SUMMARY:

• Twenty - seven years of overall experience in systems engineering and senior program management positions in growth-oriented Engineering and IT organizations focused on defense and federal agencies and private sector. IT expertise relating to capture and business development, program management, systems engineering and integration, software application development programs, acquisition management, and Data Center Operations and Hardware/Infrastructure management. With full profit-and-loss responsibilities managing Omnibus IT Support Service Contracts with annual revenue in excess of $100 million dollar plus range. Management of large, complex, systems/software development and implementation projects and infrastructure upgrades. Managing relationships with subcontractors and participating in subcontractor negotiations.
• Establishing milestones and monitoring adherence to master plans and schedules, identifying issues and developing and implementing solutions, such as allocation of resources or amending contractual specifications. Performing risk analysis.
• Directing all phases of the Programs/multiple simultaneous projects from inception through completion. Acting as advisor to the team regarding projects, tasks, change orders and operations.
• Senior Program Manager, acting as primary customer contact for all activities, leading Program Management review sessions with customers to discuss cost, schedule, and technical performance.
• Developing and implementing process improvements to increase the efficiency of IT operations as well as software development, Infrastructure and Cloud Computing.
• Participating in all governance meetings and helping companies win new and re-compete business.

CORE COMPETENCIES:

• 10+ years VMware View Virtualization and Cloud experience
• 15+ years Enterprise Architecture and SOA experience
• 20+years of experience in software development
• 20+ years of Application Development Leadership experience
• 25+years of hands-on Progress 4GL experience with versions 9.x - 10.x
• 10+years of experience in Web Services
• 5+ years SOA experience
• Functional Expert in Asset, Work and Supply Chain Management SAP/ERP, Oracle Supply Chain, SAP SCM
• Salesforce CRM SME
• Application Design
• Database Configuration and Design
• Work Flow Development, Administration and Requirements
• Microsoft SharePoint Tech
• IT Governance SME\
• Enterprise Data Warehousing and ERP
• Cloud Computing/SaaS/IaaS/PaaS/ SME
• Agile Black Belt
• Earn Value/OMB 300 SME
• Expert in SAN, NETWORK DESIGN/TOPOLGY, ORACLE, CISCO, Performance Monitoring/Capacity Planning, VM WARE, Net Backup, Solaris, Red Hat.
• ITIL 3 Certification 2015
• SAFE AGILE 4.0/ Certified Scrum Master

EXPERIENCE:

Confidential, Washington, DC

Data Center Program Manager

Responsibilities:

• Responsible for delivery and execution of implementing a 100% SaaS Salesforce CRM Solution.
• Responsible for managing the DOL 100 million dollar Enterprise Data Warehouse Modernization Program using Microsoft Dynamics ERP solution.
• Responsible for managing Microsoft Windows 7 migration from XP to Windows 7
• Responsible for managing two Web Services Projects utilizing Sonic, MQ, Web Speed using.NET, Java Script, CSS, XML, HTML and Open Edge, back end = SQL.
• Managed DOL Data Centers Operations including 4 sites in the DC/Virginia areas to include 525
• + Unix Servers and 200 Windows Servers (Physical) and double the amount of Virtual Machines. With DCIM NET Terrain Data Center Management/Monitoring and HP Open view Tools.
• Managed the design and implemented enterprise solutions involving VMware, NetApp, and Microsoft Technologies. Extensive experience with the design, architecture and implementation of Virtual Infrastructure environments using VMware VI, Virtual Center, Lab Manager.
• Scrum Master for the above VM Infrastructure Projects.
• Managed VMware vSphere for Desktops, VMware vCenter Server (management of virtualization environment), View Composer (advanced View management, with automation and cloning) and View Manager (administration of the View Environment) (Premier Edition) for Data Center Footprint Virtualization Projects.
• Responsible for managing all projects requirements and designing VMware-based solutions architectures spanning VMware’s product portfolio from the vCloud Suite to the Horizon Suite to meet the functional and business requirements across all projects.
• Responsible for overall profit and loss for both programs and earned value reporting for OMB 300 requirements.
• Responsible for overall Day-to-day IT Ops responsibilities for Incident & Problem Management and Change Control for multiple Data Centers and Disaster Recovery Centers throughout the United Sates and Hawaii and Puerto Rico.
• Responsible for Data Center Infrastructure SaaS hosted and IBM hosted networks and migrating some services to IBM CLOUD IaaS and PaaS.
• Responsible for using Agile, Scrum, XP and Waterfall
• Provide overall strategic direction for the global organization hosted systems that support DOL international offices and responsible for compliance to all corporate policies and procedures
• Manage strategic business plans and tracking performance against goals and objectives
• Hire and ensure personnel have appropriate skills and behaviors, and effectively communicate performance review results.
• Provide input for thought leadership on Business Development.
• Coordinate all teams contributing to the project in order to ensure efficient collaboration and optimum alignment with business priorities:
• Product Owners
• Business Process Owners
• Business Analysis
• Local Champions
• IT (scrum) teams
• Directly and indirectly manage Sales, Services, Operations and Account Management personnel throughout the client delivery lifecycle;
• Establish and maintain long-term relationships with client(s) and third-party vendor personnel;
• Develop, track and report on Service Level Agreement compliance for existing services contracts;
• Develop and manage strategic relationships with service delivery partners;
• Set up business needs scope coverage, Program adoption rate and operating performance KPI to monitor success of roll out
• Conduct a continuous training and coaching effort to local champions (i.e. WebEx conference calls, newsletters, best practice sharing...)
• Provide leadership and vision, play the role of facilitator/coach who inspires and guide project managers and their teams to achieve the strategic goals of the Program
• Ensure that the IT infrastructure and software platforms are stable, reliable, performing and sufficiently scalable for future volumes by working intensively with the key IT Groups and leaders:
• Database Operations team
• Software Development, Software testing teams
• IT Infrastructure and Operations teams
• Release Managers
• Derived the business requirements from the BPT business leaders and manage the development roadmap with the strategic GM steering committee
• Managed a well-balanced roll-out plan where resources and demand from business is in equilibrium
• Manage multiple teams and strategic vendors supporting each region throughout the US
• Management of all SharePoint and Service Now Configuration Management Database (CMDB) supporting Enterprise DOL Systems.
• Managed Cloud Services, Cloud Onboarding and Professional Services, Application Services and Cloud Security Services.
• Responsible for managing the Cloud Security and Compliance Team.

