To continue to be successful in the working world and to utilize my skills and abilities which include, but are not limited to: typing, filing, bookkeeping and computer skills. I possess strong interpersonal skills and work very well with people. I\'ve always worked with the public and enjoy meeting new people both personally and professionally. I am eager to learn new things, and have the ability to learn quickly. I put 100% effort into any tasks that I take on or am presented with. I have strong knowledge and experience with Microsoft Word and Excel.
1976-1980 Graduated @ Confidential
6/80-8/80 Medical Terminology course @ Confidential
Confidential - Call Center-West Greenwich
Providing excellent customer service. Responsibilities were answering inbound and making outbound calls. Tracking & making appointments for training classes. Trouble shooting all complaints. Researching all lost training schedules. Making 100 courtesy calls each morning. Balanced General Ledgers each week. Reviewing and correcting expenses reports and reviewing all weekly hours on trainers invoices. Making hotel reservations for our trainers. Working on various spreadsheets each day. During the course of my employment, I utilized and improved my ability to work independently and in a team environment. I utilized my strong organizational and data entry skills and my ability to multi-task while consistently meeting deadlines.
- Legal Secretary/Collection Manager- Confidential, Esq.
Responsibilities included, but were not limited to, data input, drafting and sending out demand letters, filing Small Claims Suits, (including Summons & Complaint Suits for District and Superior Courts). I managed all accounts for 150 clients, and about 1500 defendants. I was responsible for inputting all monies/payments received and made all bank deposits. I managed the court calendar, scheduled appointments, negotiated settlement of accounts, and worked out payment plans for each defendant. I worked with various attorneys regarding settlement offers and I also worked with various Court Clerks. I also have experience in Personal Injury. I managed a multi- phone line and handled all walk-in clients. During the course of my employment, I utilized and improved my ability to work independently and in a team environment. I utilized my strong organizational and data entry skills and my ability to multi-task while consistently meeting deadlines.
1991- 2001 Volunteer- Confidential
This was the most rewarding and an extremely wonderful experience for me and my 3 children. I\'ve worked many little part-time jobs to allow myself to be a stay-at-home mom, but volunteering was the best. The pay was just as rewarding as it brought me much closer to my children. I met many new friends, worked with many wonderful teachers and parents. I was on their PTA for 10 years and enjoyed every minute of it. I worked on many projects over the years, organized many events, and created 2 yearbooks in that time. I was their secretary in 1999-2000 and PTA President in 2000-2001.
1996- 2001 Newspaper Delivery- Providence Journal
I delivered the daily Providence Journal newspaper to 250 customers in Warwick at 3:00 am, 6 days a week. This was another opportunity for me to work part-time job that was also convenient for me and my family.
1992-1998 Sales Clerk/ Assistant Manager- Confidential
This was formerly Fashion Gallery prior to the name change. This was a small part-time job I worked while my youngest son was in kindergarten. I worked as a sales clerk for 1 1/2 years. I was then promoted to Assistant Manager of my own store for 4 years. My responsibilities included opening and closing the store, receiving and shipping merchandise, stocking and merchandising the floor, price changes, displays, handling money, greeting and working with customers.
9/88-2001 Business owner- Confidential
As a stay-at-home mom, I was looking for an opportunity to make extra money, so I started teaching ceramics in my basement. I then expanded in the elementary schools. I taught after school programs across the State of Rhode Island.
9/82-9/85 Sales Clerk- Confidential
Responsible for greeting customers, stocking the floor with merchandise, handling money.
10/80-4/85 Secretary/Accounts Receivable Clerk- Confidential
Initially, my job duties were limited to typing, filing, answering phones, calling new leads for our sales staff team. After 1 year I was promoted to an Accounts Receivable Clerk. In addition to all of the above I was also in charge of collecting money, making phone collection calls for money owed and also making deposits as payments were received
6/80-9/80 Receptionist for Confidential
Part-time Summer employment. Responsible for typing, filing, greeting patients, taking EKG\'s, answering phones, and preparing medical charts.
1979-1982 Cashier @ Confidential
This was my first part time job. I worked the front counter, stocking shelves and greeting customers.