SUMMARY:

• Over 10 plus years of detailed Technical Internetworking, Telecommunications Network Design, Project Management, leadership experience in design, implementation and support of data, voice and video telecommunications networks for Fortune 500 and leading telecommunications technology companies.
• Over 15 years Project Management experience in telecommunications network development and support, facilities infrastructure, and experience working in network operations serving companies across multiple industries.
• Over 8 Years of experience in Change Management.
• Experience in establishing the Change Management Group, guidelines, processes and chair weekly meetings.
• Data Center Build/Consolidation experience (i.e. NOCs and Data Centers)
• Extensive knowledge of Cisco technologies including routers, switches, firewalls, phone systems
• Experience in changing the Change Management process to HP PPM while working with CDC
• Extensive knowledge of hosting & virtualization technologies (i.e. Hyper - V and VMWare)
• Over 8 Years of experience in preparing Project Charters & Plans.
• Over 8 Years of experience in Project Tracking.
• Over 10 Years of experience in Budget Tracking.
• Over 8 Years of experience in SDLC (Software Development Life Cycle) & 5+ years in EPLC (Enterprise Performance Life Cycle)
• Experience in managing projects of average $1.5 M & max budget excess of $4 Million
• Experience in managing multiple concurrent projects at a time.
• Experience in managing team of 15 members in Onshore-Offshore combination.
• Familiar with MS Exchange and Active Directory
• Extensive knowledge of operating systems, including MS Windows Server 2008+, Windows 7+
• Proven builder of mission critical information systems, service, people and international vendor relationships.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manger

Responsibilities:

• Responsible for Network quality, trending analysis, forecast result. Also the Project Manager for implementation, and management of CDC MPLS WAN facilities comprised of routers, switches throughout the CDC network backbone.
• Established the HP PPM Project and Portfolio Management stakeholder requirements.
• Responsible for the process of changing the Change Management process to HP PPM.
• Provide statistical information for Management
• Project Manager SNS server migration and maintenance
• Establish positive working relationships with customers, stakeholders and team members
• Established function, task, milestones as well as scheduled resources and deliverable date.
• Established the Change Management Group, guidelines, processes, procedures and chair weekly meetings with stakeholders (9 yrs)
• Project Manager ESSO PIV (OID) Solution utilizing EPLC methodology based on LDAP/AD group memberships
• Proven ability to lead, manage and motivate cross functional teams challenged with multiple priorities
• Successfully manage assigned projects from initiation through closure
• Implement new technologies while maintaining focus on and consideration of business impact
• WAN Project Manager coordinating with facility manager, Tier1 Telecom and implementation of facility build-out and team migrations.
• Provide Data Center physical structure (e.g., physical infrastructure, construction, location of entrances and exits, raised floor areas)
• Provide building location (e.g., access routes, proximity to highways, rail lines and airports; proximity to fuel storage tanks)
• Assist building facilitator with power source(s) (e.g., commercial power, backup power systems)
• Assist building facilitator with environmental (e.g., heating, ventilation and air conditioning)
• Assist building facilitator critical systems (e.g., servers, power distribution units, VoIP systems, call center systems)
• Provide network infrastructure (e.g., cabling, connectors, routers, copper and fiber circuits, cable racks)
• Provide security (physical access and information security)
• Provided available floor space, power, wall space, HVAC, MDF capacity and installation challenges
• Engage directly with internal business clients to understand their business objectives and translate them into delivery plans
• Resolve conflicts, address issues and conduct pro’s and con’s evaluations toward resolution
• Responsible for coordinating project team, assigning individual responsibilities, securing necessary resources and developing/ monitoring schedules to ensure timely completion of project. (i.e.
• SAS/ABC, Windows 7)
• Telecommunication Disaster Recovery /Business Continuity
• Develops a test methodology using automated test tools
• Identifies and leads IT Process Reengineering activities
• Secret clearance

Confidential

Customer Service Supervisor

Responsibilities:

• Responsible to oversees the inside gate or ticketing/check-in operations of all assigned flights during a scheduled work shift.
• Responsible to the employment needs of the employees, supervises and answers customer inquiries that require managerial level assistance.
• Responsible for the on-time performance of each flight arrival deplaning and flight departure boarding.
• Supervisory capacity to the customer service agents assigned to the International Concourse.

