SUMMARY:

• A dedicated professional with 6 years of experience in IS/IT Healthcare and 14 years of Project Management, IT Support and Operations (Engineering) Management.
• Highly focused, customer service driven individual with strong written communication skills; outstanding interpersonal and oral communication skills.
• Ability to work collaboratively within a team environment to meet aggressive goals. Goal oriented and action focused.
• Self - disciplined, organized, with the ability to lead, facilitate and interact effectively with all levels of management.
• Excel in resolving challenges with innovative solutions, project planning and process improvements proven to increase efficiency and to reduce redundancy and costs.
• A detailed driven, decisive manager with a strong sense of ethical and moral standards and an effective communicator and motivator of people.
• Skilled in performance management and resource management. Proven ability to define requirements, estimate, assess, organize, prioritize, improve and deliver multiple projects on time and within budget.
• BS - Computer Information Systems Major: Advanced computer skills; all MS applications including Project, Visio, SharePoint and Dynamics (CRM). Advanced skills; Eclipse PPM, AX, Forecaster, Cor360, Cloud, Citrix, Cronus, Cognos, Concur, GE Centricity Business v5.3 (GE/IDX), eCommerce, Java, Oracle, SalesForce, ServicePRO. Continued working knowledge; Claims Manager, BAR, TES and SQL.

TECHNICAL SKILLS:

Computer Information Systems: Information Technology/IS

PC Security Trainer: IT Help Desk Support

Hardware/Software Requests: IT Policy and Procedure Writing

Medicare/Medicaid/HIPAA/PHI: IT Security/Audits/Analyst

IT Business Enhancements: Process Improvement

IT & Business Project Management: Enterprise-wide Implementations

System Migrations/Integrations: Project Methodology/Agile/ITIL

Project Lifecycle/Scheduling: Budget/Fiscal Management

Budget Development: IT Purchase Agreements

Health Information Technology: Claims Processing/eCommerce

Contract Management: Sales/Vendor Management

Operations Management: Health Provider Billing Services

Supervisor Experience: Teambuilding and Mentoring

Facility/Office Management: Human Resources

Web Development: Advanced MS Office Skills

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

IT Business Project Coordinator/PC Security Trainer

Responsibilities:

• Responsible for coordinating and managing mid to large scale projects/products associated with acquisition, design, development, implementation, testing, and maintenance of software, hardware, new development and enhancements, as well as installations and upgrades (i.e., Centricity Business 5.0, Centricity Business 5.3 Upgrade (GE/IDX), AX Forecaster, Dynamics, Claims Manager, AP Automation, ICD-10, FrontRunner, HealthShare Foundation, Urgent Care models, health information exchange, meaningful use, charge capture interfaces, enterprise reporting, designing patient portals, IT security, audits, PC deployments, telecommunications, software upgrades (Microsoft Office, SharePoint, Eclipse PM Software, Lync, HelpSTAR, ServicePRO implementations/upgrades).
• Known for successfully managing all aspects of diverse complex IT projects including scope,, business need, requirement definition, project planning, estimating, analyzing data, developing detailed work plans, securing resources, scheduling, quality assurance, end-user training, budget development, tracking, status reports and communication with Business and IT leaders.
• Responsible for implementing and maintaining ITSC processes. Successfully serve on IT Steering Committee board and Data Seward’s by continuously improving design, process, and development of new company-wide project management processes.
• Manage and maintain IT department headcount databases, project materials, analysis reporting, updating risk/opportunity registers, schedule updates and all financial updates associated with business and IT company-wide projects. Responsible for utilizing project management processes and methodologies to ensure projects are delivered on time and within budget.
• Proactively manage four cost center budgets for Managers within our IT department totaling over $12M+ each fiscal year. Responsible for reviewing, negotiating, processing purchase orders, invoicing, budget tracking and finalizing all IT consulting agreements, contracts, IT license renewals and IT maintenance agreements with corresponding SOW. Individual track record of savings of $218K.
• Work directly with business units collecting end-user requirements for support changes while successfully communicating and delegating support enhancement assignments to support staff. Communicate directly with Project Sponsor explaining all issues and successes.
• Responsible for creating and maintaining internal IT processes and user guides available to employees via company Intranet in order to create efficiency and clarity of IT platforms, processes and security standards.
• Successfully manage and distribute user access control privileges and level of permissions associated with enterprise applications to all new users, business associates, temporary staff and affiliates on a daily basis. Ensure all PHI processes are reviewed, approved, processed and secured correctly. Successfully assist departments/management with healthcare security standards on a daily basis along with audit preparations.
• Successfully manage all PHI security acknowledgements, scheduling and providing PC security/company policy training to all new hire staff. Responsible for assisting Executive management team with policy and procedure writing as well as maintaining architectural standards and contingency plan for IS department.
• Help support IT Operations team as needed by performing back-ups in Cronos and GE Centricity Business by running script, printing and distributing daily patient claims for our affiliate hospitals; Children’s Hospital of Colorado and University of Colorado Hospital, located within Anschutz Medical Campus.
• Help support Helpdesk as needed with troubleshooting basic PC problems, mobile devices, installing software and web conferencing tools for users, processing hardware/software requests, creating and distributing user accounts while submitting tickets in ServicePRO of progress.
• In 2014, successfully created and implemented iCARE customer service goals for IS department. To date, IS Managers are very impressed and happy with positive process and continue to use as our main goal/focus for department.
• Successfully managed large company move for 563 employees with Facilities department into our brand new 196,000 GSF building. Responsible for developing timelines associated with various IT operational needs, equipment moves, IT security and employee PC set-ups (rolled out in department waves).
• Participate in department new-hire interview processes and assist management with team developments for IT department and assist contracted consultants with travel arrangements.
• Currently in developmental management track training within IT department.

