SUMMARY:

• Project Coordinator, Project Manager, Business Analyst, Senior Implementation Consultant, Technical Trainer, Veteran Army Medic
• Healthcare and business professional with over 25 years total experience. Clinical and consulting experience includes both ambulatory and acute care. Past 11 years managing and supporting health information technology using SDLC methodology - process planning/ requirements definition, analysis, design, implementation and post implementation support.
• Maintain project schedule, resources, deliverables
• SDLC methodology
• Business process improvement analysis
• Develop current-state and future-state business process diagrams in Visio for planning and recommendations
• Develop root-cause analysis diagrams to identify/ illustrate problems and formulate solutions
• Identify gaps, redundancies and inefficiencies in clinical and business processes
• Conduct staff assessment and develop strategic plan for development and training
• DoD/ MEDCOM contractor implementing health informatics CONUS and OCONUS
• Epic NVT 2010: Ambulatory, Cadence, Prelude
• Meditech 6.0
• Cerner Millennium: Power Chart, Power Notes, Power Plans
• Business Objects
• Dragon Medical
• Captivate
• MS Project, Visio, OneNote, Office Suite

PROFESSIONAL EXPERIENCE:

Confidential, Ft Campbell, KY; Ft Jackson, SC

Senior Consultant/ Site Coordinator

Responsibilities:

• New treatment facilities for service members’ dependents that are located in the surrounding communities
• Allocate resources.
• Establish and document new clinical and business processes for standardization.
• Assess staff readiness and develop strategic training plan.
• Curriculum development/ modification.
• Collect requirements. Design, build, test and implement tools for efficient patient documentation.
• Patient-centered treatment facility dedicated to family members that decreases wait time and coordinates all levels of care

Confidential

Senior Consultant/ Site Coordinator

Responsibilities:

• Supporting Navy medical personnel in Iraq by Installing, training and monitoring Confidential and other integrated software programs
• Served as SME and coordinator in Theater. Collaborative effort in setting up networks in Level I and II facilities.
• Design/build/test EMR tools. Conduct training sessions
• Treatment documentation was able to follow patient from original point of care in theater to the final destination in the US

Confidential

Certified Epic Analyst

Responsibilities:

• Implementing Epic’s Kaleidoscope module for the Ophthalmology Department
• Full life-cycle implementation from paper to electronic environment, starting with collecting requirements; analyzing business processes; design/build/validate software, testing and training
• Result in better communication and management of ancillary services throughout medical center

Confidential

Consultant

Responsibilities:

• Liaison between consultant training team and hospital leadership, interview stakeholders for gathering requirements, identify gaps in curriculum, collaboratively develop training aids and reference guides, and submit recommendations to leadership on EMR integration with work flows; facilitate training sessions

Confidential

Business Analyst/ Project Coordinator

Responsibilities:

• Interview staff to identify inefficiencies and redundancies in work flows, document current and future state workflows, generate root-cause analysis reports to illustrate problems with clinical and revenue cycle work flows, generate Visio work flows for various operational processes, develop sustainability plan

Confidential

Adjunct Online Professor, Baltimore, MD

Responsibilities:

• End-user training on Epic Ambulatory, design/build/test and validate tools for cardiology flow sheets and reconciliation reports; interview personnel to collect requirements, develop gap analyses, document workflows, create test scripts

Confidential, Denver, Colorado

Certified Epic Analyst

Responsibilities:

• Short-term contract; participate in go-live support, optimization, design, build and validate smart tools (smart texts, lists and phrases), post go-live support, assist triage nurse with workflow, end-user training on Ambulatory, Cadence/Prelude functionality

Confidential

Certified Epic Clinical System Analyst, New York, NY

Responsibilities:

• Participated in full-life cycle implementation; Identify problems, define goals, collect project requirements; create Visio spreadsheets for present and future state clinical and business processes and work flows; design/ build/ validate efficiency tools.
• Design and create Quick Reference Guides for user handouts; Manage deliverables schedule.
• Provide post-implementation support. Conduct training sessions. Manage stakeholder expectations

Confidential

Certified Epic Clinical Analyst

Responsibilities:

• Collect requirements, design, build and validate smart tools; End-user training on Ambulatory module Participate in partial life cycle to include go-live and post go-live support for GYN/Oncology; optimize smart tools; provide help desk assistance for resolving technical and user issues post go-live.

Confidential

Implementation Consultant and Site Manager/ Government Contractor

Responsibilities:

• Collect requirements. Maintain training schedule, allocate resources and equipment for training sessions. Conduct training sessions.
• Document current and future-state workflows (front and back office) with Visio spreadsheets and make recommendations on how to improve efficiency and i.
• Collaborate with team members on strategy for design, build, validate, test and implementation of EMR tools. Generate and submit weekly reports

Confidential

Implementation Consultant and Senior Consultant Trainer/Government Contractor

Responsibilities:

• Identify problems and define goals.
• Collect requirements to design, build, validate and implement EMR tools for efficient documentation, diagnosing and ordering ancillary services. Gather project requirements to assist with development of ad hoc reports.
• Coordinate training resources for classroom training. Installing, maintaining and tracking software, equipment and supplies for field training exercises.
• Develop training scenarios for field exercises.
• Create e-learning tools with Captivate.
• Conduct functional testing.
• Document and analyze current and future-state work flows.
• Develop new trainers on training techniques and product knowledge.
• Conduct formal classroom and over-the-shoulder training.
• Implement project management methodologies to manage customer sites.

Confidential

Implementation Consultant and Senior Consultant/ Government Contractor

Responsibilities:

• Lead consultant/ Coordinator at select Theater sites. Identify inefficiencies and define goals/ objectives.
• Gather project requirements.
• Designed, built and implemented tools for easier documenting and ordering ancillary services.
• Document and analyze current and future-state work flows.
• Maintain and coordinate resource schedule for software installation and training.
• Test software after upgrades. Provided technical and user support.
• Developed, managed and mentored less experienced trainers.
• Configure client/server LAN for battalion aid stations.
• Perform system maintenance.
• Oversee role-based access controls/ allocation of security keys.
• Conduct formal classroom and individual training.
• Work closely with curriculum development team to develop training materials.
• Deployed to Iraq for entire assignment

Confidential

Systems Trainer/ Contractor

Responsibilities:

• Provide clinical classroom instruction to Confidential using SoftLab software.
• Studied the work flow processes of the department and offered customized implementation. Provide post Go-Live support.

Confidential

Implementation Consultant/ Clinical Trainer/ Government Contractor

Responsibilities:

• Provide training to medical staff from senior level physicians to medical records clerk.
• Provide post Go-Live support.
• Coached and developed new trainers.
• Modified training materials and collaborated with team to suggest incorporating new handouts, visual aids and power point presentations.
• Tracked student surveys, training quality and attendance compliance with weekly reports