SUMMARY:

• Over 14 years hands on experience in IT industry, over six years in service delivery.
• Leading all phases of diverse technology projects.
• Planned and managed multi - million dollar projects aligning business goals with technology solutions. Monitor process adherence, drive improvements, automations.
• Leverage technical, business and financial acumen to communicate effectively with the client and their representative teams.
• Expert in Agile and waterfall project management methodologies, known for ability to produce high quality deliverables that meets the timeline and budget.
• IT-Infrastructure: Datacenter-VMware Build/migrations, application servers build, deployment, Office 365 upgrade, OS (AIX, Linux and Windows) upgrade.
• Managed infrastructure services covering Network, Security, Storage, Virtualization, and system integration.
• Worked with Datacenter, Infrastructure, Software Development, Salesforce, AS400
• Application Development: handling projects with technology hands on in various development and maintenance projects such as data archival, Salesforce implementation, billing application, retail and supply chain management and AS400 applications from inception to closure using PMI and ITIL framework.

TECHNICAL SKILLS:

Methodology: Waterfall, Agile, ITIL, CMM, ISO

Tools:, ITSM: JIRA, MS Project, ServiceNow, PRISM, CMDB, Clarity, HP QC

Language: JavaScript, HTML5, CSS3, Apex, JAVA, RPG/ILE, Python, Shell

Database: SQL Server, PL SQL, DB2, Oracle, SAN, NAS

DW tools: RODIN, ESSBASE, ANALYZER, Data Mirror

Middleware: Web-sphere, Weblogic

Packages: MS Project, MS Office, Visio, ROBOT, SYNON

Platforms/OS: VMware, Windows, UNIX, LINUX, OS400, AIX, EXSI, CISCO

PROFESSIONAL EXPERIENCE:

Agile Project Manager /Scrum Master

Confidential, Chicago, IL

Responsibilities:

• Working with application owners and product owner to build and grooming product backlog, setting priorities.
• Breaking down deliverables into User Stories and tasks.
• Conduct daily stand-ups scrums.
• Discuss issues and Incidents roadblocks.
• Conduct the sprint review, retrospectives, effectively implement lessons learned into future sprints.
• Project member onboarding, mentoring.

Technology: Oracle, Siebel, JIRA, Windows, UNIX.

Agile Project Manager

Confidential, Warren, MI

Responsibilities:

• Plan, manage and deliver the infrastructure elements of the projects.
• Gathered requirements from the IT Architecture, design teams for Mobile applications, Web/Portal and Call center tools and Vehicle integration services in the Data Center environment.
• Meetings with product owner/ architects, requirements gathering, build product backlog.
• Eliminate any process overhead impediments. Maintain burndown chart.

Technology: VMWare, VCE, Weblogic, SAN, NAS, JIRA, Clarity, SharePoint.

Project Manager

Confidential, Bothell, WA

Responsibilities:

• Communicate requirements to appropriate team members and leads.
• Track project progress, periodically communicate project status, issues & risks to management. Conduct regular status meetings with team, review requirements and update status.
• Technical hands on MSSQL, JavaScript, provisioning and Invoicing. SSL certificate renewal, VPMO, Infrastructure (HW & OS upgrades).
• Service management, SLA-adherence, on-call support.

Technology: SQL Server,.Net, JavaScript, HP QC,DB2,Oracle,webservices,Sharepoint, PRISM, Agile

Scrum Master / Project Manager

Confidential, Hoffman Estate, IL

Responsibilities:

• Clearly communicate requirements to teams.
• Track project progress, proactively communicate project status, timely feedback.
• Conduct regular meeting with environment owners, provide project progress and status report. Project planning, end-to-end environment delivery and support.
• Issues & risks management, tracking defects to closure, root cause analysis.
• Technical hands on, reviewing technical requirements, planning and reviewing.
• Ensure project deliverables are on time and budget, managing project cost for VPMO projects.
• Environment build SAN, NAS, failover testing (VCS), Windows and Office 365.

Technology: WebSphere, Java, VCS, Linux, AIX, PRISM, Windows, SharePoint

Salesforce (Administrator / Developer/BA)

Confidential, Boston, MA

Responsibilities:

• Involved in requirement gathering with business teams.
• Involved in preparing Functional requirement document, HLD, LLD.
• Created a user interface for custom applications using the Custom Objects, Custom Tabs, Page Layouts, and Customization options.
• Created Custom Fields, Custom Reports, Field help, Custom Formulas and Field History Tracking.
• Developed Workflows, Validation rules and Formulas.
• Used Master-Details, lookups, and many-to-many relationships with Junction Objects.
• Created workflows rules with field updating actions, validations, automated business processes.
• Created Profiles, Sharing rules and levels, Role hierarchies, public groups and employed manual sharing, restricted access to sensitive organization’s data.
• Developed customizations using Apex and Visual Force.
• Developed test factory classes for accomplishing code coverage.

Technology: Environment: Sales Cloud, Force.com Platform, Workflows & Approval Processes.

Project Manager

Confidential

Responsibilities:

• Provide solutions to technical issues and responsible for meeting deployment and release schedules. Manage and supports the IT Infrastructure projects with the execution of ITIL change Incident and Problem management processes.
• Conduct change efforts across developing and leading communication with IT security concepts and best practices.
• Upgrade Windows servers to 2008, Hyper-V, Desktops and Networking devices.
• Systems network monitoring and troubleshooting (MRTG).
• Active Directory, Domain Controller, DNS, DHCP, MSSQL, FTP, sFTP, NAS, SAN

Technology: Windows 2008 Servers & Hyper-V, Desktops and CISCO router, networking devices.

Project Manager

Confidential

Responsibilities:

• WebSphere installation, clustering, load-balancing, AIX to Linux Migration, LDAP, Linux upgrade. Windows 2008 upgrade, Active Directory, DNS and Office 365 upgrade.
• End to end service delivery, client interaction, issue resolution, scope, schedule and cost and risk management. Stakeholder management, budgeting. Production support.

Technology: WebSphere admin, Linux, UNIX, AIX, Windows, NAS, SAN, Active Directory

Technical Lead, Coordinator

Confidential, Atlanta, GA

Responsibilities:

• Coding, Code review, task assignment.
• Technical Issues resolution to problems reported by the system operators / users.
• Root cause analysis, defect analysis.
• Process improvements. Conduct Unit and integration testing.
• Optimize existing code to improve performance of long running jobs (some run for more than 24 hours).

Technology: HTML, MQ Series, AS400, RPG, JavaScript, ILE RPG, CL400, DB2400, PRISM.

Developer, Team Lead

Confidential

Responsibilities:

• Coding, Explore application flow complexity, prepare knowledge base and operations manual. Gathering requirements.
• Offshore-onsite knowledge transition, clarifying queries technical issues.
• Technical review.
• Preparing test cases for unit and integration tests. Issue tracking.

Technology: JAVA, HTML, AS400, JD Edwards, RPG, ILE RPG, DB2400, CL400, EDI

Developer, SME (Order Management)

Confidential, Los Angeles, CA

Responsibilities:

• Coding on RPG, ILE RPG, SQL, Code review, Job Monitoring, Data Warehousing (Rodin, Essbase) team lead, on-site transition coordinator. System Administrator.

Technology: AS400 (i-Series), RPG, ILE RPG, DB2/400, CL/400, SQL/400, HTML, RODIN, ESSBASE, EDI