SUMMARY:

• Over 12 years of experience in implementing and managing complex CRM projects primarily Siebel and worked in various domains like Medical Devices, Life sciences, Wholesale Banking (Financial), Retail, Sales, Service and Marketing.
• Experienced in SDLC and Agile methodology and PMP trained
• Experienced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs
• Excellent interpersonal and communication skills with strong leadership, multitasking qualities and ability to interact at all levels of the organization

TECHNICAL SKILLS:

Siebel Ver: 8.1.1, 7.7.2.11, 7.7.2.7, 7.7.2.6, 7.7.2.4, 7.5.2, 7.0, 6.0

Siebel Modules: eMedical, Call Center, Service, Sales, Marketing, eEvents, Financial Services, Consumer Sector, Pricing, Opportunities, Quotes, Sample, Account, Contact and Order Management

Expertise: Configuration, Scripting, Smart Scripts, Automation

Reporting Tools: Siebel Actuate Reports, OBIEE.

Project Management: MS Project, Visio

PROFESSIONAL EXPERIENCE:

Project Manager, Business Analyst

Confidential, Milpitas, CA

Responsibilities:

• Managed Confidential applications keeping in line with the Confidential regulations catering
• Managed Cordis Corporation and Advanced Sterilized Products(ASP)’s Adverse Events and Complaint Management/ handling system and Oracle Business Intelligence(OBIEE) reporting team
• Driven all the phases of project lifecycle such as requirements analysis(user stories/ use cases) involving various stakeholders, Scope and change control, gap analysis, documentation(BRD’s, Functional/Technical Specifications), development, version and release control, testing, deployment(cutover plan plans), and managed post production support
• Managed critical projects such as eMDR (electronic submission of regulatory reports to Confidential ) project and Outcome(integration of clinical trial studies data) to the Siebel Complaint Management System
• Refined various business process flows to meet complex business needs such as Auto - closure of complaints saving extensive manpower allocation and developing Smartscripts for customer service for greater user experience and design
• Performed System, integration and User acceptance testing along with documentation of desktop manuals, test scenarios, test conditions, and test scripts.
• Defect management through the Global tracking tool and conducted meetings to assess the criticality and priority and track them to closure
• Managed the Project scope and schedule through regular meetings and periodic Status reporting to all the stakeholders
• People management (managed team of 8 at onsite), Key co-ordinator for onsite offshore team, Published monthly Client Vendor Newsletter.
• Worked on the following modules: Siebel Life sciences, Sales, Marketing, Order management, Sample management, Field Service, Pricing

Project Manager/ Business Analyst

Confidential, Santa Clara, CA

Responsibilities:

• Managed team performing CRM Siebel (7.7.2.4) integration development changes, system and integration testing during merger of two Oracle ERP instances.
• Performed Business analysis for impact on pricing, billing, agreements, contract, renewals and asset management in Siebel Field service application.

Project Manager / Business Analyst / Technical Lead

Confidential

Responsibilities:

• Managed a large team of technical members (peak strength of 12) to effectively manage Confidential ’s wholesale banking application to cater to client relationship module.
• Successfully delivered several periodic releases/ projects using Waterfall model (software development).
• Achieved a very high client satisfaction index consistently
• Managed project scope, conducted meetings, reviews, weekly status reporting
• Contribute to the monthly Client Relationship Newsletter
• Managed the critical upgrade of Siebel Financial Services 7.0.5.3 to 7.7.2.4

Technical Lead/ Senior Developer

Confidential, San Jose, CA

Responsibilities:

• Led two major modules (Siebel Marketing, Siebel eEvents, Siebel Pricing) for Confidential 's Seminar Management System (SMS).
• Engineered the existing Seminar Management System (Java/Perl) into Siebel 7 applications.
• Configured complex Server and Browser side eScripting for both Siebel modules.
• Multilingual implementation and localization.

Lead Configurator

Confidential

Responsibilities:

• Developed key components in the Business to Influencer (B2I) Application enabling P&G to identify, qualify and rank the influencers for their products and target the prospects with highest business potential.
• Developed complex eScript/vbscript (server/browser) for Belgium Sales Force Automation SFA(Siebel 7) Application, sales force, usage of Product Distribution, Banner and Stores hierarchy, Opportunities, Visit planning for retailers, audits and assessments

Lead Developer

Confidential

Responsibilities:

• Handled crucial modules of SMS, preventative maintenance, generation of Work Order, design of service management for distribution of equipment and rental industries
• Designed screens, prototype and construct DLL using HTML, ASP programming

Confidential

Lead Developer

Responsibilities:

• Interface Development (VB, ASP) in online examination process (OSES) and maintained the exam database of students for Aptech, India’s premier computer training institute