SUMMARY:

• Creative, results - oriented project leader, capable of leading groups through change.
• Excellent communicator capable of developing and nurturing effective business relationships and delivering informative and persuasive presentations.
• Thirty years’ experience in all aspects of the health care continuum.
• Seasoned professional with strong leadership experience, change management and process reengineering skills.
• Innovative, goal-oriented with a wide spectrum of experience and proven achievements.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Consultant

Responsibilities:

• Implemented 3M’s 360 Encompass computer assisted coding (CAC) and CDI software for 12 health systems ranging from a 2 hospital system to several large multiregional health systems comprising 85 facilities, with an average post implementation satisfaction score of 91%,
• Providing strategic consulting services, working directly with senior management and key stakeholders, including COO and CFO, to create optimal Epic staffing levels and support mechanisms.
• Redesigned Project Management Office (PMO) and process redesign, process improvement policies for two large multi-region health systems - based on Malcolm Baldrige National Quality Award Criteria.
• Facilitated strategic decision making process regarding possible strategic partnerships and Electronic Health Record (EHR) options for a large multi-location Specialty practices.
• Managed 48 member abstraction team in support of an EPIC Hospital and Ambulatory go live - ensuring a minimum of 98% accuracy rate by performing a 40% abstraction validation rate of abstracted records.

Confidential

Project Manager

Responsibilities:

• Navigated a very dynamic and politically charged environment providing project management leadership for 3 invested parties to a successful consolidation of EMR databases onto a single instance residing on a 3rd party hosting solution.
• Provided project management facilitation of multiple technical projects associated with the transition of two live Epic environments to a 3rd party hosting arrangement.
• Successfully represented Confidential ambulatory interests in the addition of St Louis University Hospital, a Tenet Healthcare affiliate onto the Confidential ambulatory existence of Epic.

Confidential

Epic Project Manager/Product Manager

Responsibilities:

• Successfully facilitated the discovery phase and created a project plan and build methodology to support the extension of “Essentia’s Encompass” (Epic) electronic medical record to their first community clinic partner. Scope of EMR module offering comprised the following EPIC modules Cadence, Prelude, EpicCare, Nurse Triage, Professional Billing, Claims, MyHealth (patient portal), Care Everywhere.
• Delivered a working, replicable model for on-going roll out to additional community clinic partners across the Essentia’s enterprise.

Confidential

Epic Project Manager/Product Manager

Responsibilities:

• Managed a multi-disciplinary team of clinical & technical resource to build & implement Sure Script's e-Prescribe & RX Hub modules for Stanford’s Ambulatory Clinics and Cancer Center departments (HOV Platform) on version 2007 Epic.
• Managed a concurrent build of the e-prescribe module on version Spring 2009 (Double upgrade slated for April 2011).
• Project deliverables and workflow met or exceeded all meaningful use criteria

Confidential

Ambulatory Project Manager

Responsibilities:

• Once SSM held its EMR vendor selection demonstration event; EPIC was selected as the electronic medical record system. I assumed responsibility for the ambulatory needs of the EMR journey comprising of 8 individual medical groups, 24 storefront rehabilitation centers and Cardinal Glennon Pediatric clinic operation,
• Based on system build sessions and projected ambulatory need I created a unique EPIC Ambulatory Implementation Model which was later adopted by other health systems after our initial successes.
• The SSM ambulatory team successfully implemented EPIC’s Ambulatory software within St Louis region with exceptional success. Two weeks after the install team left a site - a mandatory post go-live end user satisfaction survey was filled out by every user of the system. This survey measured the effectiveness of system functionality, quality of the training provided, timeliness & respect of go live staff, optimization of the application during the go live and an overall satisfaction with the new system. The composite score of all 14 implementation cycles, 365 providers in 49 locations was 4.82 on a 5 point Likert Scale. 5-Exceptional Performance, 4-Above Average, 3) Good, 2) Below Average, 1) Poor Performance .
• At Cardinal Glennon 38 Pediatric Specialty departments sponsoring 70+ pediatric sub-specialties went live big-bang and were called “a world class success - two years physician organization work in a single go live event - an exceptional collaborative outcome from an amazingly dedicated team of professionals” - Mark Stiffler VP Clinical Operations.
• A secondary implementation effort installing “SureScripts e-prescribe & RXHub coincided with the rollout of the patient portal “SSM’s MyChart” module that allows clinical result printing, appointment scheduling and RX refill requests electronically.

Enterprise EMR Project Manager

Confidential

Responsibilities:

• One of 3 enterprise wide project managers; I participated as a key member within the Enterprise Clinical Advisory Board (CAB) representing the technology division. This advisory board over an 18 month period facilitated a comprehensive operational & clinical needs assessment that involved every clinical specialty and operational unit within SSM. Every clinical and operational process received process improvement team attention and all recommended changes were instituted well ahead of EMR project kickoff to ensure optimal system design the first time.
• 700 clinical providers participated in the kickoff event and vendor demonstrations and system evaluations.

Project Manager

Confidential

Responsibilities:

• SSM Connect - every clinical result created across the enterprise (annual average of 27.3 Million documents/images) flowed through SSM Connect and was delivered to providers as they wished via web site printing, PDA or Blackberry device. This completely configurable application was received with universal fanfare by providers, office personnel and home health providers. A physician or other provider rounding in any of the 20 hospitals had a real-time patient census and access to all clinical results for that patient via a wireless palm pilot device.
• Physician / Nursing Portal - a configurable web page whereby all requisite SSM Connect, Clinical System, or 3rd party clinical tools were available to providers and staff.
• Single Sign-on - this technology allowed providers and staff (22,000 staff) to access all clinical systems they were authorized to access - safely, securely with their initial log in.
• Automated Critical/Panic Pager Alerts - this solution monitored all clinical results and when a critical or panic level result was created - the providers associated with that patient received a pager/phone text message with a secure link back to that result within 4 seconds..
• Charge Capture Application - this solution allowed rounding physicians to chart, document their rounding activity - an auto print feature allowed office staff to print and bill same day.
• All application development and operations support processes were defined and documented as part of the Missouri Quality Award application process outlines. SSM’s information Center wins the Missouri Quality Award every year eligible. No deficiencies were ever identified by this comprehensive site visit committee.

Confidential,

PO/MCO

Responsibilities:

• Lead all Y2K compliance & certification processes for both organizations.
• Generated operational recommendations & managed remediation processes.
• Developed all due diligence and certification documentation for all Information Systems, Medical & Diagnostic Imaging Equipment.

Product Specialist

Confidential

Responsibilities:

• Coordinated & implemented all phases of Physician Practice Management System installations, conversions, training & support.
• Lead the team providing comprehensive operational and process improvement consulting, including “Best Practices Adoption”, billing system upgrades, managed care & EDI implementation.
• Developed in-house and on-site training programs / protocols to support organizational improvement initiatives.
• Provided analytical support for ambulatory clinical operations.