SUMMARY:

• Project and Staff Management Data Warehouse/Data Governance
• Application Design and Development Website Design and Development
• System Implementations and Upgrades Healthcare Information Technology
• Experience with Local, State, and Federal Government Programs

TECHNICAL SKILLS:

• SDLC, Agile, Scrum, Rapid Prototyping, Iterative Development, Traditional Waterfall
• Microsoft Project, SharePoint, Microsoft Office Suite, Visio, Publisher, Clarity, Planview
• Data Warehouse, Data Governance, SQL Server, Oracle, Teradata, ETL, Informatica, SSRS, Crystal Reports, Business Objects
• Implementation of Vendor Technical Solutions, RFP Development and Evaluation, Contracting, Gap Analysis, Business Transformation
• Development and Support of Web Applications, .NET, Team Foundation Server, Designer, Pega, Java, Cold Fusion
• Website Design and Development, Content Management Systems, HTML, XML
• Development and support of healthcare systems including Claims, Enrollment, Provider Services, Membership Services, Billing, Product Implementations, Benefits, Quality of Care, Encounters, Medical Coding, Sales and Marketing, Contracting, and Electronic Medical Records

PROFESSIONAL EXPERIENCE:

ENTERPRISE INTEGRATION PROGRAM MANAGER/RISK MANAGER

Confidential, Windsor Mill, MD

Responsibilities:

• Lead efforts working with multiple teams to successfully integrate application development with enterprise infrastructure solutions.
• Assess the current state of assigned projects; identify key gaps in communications, infrastructure, and schedule integration; and perform risk and other oversight functions.
• Coordinate with stakeholders in implementing standard processes.
• Proactively monitor project activities to increase level of successful product deliveries/integration.
• Identify barriers and risk factors that may inhibit or impede the CMS program its projects and define mitigation strategies.
• Review integrated project plans to identify risk areas and manage resolutions/ mitigation.
• Enhance system and software lifecycles, operational procedures, and security standards.

SENIOR BI PROJECT MANAGER

Confidential, Silver Spring, MD

Responsibilities:

• Responsible for delivering regulatory reporting for Government Programs portfolio.
• Directed project team matrix in end - to-end SDLC (requirements gathering, solution design, database design, development, testing, and implementation).
• Accountable for data stewardship and quality for Medicaid BI data.
• Developed and tracked schedules using MS Project; create executive level status reporting using MS Project Server.
• Responsible for monthly software releases into production and warranty support.
• Worked with business areas and PMO to manage scope, risk, and change requests.

SENIOR PROJECT MANAGER

Confidential

Responsibilities:

• Responsible for implementation of the payment innovation system within the Confidential
• Provided direct client support to translate business needs into technical solutions.
• Directed project team matrix in end-to-end SDLC (requirements gathering, solution design, database design, development, testing, and implementation) following agile/Scrum methodology.
• Responsible for monthly software releases into production and warranty support.
• Worked with business areas and PMO to manage scope, risk, and change requests.

SENIOR PROJECT MANAGER

Confidential, Owings Mills, MD

Responsibilities:

• Responsible for managing Confidential corporate initiatives with combined budgets totaling more than 5 million.
• Following the Confidential Project Management Office standards (PMI/PMBOK), developed project charters, requirements, schedules, and other project artifacts to ensure timely and accurate completion of projects.
• Directed large cross-functional project teams in delivery of custom technical solutions.
• Managed the development, release, and evaluation of an RFP for vendor software and services to support member retention efforts.
• Administrator for SharePoint project sites.

SENIOR PROJECT MANAGER/BUSINESS ANALYST

Confidential, Columbia, MD

Responsibilities:

• Managed support for customers using Confidential ’s Web based clinical applications.
• Responsible for software implementations including application demonstrations, contracting, gap analysis, software customization, testing, and training using .NET..
• Member of management team responsible for defining the product roadmap for clinical applications and business development.

PROJECT MANAGER

Confidential, Cockeysville, MD

Responsibilities:

• Responsible for IT operations for an organization that provides rehabilitation management services on a national level.
• Interacted with staff at all levels of the organization to identify business requirements and translate them into technical specifications.
• Collaborated with clinical/operations personnel to identify regulatory changes and application updates required for compliance.
• Managed application development including analysis, coding, testing, and implementation.