Confidential

Network Engineer

Responsibilities:

• Responsible for providing a complete technology inventory of security systems and components
• Provided diagrams of the entire airport infrastructure
• Provided surveillance security and control access information
• Provided available floor space, power, wall space, HVAC, MDF capacity and installation challenges
• Provided technical and sensitive data for Spokane, San Francisco, Dallas, San Jose, Honolulu, and Anchorage airports.
• Completed SIDA training and obtained Federal Government security clearance at fore mention airports

Confidential, Atlanta

Director of Network Services

Responsibilities:

• Responsible for New Director of Network Services budget, documentation, implementation, and resources supporting the Nova network. Reporting directly to the VP
• Provided statistical information
• Project Manager of the migration of communication equipment from corporate office
• Point of contact and negotiation for all vendor products and services
• Telecommunication Disaster Recovery/ Business Continuity Coordinator
• Identified factors affecting network performance, devices, and modification of procedures
• Provided statistical information for Management
• Identified factors affecting network performance, devices, and modification of procedures
• Provided mentoring to Management subordinates

Confidential, Atlanta, Georgia

Director of Network Quality Assurance

Responsibilities:

• Responsible for Network quality, trending analysis, forecast result. Reporting directly to the COO.
• Provided statistical information for Management
• Project Manager for planning, executing, and managing the design quality of the new NOC
• Identified factors affecting network performance, devices, and modification of procedures
• Established the Network Management Group
• Converted department from “top down” organization to self-directed team units to improve productivity
• Chair Network Quality Assurance and Change Management Meeting
• Provided mentoring to Management subordinates
• Telecommunication Disaster Recovery /Business Continuity Coordinator

Confidential, Atlanta, Georgia

Manager of Network Management Systems

Responsibilities:

• Responsible for documentation, implementation and management of CCE's NMS systems, supporting the international F/R WAN comprised of several hundred routers, switches and 13 Data Centers throughout the Western Division (Eastern US and Western Europe).
• Responsibilities also included all Western Division vendor related products, services and contract negotiations.
• A member of GCAC (Global Customer Advisory Council) to AT&T
• Assisted development of corporate standard for voice equipment and network utilizing Lucent Definity, Legends, Intuity Audix, and AT&T SDN and 800 services to replace obsolete technology and improve performance.
• Converted department from “top down” organization to self-directed team units to improve productivity
• Point of contact and negotiation for all vendor products and services
• Established the Network Management Group
• Provided statistical information for customers and Manager
• Conducted evaluation of NMS tools and technologies and assessed network trends
• Defined product requirements, wrote product design and reference documents
• Telecommunications Disaster Recovery/ Business Continuity Coordinator utilizing ISDN, Phantom PVC’s and T-1 bandwidth on demand, producing the capacity to recover any data center remotely within 4 hours.
• Provided management of telecommunication network components in the NOC and regional facilities
• Project Manager of the planning, deployment, implementation and managing the Visual Network product for the entire CCE network.

Confidential, Atlanta

Telecommunications Specialist

Responsibilities:

• Provided implementation and technical support for the entire Western Division (Eastern US and Western Europe)
• Assisted the development of the original wide area data network utilizing multiplexer-based meshed T-1 backbone supporting 260 remote locations. Reduced number of data centers from 13 to 3, lowering the operating cost by $3.5M in first year.
• Established function, task, milestones as well as scheduled resources and deliverable date.
• Telecommunication Disaster Recovery/ Business Continuity Coordinator
• Successfully installed and implemented more than 50 Cisco routers, 10 IBM IDNX mux's
• Defined product requirements, wrote product design and reference documents.
• Assisted in the reengineering of data network of 380 Cisco Routers and 425 Frame Relay circuits using OSPF, DHCP and reduced backbone to support traffic between 8 US data centers. Increased capacity of network while lowering operating cost by $1.1M.

Confidential, Atlanta

Telecommunications Support Analyst

Responsibilities:

• Project Manager to establish and designed the current Network Control Center (NOC).
• Responsible for the maximum contribution to the success of the company and to provide job fulfillment and satisfaction for the individual
• Implementation of user documentation and provide training for Network Operations
• Telecommunications Disaster Recovery/ Contingency Planning Coordinator utilizing ISDN, Phantom PVC’s and T-1 bandwidth on demand, producing the capacity to recover any data center remotely within 4 hours.
• Managed assigned projects, scheduled resources and deliverable date.
• Defined product requirements, wrote product design and reference documents
• Assisted in the design of the current network backbone topology
• Managed assigned projects, scheduled resources and deliverable date.
• Defined product requirements, wrote product design and reference documents
• Assisted in the design of the current network backbone topology

Confidential, Atlanta, Georgia

Network Support Analyst

Responsibilities:

• Responsible for operation of Network Control Center, NCP loads and upgrades
• Identified factors affecting network performance, devices, and modification of procedures
• Provided second level problem determination
• Developed product delivery schedules, provided beta test and training
• Defined product requirements, wrote product design and reference documents
• Responsible for operation of network control console to identify and diagnose problems
• Provide second level problem determination
• Provide scheduled NCP load and IBM 3724 configuration
• Identify factors affecting network performance, devises or modify procedures
• Responsible for operation of Main Frame console and job scheduling
• Provided staff training