Confidential, Washington, DC

Senior Program/Data Center Manager

Responsibilities:

• Responsible for capturing, delivering and managing with full profit and loss responsibilities the multi-million dollar FAA Transportation Information Project IT Support Services Infrastructure and Enterprise Application IDIQ Contract.
• Responsible for Enterprise Data Warehousing ERP migration using Tier 1 SAP Solution and Tier 2 INF and IFS ERP Tools and IBM COGNOS Analytics modernization projects.
• Managed transition infrastructure programs involving advanced experience with MS Windows Server, VMWare VSphere and View, Citrix XenApp and XenDesktop, Red Hat Linux, Unix Administration, IBM Tivoli Storage Manager, SAN Administration, and server hardware installation backend SQL.
• Managed VMware vSphere for Desktops, VMware vCenter Server (management of virtualization environment), and View Manager (administration of the View Environment) (Enterprise Edition) for Data Center Footprint Virtualization Projects.
• Responsible for managing overall business operations and resources to include staffing over 300 plus full time resources to include SOA Architects, .Net Developers, Program and Project Managers, Help Desk Technicians and Network Engineers.
• Responsible for three Web Services Projects utilizing JavaScript, CSS, XML, HTML and .Net, back end = SQL.
• Responsible for using Agile, Scrum, XP and Waterfall SDLC and EVM
• Responsible for creating executive-level customer interactions at the intersection of business and IT strategy, plans, and governance, building relationships of trust with CIO’s customer executives and positioning Booz as a strategic partner.
• As a senior Booz Allen Principal responsible as a thought leader and customer advisor, influencing customer executive management and partner senior management in acceptance of Booz Allen solutions and services to facilitate the closing of consulting deals and coordinating or developing highly complex statements of work, work breakdown structure and/or level of effort and staff plans.
• Responsible for presenting and demonstrating solutions to customers internal and external FAA and Building and maintaining a network and up-to-date specific industry or product knowledge. Responsible for transitioning deal knowledge to implementation/solutions team.
• Responsible for developing strategic Business Unit solutions using COGNOS and SAP Business Objects and Business Intelligence Tools.
• Set up PMO using Federal IT Best Practices Model and IT Governance for Booz Allen overseas financial reporting systems as they were spun off to the commercial group.
• Set up several Access Management controls using ORACLE Identify for FAA Financial Systems Upgrades and OMB Reporting.
• Responsible for broad understanding of implementing new technologies and developing innovative approaches to lower barriers to adoption of new technologies such as Service Oriented Architectures, Grid computing, Enterprise 2.0, Cloud computing, Software as a Service, IPv6 and Trusted Internet Connection.
• Provided thought leadership and strategic\technical direction for the planning of Microsoft XP conversion to Microsoft Windows 7 and Office 2010 across all Corporate Desktops and Laptops for 20,000 plus users at VOLPE Center.
• Lead SaaS infrastructure and distributed data center operations team, plan projects, and organize resources
• Work closely with Development, Test, and Support teams on new features and releases, constant deployment cycles, quality improvements, infrastructure evolution
• Ensure effective deployment of SaaS applications to infrastructure platform
• Ability to envision, develop, and direct implementation of global infrastructure, application, and service
• Managed FAA Earn Value and OMB 300 Reporting business analyst.\
• Take accountability for the Program Governance (organization, processes, tools ...) and lead and organize the Program Steering committee
• Managed the Cloud Computing Security and Compliance Team for FAA Cloud Modernization Proof of Concept.
• Develop and lead a high-performing team of consultants, clients and vendors using proven skills to motivate performance excellence and encourage cross-functional collaboration throughout the full project lifecycle, resulting in the successful implementation of Ellucian’ s suite of solutions and business process improvements.
• Proactively monitor and control all aspects of the project to support status reporting to various constituent groups including project financial reports, schedule status, risks, issues, dependencies, team cohesiveness and performance, client satisfaction, barriers to success and overall project health.
• Recommend and lead corrective action based on qualitative and quantitative information to address project escalations and drive to satisfactory resolutions.
• Scrum Master for ERP Agile Implementations.

