SUMMARY:

• Highly experienced Solutions Architect and Project Manager, proven leader with over 17 years of experience, in various CRMs (Salesforce, Oracle).
• Extensive experience in project and program management, architecting solutions, development and deployment of Confidential applications.
• Strong background in implementing Contact/ Call Centers, Sales and Service Confidential applications in various domains.
• Strong ability to understand the vision of an organization, translating knowledge into daily operations and thrive in high matrix, fast - paced environments.
• Excellent skills presenting and communicating Confidential all organizational levels.

TECHNICAL SKILLS:

• Project Planning
• Milestones/tasks/timelines
• Risk Management
• Issue Tracking
• Budgeting
• Resource Management
• Project post mortem
• Discovery Sessions
• Cost Benefit Analysis
• Business Process Mapping
• Salesforce
• Oracle Confidential On Demand
• Siebel
• Social Confidential
• Marketing Automation
• Pre-Sales
• Vendor Management
• CPQ
• Business Intelligence Analysis
• Tableau Assessment
• Reports, Analytics and Dashboards
• Waterfall, Agile/ Scrum
• MS Project
• Rally
• SharePoint
• Visio

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Solution Architect/ Project Manager

Responsibilities:

• Was the designated project manager for the Enterprise Confidential tool AO phase implementation.
• Utilized OSAM ( Confidential ’s version of Agile Methodology) for planning the projects.
• Participated and lead sprint and PI planning.
• Prepared detailed analysis document, gap analysis and assessment document to feed into the enterprise Confidential tool.
• Lead discovery and grooming sessions with the business community and technical teams.
• Collated and organized user stories and features from other systems being developed into the master Salesforce requirements document.
• Presented the detailed analysis to the stakeholders and leadership.
• Used Rally to upload the user stories.
• Lead user stories development and determining the LOE.
• Prepared detailed solution mapping document integrating Salesforce with various external systems.
• Walkthrough with the Business team to finalize the Processes and business workflows.
• Participated in technical strategies and planning.
• Engaged in preparing requirements and gap analysis document for Enterprise level Salesforce tool.
• Set and manage client expectations. Determining the technical and timeline feasibility of the business ask.
• Analyzed Confidential tools developed by various Confidential departments/ internal orgs.
• Prepared data mapping, data elements and CRUD matrix document.
• Prepared business requirement and technical documents to integrate CTI and IVR for Salesforce Call center.
• Participated in preparing technical estimations and Level of Efforts.
• Provided assistance to various other internal business/ BPO teams in defining Confidential requirements.
• Provided assistance while responding to various RFPs.

Confidential

Solution Architect/ PM

Responsibilities:

• Maintained client relationships and expectations for the delivery of projects.
• Project Managed workstreams through requirements phase till delivery.
• Maintained the project plan, risks, issues and dashboards.
• Interacted with State actors to present the project progress and set expectations.
• Primary Siebel Confidential contact during project transition from CGI to Confidential
• Prepared the solution design document for Notices component involving BI and OBIEE and Siebel via Oracle SOA.
• Built Siebel and Data Management technical teams
• Lead Siebel team during Open Enrollment deployment.
• Managed system accesses of all development resources and resource allocation for various workstreams.
• Lead and project managed Defect Management towards resolution in a timely manner by leading war rooms and liaising with internal (BAs,Technical) and external teams.
• Participated in product assessment for initiatives towards Integrated Eligibility (IE).
• Interacted with the State of Vermont (SOV) teams for various workstreams and multiple projects.
• Organized and managed scrum calls and scrum of scrum calls.
• Lead Confidential demos for Confidential ’s internal teams working towards IE initiatives.
• Major contributor during RFP process, for State of Hawaii HIX to determine feasibility of integrating SFDC.
• Prepared detailed assessment report of integrating SFDC with existing Siebel application for Call Center operations and leverage knowledge base capabilities of SFDC.
• Participated in calls with SFDC technical teams to evaluate out of box features and expected functionalities.
• Managed the implementation of installing applications and integrations with SOA middleware, OBIEE for reporting and other 3rd party applications for end-to-end deployment.
• Coordinated efforts with Onshore and Offshore teams (Technical and Business Analysts) and Client business teams.
• Assisted in preparing SLDC documentation as deliverable to the Client.

Confidential

Project Manager

Responsibilities:

• Lead the teams to drive Cox and Windstream certified for Small Cell deployments
• Deployment management with Confidential & Confidential ’s Architecture team, Access Management team and Provisioning team etc.,
• Was engaged in designing Order Management tracking system in conjunction with Siebel Team.
• Planned to implement a Small Cell deployments tracking mechanism.
• Solution architecture and management of internal and external stakeholders
• Management of interface agreements between Confidential & Confidential and respective 3rd party providers
• Responsible for agreements between Confidential & Confidential and providers to realize Certification and Contract Agreement.
• Project managed the delivery of small cell. Prepared dashboard for weekly management meetings.
• Revised the project plan based on the changes taking place in budget and availability of various parties, internal and external.

