Sr. Program Manager Resume

SUMMARY:

Seasoned Application Development Manager with proven experience managing multiple concurrent and complex projects/programs to achieve contractual metrics and implement corporate strategic plans.
Maintained breadth by holding multiple major professional certifications; and depth by possessing solid experience.
Exceptional interpersonal and communications skills, and process - oriented with the customer in mind.

TECHNICAL SKILLS:

WORK EXPERIENCE:

Sr. Program Manager

Confidential

Responsibilities:

Manage multiple program initiatives from Confidential throughout the life cycle to closure, and drive business goals utilizing Agile Scrum Methodology, with cross-functional teams of PMs and technical resources.
Track projects’ velocity and progress, and remove all hurdles, stand-up meetings, led regular meetings updating status to CxO.
Manage software packages that optimize users’ experience and improve efficiency.
Direct teams, employee performance review, recommend training, and hire required resources.
Communicate with executive management on regular basis, reporting prioritizations and changes in plans based on dynamics of resources and business objectives.
Report, manage, and control budgets and cost analyses, and present to executive leadership.
Create, monitor, and report dashboards for all the projects and enforce regular updates, involving the right resources with the right tools to track schedule and resources.

IT Project Manager

Confidential

Responsibilities:

Directed all efforts to create corporate Billing & Revenue Management System software package utilizing vendors and in-house resources.
Sponsored switching from vendor app developers to in-house to improve efficiency
Created a software solution automating conversion from General Ledger to SAP ERP
Discovered several Application Security Flaws and backdoors, and designed solutions with software & infrastructure architects, and DBAs resulting in securing credit card payment to comply with PCI standards.
Managed delivery of mega infrastructure & application development programs for the company’s network upgrade of 3G to 4G/LTE, working with architects from all departments.
Managed a compliance team dedicated to finishing a comprehensive SOX documentation, and corrected all trial audit, resulting in passing the actual audit.
Managed transition from waterfall to Agile, resulting in 35% efficiency improvement
Directed multiple teams to expand the operation into Mexico, Middle-East, and Europe.
Managed budgeting and forecasting along with financial reporting by creating RFPs/RFQs, negotiate contracts with bidding vendors, manage vendors’ relationship, and regularly present financial status to executive leadership
Report on code quality, hardware performance, areas of improvement, and assure successful execution of these improvements

Technical Delivery Manager

Confidential

Responsibilities:

Managed delivery of new infrastructure and software programs following new business strategies, policies, and procedures for the Oil & Gas IT department
Directed moving departments from older platforms to state-of-the-art devices and tools that enhanced the overall business operations and minimized lost revenues and wasted resources.
Presided an executive committee to standardize the delivery of technical projects, and introduced Agile methodology for software development projects.
Created numerous financial analyses and ROI for mega projects, presented to execs.
Member of the bidding process from RFPs to choosing most suitable bidders to assuring contracts are implemented as agreed and SLA are defined and adhered to.
Defined budgets, plan resources, and assign tasks to team members in application development, infrastructure, DBMA, security, and help desk.
Managed the dashboard for issues/risks and devised a follow-up procedure to assure no items ignored or underestimated.

Confidential

Sr. Project Manager

Confidential

Sr. Project Manager

Confidential

Infrastructure Analyst

Confidential

Systems Engineer