Confidential

Global IT Infrastructure Data Operations Manager

Responsibilities:

• Managed the multi-million dollar plus global Transformation High Availability ESX Server build and install Program to upgrade Confidential ’s Data Centers, Sale Offices, and Disaster Recovery Centers in the USA, Europe and Pacific Rim and Server Build Team in India using ANSI/EIA 748 and NIST 800 to manage and setup the INTEGRATED Program Management Team in US and overseas.
• Managed 3 data centers in the U.S. Europe, and Honduras, 600 plus FTES’s, 1200 UNIX servers and 200 Windows Servers and twice the amount of Virtual Machines to physical using IBM Data Management Tools.
• Hired 210 contractors in 38 countries.
• Lead development and tracking of integrated program global plans for installments and server builds, and deployments.
• Managed the VMware Data Center(s) in the USA migration from VMware VDM to VM Ware using View Composer, Persona Management, vShield Endpoint, and ThinApp. (Premier edition)
• Oversee project estimations for hardware purchases (CAPEX Process in European Countries.
• Oversee the development of program deliverables in order to meet program objectives.
• Establish processes to manage scope, risk and issues within and across multiple project teams in USA, Europe and Pacific Rim scope of work.
• Established and maintain program communication and set program quality and performance standards.
• Lead team of 300 plus people domestically and internationally and provided career development, direction and motivation to team.
• Managed Development teams utilizing Agile and hybrid Waterfall/Agile.
• Managed IBM and SaaS Systems at Data Centers and DR’s throughout Europe and the US using EVM and Confidential Compliance.
• Develop and maintain strategic roadmaps in conformance with overall product and business strategy
• Develop business case justifications and cost/benefit analyses for Operations spending and initiatives
• Develop DR/BC plans, policies, and procedures. Oversee testing of those procedures Practice asset management for hardware, software, and equipment
• Ensure top of the industry security requirements into Network architecture
• Manage the deployment, monitoring, maintenance, development, upgrade, and support/optimal operation of computing equipment
• Ensured key program -wide roles and responsibilities were defined.
• Established and manage relationships with key client executives and stakeholders at the Confidential executive level.
• Drove reduction in annual Confidential world wide Data Center footprint operating cost down by 15.5%
• Increased IBM growth with Confidential Infrastructure Contract by 5%.
• Delivered the installation of 250 servers worldwide two and half months before planned schedule delivery date and saved 1.5 million dollars off of my actual cost.
• Perform, manage, and appropriately document work activities relating to projects, sub-projects, or processes. Lead the development of the following deliverables: Steering Committee Content, Communications Delivery, Change Plan, Communications and Engagement Strategy, and Communications Plan for multiple projects in various functional areas.

Confidential, Gaithersburg MD

IT Senior Delivery Manager

Responsibilities:

• Managed the multimillion dollar IT Application Development Delivery and Infrastructure Support Modernization Program at Confidential as they transitioned as a full subsidiary under Confidential and expanded operations global.
• Oversaw and developed work statements, scope/priority definitions and the creation of budgets and schedules for Confidential .
• Oversees the selection of assigned personnel for projects. Ensured communication and understanding of deadlines, assignments and objectives.
• Performed ongoing review of program status; identified risks. Documented program progress including implementation, timelines, issues, risks, and successes to maintain program course. Assesses results and determined and implements risk mitigation solutions.
• Managed quality of program deliverables within defined and agreed upon program requirements from Food Drug Administration.
• Prepared and recommended operating and personnel budgets for approval. Monitored spending for adherence to budget, recommends variances as necessary.
• Managed program resources (people, budget, and material, time) to optimize program objectives for several large, complex, global projects using HIPAA Compliance standards.