Office Manager

Responsibilities:

• Managed daily administrative, operational, business development and project management needs for commercial sales team in Denver office.
• Responsible for the supervision and development of 2 personnel within the administrative/receptionist teams.
• Managed full cycle recruiting needs for government contracts, conducted new employee orientations regarding company policies, compiled and maintained personal records concerning data, new hires, performance appraisals and sales incentives.
• Responsible for administering and tracking all account payables and receivables for office/Sales/Marketing/IT/training budget over $4M.
• With advanced proficiency, responsible in administering and configuring Salesforce database features including creating profiles, roles, users, page layouts, workflows, analysis reports and dashboards.
• Responsible for running virtual weekly team meetings to discuss clients IT consulting needs, lifecycles, terms and contract agreements.
• Responsible for initiating, planning and executing of new client development for commercial sales team during proposal, purchase order and invoicing processes.
• Responsible for the creation, documentation and implementation of sales developments, policies and procedures.
• Managed in-house sales and software training, registrations, ordering manuals and certifications.
• Managed multiple large events and conference logistics held throughout the United States.
• Coordinated executives travel arrangements, daily schedules and effectively handled high volumes of internal and external correspondence for Executive Vice President and supporting staff.
• Decreased office expenditures by 20% - 30% by negotiating and implementing needed controls on stock and supplies by standardizing ordering needs.
• Responsible for creating distribution lists (GAL), troubleshooting, PC’s, networks, mobile devices and phone system. Would work with IT department located at Corporate Office in Folsom, CA as needed.
• Managed facility buildouts, ergonomics, promoting safety techniques, shipping and daily maintenance/repairs.
• Responsible for creating sales presentations, financial reports and sales incentive tracking systems.

Office Manager

Responsibilities:

• Office Manager supporting the President, Chief Financial Officer and Director of Operations by creating presentations, financial reports and coordinating travel arrangements while effectively handling high volumes of internal and external correspondence and contracts.
• Supervised 4 administrative/receptionist staff.
• Managed account payables and receivables; budget of $6M.
• Successfully managed and negotiated contracts reducing significant costs.
• Coordinated under budget all sales events/conferences in and out-of-state.
• Responsible for the ordering of office supplies for employees, break room and supply room; reducing supply costs by at least $750.00 a month from date of hire.
• Managed full cycle recruiting needs, conducted new employee orientations regarding company policies and benefits, compiled and maintained personal records concerning new hires, compensation data and performance appraisals.
• Managed outgoing/incoming mail and overnight packages, ordering of copier and break room supplies, overseeing office security/card access system, facility signage, ergonomics, safety, training and keeping office supplies stocked and organized.

Executive Assistant to SVP of Operations and Engineering

Responsibilities:

• Responsible for supporting Sr. Vice President of Operations/Engineering and Manufacturing including Vice Presidential staff of 5 who oversaw Video Operations, Sales, Engineering, Quality Assurance, Manufacturing, Installations, Field Operations and Customer Support/Call Center Operations.
• Assisted Sr. Vice President significantly by taking lead and initiative in creating project management timelines, budget tracking systems, safety policy and procedures and managing all department communications that helped him manage and communicate to all of his reporting departments effectively and efficiently. (Sr. Vice President oversaw 75% of company consisting of 278 employees).
• Developed process used to track operational budgets for each of the 5 regions across the U.S. and 2 international locations (Mexico and Canada).
• Responsible for maintaining and tracking budgets for Operations, Manufacturing and Engineering totaling $9M.
• Assisted Executive management with department human resources needs by scheduling interviews, assisting with onboarding, introductions and employee orientations, annual employee reviews, team development and additional human resource management duties as needed.
• Directed by SVP to oversee and guide field and manufacturing administrative staff of 12 employees.
• Arranged travel arrangements and processed expense reports for the Sr. Vice President, Vice Presidents and Directors throughout the company’s regions; U.S. based and International.
• Responsible for providing management and support for all preventive and reactive maintenance for our three locations located in Colorado: Corporate, Manufacturing/Warehouse and Video Production offices.
• Responsible for overseeing, negotiating and implementing all facility needs and supplies for Corporate, Manufacturing and Video Production offices reducing costs $9K in first year.
• Responsible for overseeing emergency management, project management for new construction and remodels, energy management, leasing and property management. Assisted with negotiating office lease contracts, office expansions and/or closures for locations throughout the US.