SUMMARY:

• Innovative IT professional with a proven track record in lead of successful business initiatives.
• Ten years Project Management experience directing both software development and application support projects through the full software development lifecycle (SDLC).
• Comfortable partnering across a diverse range of business and IT professionals.
• Strong business analyst and critical thinking skills.
• Certified ScrumMaster
• Technical subject matter expert on several patent litigations.
• Direct manager of IT professionals, responsible for their career growth and job performance.

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, Virginia

IT Project Manager

Responsibilities:

• Lead for 15 - 20 development staff delivering bi-monthly enhancement releases of the internet self-servicing application for Confidential ’s credit card customers.
• Application is customer facing and interacts with Legacy bank systems via a service oriented architecture.
• Development is Agile Scrum and includes a combination of associates, contractors, and both on- and offsite managed services.
• Lead of a cross-functional project to provide an alternative method of user authentication for same application during vendor service outages. Project is phased, but development is Agile utilizing Scrum. Still in the Initiation phase, requires seamless movement between technical and business environments with clear articulation of issues to both, direct development of resolutions, and drive decisions.
• Leading the team effort on several smaller compliance project workstreams in preparation for the Confidential ’s Regulation AA changes.
• Requires heavy interaction with technical teams to map testing and delivery dependencies, as well as business teams for to ensure compliance.

Confidential, Richmond, Virginia

IT Project Manager

Responsibilities:

• Led dozens of projects through the full SDLC as applications development project manager for our distributed point of sale systems with over 700 combined installations of software, databases, and hardware. Most projects utilized structured analysis and waterfall development..
• Lone business analyst and development project manager for these systems since 2006.
• IT Project Lead and member of the steering committee that managed Circuit City’s participation in the government’s digital TV coupon program. This cross-functional team managed all aspects of a program that produced over $60 million in sales and $20 million in profit for the company. Directed all IT (POS, inventory, bank interface, Web, financials, and reporting) systems changes necessary for participation in this government program.
• IT Lead on the project that launched our first store into Puerto Rico adding over $50 million in annual sales. Our most heavily regulated retail environment, PR required extensive analysis with legal and government bodies to identify and respond to compliance concerns.
• Area Lead on the project to integrate Circuit City’s banking interface systems when our own internal bank, FNANB was purchased by Bank One. Required data conversions, mappings, retrofit and build of interfaces, as well as the development of new processes.
• Area Lead years later on a similar but smaller project when Bank Confidential .
• Area Lead on the project to integrate an external vendor services Website with our sales environments, driving store sales through vendor-sponsored store merchandise discounts.
• Area Lead for the project to integrate gift cards into our inventory systems, providing the in-stock management capabilities and sales reporting necessary to drive sales and improve selection.
• Stabilized Legacy POS systems to less than 1 order entry application aborts/50K transactions
• Managed a team of up to 15 direct reports, with 5-10 additional matrixed staff at times.
• Selected for the bankruptcy wind down team with varied responsibilities to include:
• Managing the application and hardware decommission of 560 store-based and 60 data center Legacy POS installations
• POS SME on the team responsible for the orderly decommission of over 300 corporate applications and their related hardware.
• Led a team of 5 to validate corporate data center infrastructure inventory for liquidation
• All desktop support and asset management, and corporate Windows Active Directory network security for wind down team of 80 associates.

Systems Analyst

Confidential

Responsibilities:

• Lead Developer on several projects leading teams of up to 12, including the introduction of: eCommerce, the first major retailer to bring Web customers true, real-time access to brick and mortar store inventory (store pickup).
• A price/cost system that improved margin management by tracking and categorizing each markdown component at the individual sales level.
• Gift cards, integrating our POS with an external vendor to allow in-store activation and redemption. Resulted in incremental sales growth of multiple $10’s of millions annually.
• POS Rebates, integrating our POS with a corporate promotional system to drive incremental sales through the ability to callout rebate promotions on price tags.
• Co-branded Visa cards, driving $100’s of millions in annual sales. We later developed a customer rewards program to further increase sales and improve customer loyalty.

Senior Programmer / Analyst

Confidential

Responsibilities:

• Support Team Lead for a team of 8 application and hardware specialists, supporting over 600 installations of our original POS system.
• Team handled an average of 50 2nd-level support incidents per day
• Helped stabilize systems from over 1600 weekly order entry application aborts to fewer than 200.

Confidential, Hopewell, Virginia

Programmer

Responsibilities:

• One of four developers developing and supporting systems at the regional office of a major chemical manufacturer that included:
• A procurement logistics and accounting system, including all TurboImage database management
• A storeroom management system with integrated preventative maintenance schedules.
• A product sample quality control system.
• Installed and managed the company’s first interoffice LAN and email system with over 100 users.
• Responsible for documentation of our storeroom system in support of ISO 9000 certification.
• Voluntarily established and managed a paper and aluminum recycling program that diverted over 3 tons of recyclable materials from the waste stream every six months.
• Co-Lead and face to senior management of the Wildlife Habitat team, a voluntary community outreach program sponsored by the company that:
• Managed a 150 acre wildlife habit, including reclamation of a 60 acre landfill.
• Gained certification for the facility from the Confidential .
• Supported a yearly scholarship for local high school graduates.