Manager, eCommerce InsightsÂ Resume ,Â Pittsburgh - Hire IT People

SUMMARY:

Internationally experienced Director and Department Head level Business Intelligence professional, specializing in customer experience, data analysis, and business strategy.
With 15 years in Consulting firms and the past year in Retail, I have brought efficiency and structure to the companies I have worked for.
My ability to deliver value is based on my ability to understand requirements, interpret them and deliver results.

TECHNICAL SKILLS:

COMPUTER SKILLS: Excel, Word, PowerPoint, Adobe Analytics and Confidential .

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh

Manager, eCommerce Insights

Responsibilities:

Manage and develop a team of analysts that support the eCommerce Business
Subject Matter Expert on integrating Behavioral Data, Voice of Customer Data and UX
Link disparate data sources together to provide a coherent view for the business to understand and act upon
Establish and evangelize improved data - driven views of site enhancements.

Confidential

Director Client Services

Responsibilities:

Manage and develop the European Analyst department that supports our 50+ Blue Chip clients in Europe.
Subject Matter Expert on integrating behavioural data with Voice of Customer Data
Overall responsibility for our customers getting value from their relationship with Confidential
Support the sales team in pre and post sales.

Confidential

Client Services Director

Responsibilities:

Manage pre and post sales, training and ongoing account management
Consult with customers and prospects on how the software could add value to their business whilst outlining key dependencies
Create reports, dashboards and deliver KPIs. Reports include traditional and bespoke reports, visitor profiling, multichannel reporting, and traffic visualization
Manage and support team of 4.
Primary liason between developers and customers to determine product roadmap.

Confidential

Client Services and Support

Responsibilities:

Confidential was a startup company that delivered email campaigns on behalf of corporations using its proprietary opt-in database of email addresses.
Increased customer base by 25% and created proprietary reports for clients to show success of email campaigns whilst optimizing the database for list selection.

Confidential

Consultant

Responsibilities:

Confidential was part of a joint venture made up of five European banks. The JV was responsible for delivering on-line treasury product to the banks’ corporate treasury customers.
Worked with the IT stream to ensure the platform was created with an infrastructure that would support and maximize the benefits of data analysis and CRM.

Confidential

Senior Application Engineer

Responsibilities:

Confidential develops and sells automated statistical data mining software. Products are targeted to medium sized companies looking to enhance direct marketing and fraud prevention.
Managed the pre-sales consulting team, with personal attribution for 50% of new sales. Developed and built predictive models for response, attrition, lifetime value and fraud activity. Responsible for identifying product development opportunities. Worked with development on establishing requirements and QA testing.

Confidential

Senior Analyst

Responsibilities:

Confidential has an Agribusiness Group that supplies various types of financing to companies in the meat and dairy industries.
Developed advanced financial models and supply supporting analysis for various corporate and investment banking transactions.

Confidential

Associate

Responsibilities:

Confidential is a global corporate and investment banking business, part of the National Westminster Bank group (now owned by Confidential ).
Prepared in-depth financial analysis and industry review of multi-million dollar corporations to identify the companies’ credit risk.