SUMMARY:

• A hands on technical manager with the ability to see the big picture and translate business needs into technical strategies.
• Experience leading, planning and deployment of Confidential, IAAS and SAAS infrastructures and applications.
• Well practiced in LAN WAN and VOIP including call center architectures.
• Described by peers as the consummate troubleshooter with a natural ability to lead and mentor others.

TECHNOLOGIES:

• Windows Server 2012 - 2012r2
• Terminal Server
• Azure AD Sync
• Windows 7
• Windows 8
• Active Directory
• DNS
• DHCP
• AIX
• Linux
• Ubuntu
• Solaris
• CentOS
• WordPress
• Apache
• MySQL
• PHP
• HTML
• XML
• SCP
• SharePoint
• SQL Server
• SSIS
• SSRS
• Exchange
• Dynamics
• Office 365
• Lync
• Skype For Business
• OneDrive
• ADFS
• SSO
• Microsoft Hyper-V
• IIS
• FTP
• VMware
• Amazon AWS
• Amazon EC2
• Amazon Route53
• Amazon S3
• RDS
• Linux CentOS
• RedHat
• Symantec Endpoint Security
• Symantec Ghost
• Android
• Apple IOS
• Exchange Active Sync
• Blackberry Enterprise Server
• Call Center
• Inbound-Outbound Call Routing
• PBX Peering
• Call Queuing
• IVR Design
• SIP
• Polycom
• Hosted FeePBX
• Digium PBX Hardware
• VOIPmonitor
• Solarwinds Intuit QuickBase
• Egnyte
• Drop Box
• Asset Management
• SysAid
• Nagios
• SNMP
• Netflow
• Dell Force 10 S-4810
• Cisco Routing
• L2-L3 Switching
• STP
• STP
• HSRP
• VLAN
• DHCP
• GLB
• EIGRP
• OSPF
• BGP
• MPLS QoS Cisco
• Symbol Wireless Controllers
• Access Points
• Fortinet Routers
• Sonicwall Routers
• Symbol Networks.

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Service Delivery Engineer

Responsibilities:

• Provided subject matter expertise aligning Confidential colocation and cloud services with the customer's stated business objectives. Worked as a trusted advisor in medium to large scale implementations.
• Implemented tested and supported business continuity and disaster recovery solutions with geodiversity.
• Provided 3rd level support to the central support desk in the local market. Supporting Fortinet UTM firewalls and Cisco infrastructure in a VMWare environment. Worked as a customer advocate monitoring support and account activity.
• Designed and implemented customer facing networks to facilitate seamless operations including trunking and link aggregation on layer 2 and layer 3 networks. Integrated with carriers MPLS, used internal BGP, VPL and EPL configurations. Installed SNMP monitoring of critical network assets using Forti - Manager and Cisco network equipment.. Provided documentation and SOP’s for assigned projects.
• Conducted technical reviews of new and existing customers for proposed new services and the addition of new services to existing infrastructure. Gathered customer requirements to generate statements of work and estimates.
• Provided analysis of customer’s technical environment, recommending additional related services to better align with customer’s goals and desired outcomes.
• Conducted Joint Technical Reviews (JTR) and Quarterly Business Reviews (QBR) with customer’s senior IT stakeholders.

Confidential, Dallas, TX

Delivery Director

Responsibilities:

• Directed delivery of IT services to customers and end users at facilities nationwide. Services include IT networking and infrastructure maintenance and support, application maintenance and support, security, IT governance, personnel management.
• Established policies designed to ensure consistently high service performance. Monitor employees and evaluate customer feedback to improve performance and maintain relationships.
• Project design and lead implementer for WAN Network Migration from VPLS Solution to MPLS with QoS Solution, Conversion from Cisco UC to Asterisk VOIP PBX Also managed ASA Firewall device modifications. Configuration of Office 365, SharePoint SSO and Azure Directory Sync.

Confidential, GA

Technology Manager

Responsibilities:

• Created a top notch corporate infrastructure for a financial services and online lending organization through the creation of standard operating procedures and the build out and creation of enterprise class infrastructure with Confidential and ITIL helpdesk services.
• Reduced downtime due to infrastructure problems. Drove project as the technical leader with offshore and local engineering teams to retire the Fortinet systems and collaborate, design and implement a new redundant Cisco Infrastructure.
• Implemented proactive monitoring of all systems in near real time alerting on events affecting the organizations systems. Technical leadership in the SNMP monitoring for all enterprise systems through the use of Quickbase, Nagios, Solarwinds NPM, and VOIPmonitor alerting systems.
• Improved enterprise security and system access. Technical leadership of enterprise active directory installation for the hybrid Azure/local Office 365vE4 using ADFS 2.0 secure single sign on federation using multiple windows domains.
• Improved enterprise support responsiveness and traceability. Configuration of newly installed Web based Helpdesk system. Authored all Enterprise SOP procedures, policies and enterprise knowledge base documentation
• Increased the utilization of Cloud based IAAS saving significant capital expenses. Provided hands on technical leadership implementing on- demand infrastructure. Pilot testing all systems’ functionality in MS Azure, Rackspace and AWS. Enabling the corporation to be flexible and provide more value to our internal customers.
• Improved call center efficiencies. Streamlined Call center operations using multiple call queues and IVRs. Using multiple Digium Switchvox and FreePBX Asterisk based SIP Telephony Systems.
• Improved SIP Infrastructure and performance, enhancing the companies’ telephony voice quality and security. Headed up a project to monitor SIP based Phone systems call quality and voice recording using VoIPmonitor Server System.

Confidential, Austell, GA

Technology Manager

Responsibilities:

• Manager of corporate technology, responsible for assessing and implementing technology to meet current and future business needs of a regional pet supply distribution company.
• Designed and implemented Workload Vs. Workforce Performance Management system instating a flex workforce to balance departmental budgets.
• Management of Microsoft Cloud Services BPOS (The precursor to Office365), Exchange 2003 using the hybrid AD cloud sync and Microsoft AD Domains, AIX and Ubuntu Linux Servers.
• Support and maintain 3-Com NBX VOIP telephone system. Designed and documented call center routing and messaging.

Confidential, Miramar, FL

Senior Analyst, Technical Lead

Responsibilities:

• Primary pharmacy technical support and evaluator of emerging automated pharmacy technologies for a $33.5 billion pharmaceutical services company.
• Local project lead for implementation and integration of automated packaging and dispensing systems using Automed PharmacyTechnologies utilizing Oracle and SAP systems.
• Define and employ preventative and predictive maintenance to ensure all technology meets requirements for speed and reliability, allowing an uptime average of 99.8%.

Confidential, Suwanee, GA

IT Manager

Responsibilities:

• Designed and implemented a Workforce-Performance Management database utilizing SQL Servers and Access ADP. Successfully installed in all automated distribution centers nationwide providing 15% improvements in overall productivity, increasing bottom line profit.
• Managed installation and retrofit of Ethernet PLC Conveyor Control System. Utilized Fortna Systems Remote interface. Also responsible for maintenance of all Accusort barcode scanners attached to conveyor system.
• Upgraded PBX to Primary Rate ISDN Telephony utilizing Lucent Definity Switch and Octel 100 WAN enabled voice mail system, providing a 50% reduction in monthly phone charge.
• Managed installation and support of Proximity card access control system.