OBJECTIVE:

A position that has growth potential that will enhance my skills and in return I can make a positive difference in the company’s bottom line.

SUMMARY:

• Project and Process Documentation
• Scheduling and Budgeting
• Status Reporting/Repository administration
• Project Management and Business Analysis

COMPUTER/ BUSINESS SKILLS:

• Proficient in Microsoft Office Excel
• Access
• Word
• Outlook
• Lync
• One Note
• PowerPoint
• Project
• Project Server
• PPM
• Salesforce CRM
• ADP
• PL/SQL
• SQL
• Visio
• Oracle
• Service Now
• SAP R/3
• SAP B/W
• SAP BEX Analyzer
• SAP Business Objects
• Snag - It v9
• TFS
• SharePoint 2007-2013
• SharePoint 0365
• SDLC
• Agile
• Waterfall
• Scrum
• ITIL

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

IT Consultant

Responsibilities:

• Planning and implementing SharePoint Migrations for various departments from a 2013 environment to the O365 Cloud SharePoint.
• Providing agenda, meeting minutes for Migration discussions
• Developing quality PowerPoint presentations for Migration team
• Generating lessons learned documents for Migration team
• Creating project schedule for Migration team using Microsoft Project
• Testing SharePoint for UAT
• Creating Communication documents, charter, WBS, test plan for Migration team

Confidential, Plano, TX

Project Manager/ Business Systems Analyst

Responsibilities:

• Implemented communication plans, lessons learned and training documentation
• Provided agenda, meeting minutes for ServiceNow discussions
• Provided data analysis of Service Management survey data using MS excel charts and graphs and PowerPoint
• Developed quality PowerPoint presentations for National Managers
• Generated lessons learned documents for the Payroll module and ServiceNow Geneva instance.
• Created project schedule for Geneva UAT using Microsoft Project
• Tested ServiceNow for Geneva UAT (incident, request, knowledge and change management)
• Created Communication documents in Newsletter format to inform the end users of changes in the ServiceNow platform (outages, upgrades, etc.).
• Developed /maintained standard operating procedures, training docs and knowledge docs for various ServiceNow applications (ie. Payroll)

Confidential, Irving, TX

Project Manager

Responsibilities:

• Project scheduler, certified scrum master and resource planner in a waterfall and agile/scrum environment using Project server, and MS Project.
• Performed SharePoint administration duties.
• Created project schedules and resource planning for corporate engineering team using MS project and MS project server
• Created business requirements for ServiceNow request management for corporate engineering help desk
• Maintained charters, resource planning, scheduling change management, RACI documents, change management and project closure for 2015 projects.
• Created use cases and business requirements for engineering team projects
• Responsible for charters, resource planning, scheduling for 2016 budgets.
• Produced 2015 accomplishment slide deck for the 100+ projects for corporate engineering (lessons learned, ROI, executive analysis)
• Produced SharePoint pages and process flows for engineering specification team.
• Produced weekly status of projects for automation team and corporate engineering team.
• Functioned as Scrum Master in an agile environment in the following:
• Facilitated Scrum Meetings in the morning for the automation team.
• Facilitated retrospective meetings to access work done and to identify area of improvement.
• Assisted with documenting information on the Kanban board to identify items completed, in progress, or not started as well as sprint backlog.

Confidential, Irving, TX

IT PMO Project Manager

Responsibilities:

• Reporting group liaison of various projects for DW and business intelligence team (OBIEE reporting and Service Now)
• Facilitated Scrum Meetings (agile environment) in the morning for the OBIEE reporting development team.
• Created business process flows for enterprise reporting deliverables, dashboards and title company updates for TRID laws (with swim lanes) to increase business maturity and ensure title company.
• Maintained project and open ticket documentation in SharePoint repository.
• Liaison between enterprise reporting SMEs and clients using ServiceNow help desk for projects, title reports, legal reports, dashboards and data requests; routed and closed out 200 tickets a month in Service Now.
• Created weekly status reports in ServiceNow and gathered details for weekly analysis for lead architects, managers and the director of IT for an over 100-person team (located in California, Dallas and India); summarized reports using PowerPoint, Prezi, MS Excel, charts and graphs and PowerPivot
• Created use cases, business requirements and test cases for dashboard enterprise reporting team projects
• Produced project progress and mortgage title analysis reports using SQL and SharePoint
• Produced Project deliverable documentation (kick off meetings, business requirements, data governance, status meetings, status agendas, lessons learned, weekly status reports, workflows, scopes of work, project plans, project schedules/timelines, project updates, charters, resource planning, scheduling change management, RACI documents, change management and project closure)

Confidential, Frisco, TX

Project Specialist

Responsibilities:

• Project support for the sales, IT and operations team
• Maintain ASD Intranet via Share Point by performing the following tasks:
• Grant permissions
• Create / design document libraries, lists, logs, etc. by incorporating links, calendars, events, WebPages and web parts
• Upload documents, pictures, etc. add links, calendars and events
• Add WebPages and web parts
• Send email alerts
• Produced SOPs, business rules, product memos and workflows, swim lanes for various departments in the operations and sales departments
• Created project schedules and resource planning for ERP (agile environment), Ecommerce and consignment teams using MS project
• Used data analysis, Microsoft Excel and SQL to generate various monthly sales reporting and trending via PowerPoint slide deck
• Summarized project meeting tasks, deliverables and needs for operations, sales and IT executive staff
• Created business requirement docs and test cases for ecommerce and ERP upgrade projects.
• Created business requirement docs for consignment platform projects
• Created Salesforce CRM training docs for marketing and sales team
• Updated Business Innovation Intranet page for smoother transitions between business prospecting and implementation of consignment projects
• Maintained project documentation in SharePoint repository
• Produced Project deliverable documentation for the consignment platform in SDLC Waterfall format (kick off meetings, status meetings, status agendas, lessons learned, weekly status reports, HIPPA and Data governance, workflows, scopes of work, project plans, project schedules/timelines, test logs, issue logs, contract signage to ensure governance, project updates, charters, resource planning, scheduling change management, RACI documents, change management and project closure)

Confidential, Plano, TX

PMO Coordinator

Responsibilities:

• Coordinated the Oracle Finance Transformation project which consisted of Oracle e-Business Suite - Release 12 and its implementation with Phase I scope as follows: * General Ledger * Payables * Projects * Assets * Purchasing (minimal as required to enable Payables integration with legacy Procurement system) * OBIEE for Reporting * Chart of Accounts Re-design
• Maintained project status metrics and measures
• Produced Charter, Risk Management strategy, issues management strategy, RACI and document control strategy documents
• Created project schedules and resource planning using MS project
• Produced project reports and track project performance in SDLC format
• Supported maintenance of project schedule in Microsoft Project
• Facilitated project time tracking and expense tracking processes
• Organized and maintain project documentation
• Coordinate project meetings, including organizing the agenda, scheduling the meeting, distributing materials and taking notes
• Maintain project web-site content via Share Point by performing the following tasks:
• Created / designed document libraries, lists, logs, etc. added links, calendars and events to libraries notified people by email when logs have changed routed reports and documents for approval
• Developed and maintained project procedures
• Assisted in creating project communication materials (emails, presentations etc.)
• Administrative support for Program/Project Managers and Project Team

Confidential, Plano, TX

Financial Business Analyst

Responsibilities:

• Developed workflow and procedures per business needs and requirements. Lead projects and coordinate resources. Wrote training documents and trained employees on the creation of daily mortgage remediation reports.
• Worked with the mortgage remediation process and data governance which is basically the auditing department after funding.
• Created workflow for data extraction of monthly mortgage funding in error reports.
• Developed monthly and daily report trending for mortgage funding in error reporting and QC audit.
• Tasks include monthly PowerPoint Decks and Daily Audits that have been worked and appealed
• Utilized MS Excel, MS PowerPoint, SQL Server, MS Access and SharePoint to create reports.
• Utilized Visio for process flow diagrams.

Confidential, Irving, TX

Finance Business Specialist

Responsibilities:

• Key responsibilities include contributing to the management reporting monthly production cycle (CEO/CFO/COO Briefing, State of the Business Briefing, Service Group Reporting, and support for other management reporting projects) and providing ad hoc research and analytical support understanding the data model and primary data sources, analyzing results(Operations Scorecard, OI, Labor costs, Labor hours, Revenue, Constant Currency and Pipeline) and identifying key drivers of financial performance for MTD/QTD/YTD.
• Wrote training documents and trained employees for SAP reporting validation turnover to Buenos Aires.
• Tasks include business analysis, management reporting and gap analysis for Financial Leadership.
• Utilized MS Excel, MS PowerPoint, SQL Server, SAP R/3 BW and SAP R/3 BEX Analyzer to create reports.
• Utilized Visio for process flow diagrams.

Confidential, Plano, TX

Financial Analyst

Responsibilities:

• Conducted monthly close consisting of inter-company reconciliations, accruals, analysis, financial reporting, journal entries (posting and processing for scan to SAPR/3), prepared schedules (prepaid amortization), reconciled balance sheet accounts on a monthly basis, assisted in forecasting and ad hoc requests; understood and followed GAAP.
• Facilitated process to dispose of IT assets as well as process to have them removed from the asset ledger; sought insurance reimbursement for stolen equipment.
• Supported cost center owners in gathering details for specific postings in their cost centers; documented SAP R/3 procedures to pull monthly reports, uploaded journal entries, viewed vendor payment status and invoices plus documented accounting accrual process.
• Worked with application support status and maintenance as well as SAP cost center owners and finance team to assist in the refinement, variance analysis and updates to the global solutions budget.
• Prepared, reviewed and analyzed IT budgets which included payroll, contractors, software, hardware, and travel expenses by utilizing Excel (pivot tables, merging data, countif, sumif, formulas, arrays, and linking data to different worksheets).
• Reviewed and modified IT reports in SAP R/3 and Hyperion accuracy.
• Executed purchase requests and tracked invoices and payments for software maintenance contracts and other purchases.