IT MANAGEMENT CONSULTANT

Confidential, Sparks, MD

Responsibilities:

• Delivered operational solutions to a variety of clients in the educational, healthcare, and government sectors.
• Facilitated client design sessions and managed development of custom content.
• Identified opportunities for business development, develop proposals and statements of work.
• Integral part of management team responsible for upgrading Johns Hopkins Medicine Website to new design and content.
• Leader for a project to evaluate and select a CRM system for internal Confidential use.
• Provided training direction for financial areas during Johns Hopkins SAP implementation.
• Produced briefs and presentations to apprise clients of project status.

IT Applications Director

Confidential, Hunt Valley, MD

Responsibilities:

• Responsible for management and oversight of healthcare applications, data management, and database administration areas.
• Collaborated with business stakeholders to identify business process improvements.
• Re-engineered existing labor intensive business processes with automated system solutions to support new operational initiatives.
• Integrated healthcare data into corporate data warehouse.
• Directly managed a technical staff of 13 in .NET and Visual Basic development.
• Promoted to Director from IT Applications Manager position.

Senior Business Consultant

Confidential, Baltimore, MD

Responsibilities:

• Evaluated enterprise resource planning solution for Baltimore County Government.
• Analyzed current systems and procedures, identified gaps, and recommended integrated solutions.
• Coordinated vendor activities for system design and implementation.
• Researched and identified new technology solutions to improve operational effectiveness.
• Lead project to restructure Pennsylvania Department of Transportation (PENNDOT) network support.
• Analyzed current state, identified gaps, and determined optimal structure.
• Managed development of documentation including technical manuals, position requirements, and training materials.

Senior Project Manager

Confidential, Baltimore, MD

Responsibilities:

• Member of Senior Leadership Team responsible for directing Clinical Information Systems Department.
• Collaborated with client areas and information technology staff in order to develop short and long range IT strategies.
• Developed and managed project plans for implementation of new Cerner systems.
• Met weekly with Executive Staff at the Medical Center to ensure IT needs were identified and met.
• Directly managed staff responsible for pharmacy and laboratory clinical systems.

Web Development Manager

Confidential, Hunt Valley, MD

Responsibilities:

• Managed the development and support of custom .NET Web applications and SharePoint Portal implementations.
• Facilitated meetings with senior staff to determine corporate information service needs and priorities.
• Developed project plans; assured that projects were delivered on time and within budget.
• Directly managed programmers, analysts, project leads, and EDI staff.
• Organized multi-disciplinary team that coordinated efforts across information services and operational areas to provide excellent levels of customer service and issue response.

Senior Project Manager

Confidential, Washington, DC

Responsibilities:

• Provided technical and project management leadership for implementation of an enterprise-wide Web portal for electronic data collection and reporting with an annual budget of $5 million.
• Implemented national Web based data collection program to monitor water contaminants; managed Website design, development, and testing processes.
• Created project management plans, managed deliverables to ensure milestones were achieved.
• Managed vendor contracts and coordinated activities of internal technical and policy staff.

Manager of Corporate Systems/ITD Compliance

Confidential, Owings Mills, MD

Responsibilities:

• Member of information technology management team responsible for directing the activities of associates and managing the information technology budget.
• Prioritized corporate initiatives; developed solutions to support business requirements.
• Implemented enterprise-wide medical and behavioral health data warehouse for decision support and strategic planning.
• Responsible for production of regulatory healthcare reporting including Confidential .
• Promoted from position of Manager of ITD Compliance
• Identified operational impacts of new government and healthcare regulatory agency mandates and designed business processes. Liaison between government officials, business leaders, and technology professionals to interpret changes in legislation and clarify program requirements.
• Set strategic and tactical direction for department; generated annual budget projections and managed to approved budget levels; directly supervised 14 staff.
• Participated in a cross-functional panel with Maryland state decision makers to identify areas of improvement for state reporting programs.
• Provided mentoring to business areas regarding health policy impacts.
• Ensured all regulatory reporting requirements for federal, state, and other regulatory agencies were completed accurately and on time to avoid any sanctions and penalties and to ensure compliance with audits.
• Managed the annual production of Confidential quality measures.