidential
• Provided Business Requirements for Confidential systems