Confidential

Confidential Development Manager & Delivery Manager

Responsibilities:

• Served as the Delivery Manager, Engagement manager and project manger for all the projects handled, responsible for implementing Confidential solutions - Oracle Confidential on Demand and Salesforce.
• Responsible for System design, Architecture, team building, fostering Business relationship and monitoring project health.
• Implemented Case Management and Sales Automation using SFDC in Infilaw (Charlotte, NC) and ASI (King of Prussia, PA)
• Perform data clean-up of Leads, Accounts and Contacts for Salesforce.com global social media community
• Responsible for administration, basic development and technical integration of Salesforce.com applications
• Lead technical requirement sessions to Identify client requirements
• Administered all Agile processes and mentored new team members to adhere to the methodology.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Responsible for Project planning, budgeting and resource planning and allocation.
• Taught the team to create clear and concise epics/stories
• Responsible to maintain project artifacts and deliver them to the clients as part of the delivery package.
• Propagate the architecture solution to the technical team. Work with the team to define the solution components (Configuration, Customization, Integration points and programming technologies)
• Designed and deployed Campaign Management, Lead Management and Marketing Management.
• Responsible for resources, budget tracking and escalations for the Salesforce project.
• Prepare business requirements document and get mutual signoffs on the project scope and detailed requirements.
• Worked with and managed onshore and offshore teams to deliver the projects.
• Liaise with Oracle to resolve any high level issues.
• Responsible for overall coordination, direction and management of projects ensuring consistency of processes across projects.

Confidential

IT Project Manager & Practice Manager

Responsibilities:

• Responsible for planning, designing executing and delivery of Confidential projects including, solution architecting, data management (import, data migration tool etc), workflow management, Reports and Dashboards.
• Evaluated CPQ tools to replace a client’s stand alone Big Machines tool with low budget tool.
• Provided cost estimations and implementation plans to replace existing CPQ tool.
• Responsible for organizing and capturing business requirements.
• Manage, guide and mentor the configuration and integration teams - onshore and offshore teams
• Project management activities including monitoring status, milestones, budgeted hours, actual hours and organizing client status meetings.
• Manage project scope and maintain focus of the project quality and delivery.
• Participating on discovery calls and meetings with prospective clients and going for pre-sales meetings to the client site.
• Active participation in architecting the solutions and data mapping.
• Experience in negotiating SOW, SLA, drafting RFP, and reviewing vendor bids; risk and security assessments, and implementing Change Management within organization.
• Determine potential of the business opportunities for Oracle in terms of timeframe, budget and solution requirements.
• Interacted with Vendors to evaluate the fit of the product into the client’s business needs.

Confidential

Project Manager/ Project Lead/ Sr. Developer

Responsibilities:

• Worked on various client engagements as Project Lead and Project Manager.
• Prepared the project plan, resource plan and status reports various projects.
• Project Lead for the Salesforce project and coordinated efforts with the onshore and offshore teams.
• Manage the lifecycle of code development, from ideation to sprints to deployment
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by 35%
• Project Managed legacy CRMS to Salesforce and Oracle CRMOD.
• Configured CRMOD applications. It included configuring objects, page layouts, access and visibility sections, Book of Business, Workflow management, Web applets, Reports and dashboards.
• Architected solutions for many of the clients. Analyzed all available objects in CRMOD to make sure the solution addressed all complexities of the project.
• Organized and conducted business requirements sessions and translated them into technical requirements.
• Analyzed RFPs and participated in preparing response for RFP.
• Designed and configured Proof of Concepts to showcase solutions to client’s business requirements in Oracle Confidential On Demand Products.
• Managed and mentored configuration and integration teams. Organized daily and weekly team meetings to maintain the focus on the project.
• Guide and help new members into the company, but providing overview of the clients, projects.
• Helped in imparting CRMOD training to the new hires via webex sessions.

Confidential

Senior Confidential Expert

Responsibilities:

• Worked extensively on Siebel Tools for Customization of existing system. User Interface Objects, Business Services, Workflows, Business Components and Data Level Objects to meet the Business Requirements.
• Analyzed the application, hardware, Database, network setups.
• Fine tuning of the Siebel App, Web and DB servers.
• Made modifications to the servers’ settings.
• Made extensive modifications to the Database to increase the performance and speed of the database.
• Resolved all Siebel and Vitria related issues and brought the system to a robust and stable operational position.
• Involved in resolving various ad-hoc support issues as a part of non-release activity.

Confidential

Consultant

Responsibilities:

• Worked extensively on Siebel Tools for Customization of User Interface Objects, Siebel Scripting, Business Services, Business Components, Virtual Business Components, Data Level Objects, Workflows and Integration Objects to meet the Business Requirements.
• Created and customized object definitions in the business object layer, designed and developed Pick list components, MVGs, Links, Joins, defined several other object definitions towards achieving required business requirements, configured Application, Page Tabs & Screen menus in Confidential .
• Worked on the change requests and developed many reports in Actuate.
• Prepared number of technical detail design documents related to various functional requests and change management requests, related to various Confidential releases.
• Extensively worked on Call Center.
• Provided user support and training during subsequent releases.
• As a resident Oracle DBA, provided regular support of the database, tape backups and recovery. Maintained the servers in the server room.

Confidential

Consultant

Responsibilities:

• Worked extensively on Siebel Tools to develop, configure and customize the application.
• Worked on Workflow Manager and Assignment Manager.
• Configuration management of Actuate reports.