Confidential, Washington, DC

Senior Program IT Portfolio Manager

Responsibilities:

• Overall Program Management Office management responsibility to include full profit and loss for the global IT Confidential Infrastructure Contract 200 million dollar plus Information Technology Aviation Safety Knowledge Management Environment (ASKME) Software Engineering Modernization Program supporting Air Certification and Safety and management and full oversight responsibility of the multimillion dollar plus INFRASTRUCTURE Contract the Regulation and Certification Infrastructure and System Safety (RCISS) program that will provide the infrastructure platform service oriented architecture to support the ASKME Program major initiatives and overall FAA business Model, Data Centers, VM and Physical Server Farms, Networking, Call Center Support and Disaster Recovery and provide the infrastructure for FAA Next Gen. Used EVM and SOX Compliance.
• Responsible for managing the data analysis project teas throughout the US using SCRUM and Lean Six Sigma METHODOLOGIES and leading JAD Facilitation
• Responsible for ongoing enhancement and support of current RSCIS qualification and test products that are were utilized by field technicians.
• Responsible for emerging new products in centralized, network embedded, narrowband and wideband test equipment.
• Responsible for overall technical direction for the ASKME SOFTWARE ENGINNERING PROGRAM and technical expertise in defining solutions for the ASKME and RCISS Architecture solutions.
• Responsible for reporting all deviations to Program Requirements and any Next Gen Requirement deviations based on FAR requirements between safety and operations for the FAA Lifecycle Management Process using the FAA FAST Acquisition Management Tool to the Acquisition Executive Board and preparing findings and presenting to the FAA Joint Resource Council.
• Managed the creation and set up of SharePoint project sites for all developers and managers reporting to me throughout the US and Canada.

Confidential, Woodlawn MD

Senior Program Manager/Data Center Manager

Responsibilities:

• Implemented and managed delivery of the Lockheed Martin Consolidated Information Technology Infrastructure Contract multi-million dollar task order(s) to include 225m Meta-data, 110m Solaris 10 with Containers, and 55.5m Competitive Bid Submission System (CBSS) using PMBOK and (SDLC) Best Practices to define and execute
• Program scope to include management of 350 FTE’S to include sub-contractors from development, test and integration and responsible for managing and identifying Program Level and risk and cost/schedule Program impacts and issues within the CITIC Program. Overall responsibility with customer relations with Confidential Executives and contract IT Governance compliance and Lockheed CMMI Level 3 SDLC.
• Managed the Confidential DATA CENTER with over 500 UNIX Servers and 300 Windows servers and twice as many virtual machines across the US and offshore with 500 FTE’s.
• Overall responsibility for contract execution, staffing and financials/profit and loss and full software engineering life cycle development of all software development for above Programs.
• Produced weekly earned value reporting and produced weekly status reports and Program dashboards and compiled program management plan for Confidential executives with updates across multiple project teams, consisting of federal and subcontractor teams for development and production.
• Managed 200 plus software engineers, solution architects, testers, quality engineers and configuration management resources.

Confidential, Wash, DC

Senior Program Manager/Data Center Manager

Responsibilities:

• Delivery of a Presidential Mandated multi-billion dollar, Enterprise Technology transition to the next generation Internet Protocol Version 6 (IPv6) Program. Reporting directly to the Enterprise Networks and Data Center Chief Information Officer and OMB Senior Executive Management. Overall responsibility for managing and implementation using SDLC for staffing, and execution of the complete network backbone transition to IPv6 by June 30, 2008 per OMB-22 Requirement.
• Managed the Treasury Network Operations Data Center with 1000 plus UNIX and Windows Servers and 500 plus Virtual machines throughout the U.S.
• Managed technical and strategic Government and Contractor Staff in excess of 550 full time employees with multiple Direct Reports for all three Computing Centers, Common Communication Gateways and 10 CAMPUSES, supporting 100,000 plus users.
• Served as the subject matter expert on the transition from IPv4 to IPv6 for Treasury and Chief Information Officers Council.
• Integration for Network Engineering, UNIX Engineering with IPV6 Protocol and staffing IRS help desk/call centers throughout the country.
• Set-up the Project Management Office based on IRS CMMI Level 3 Requirements and PMBOK and SDLC Best Practices to manage the OMB mandated IPV6 Program.
• Accountable for IT Governance and input to the Treasury annual Capital Planning Investment OMB reporting.
• Responsible for managing Cloud SaaS project with Salesforce CRM solution using Open Edge and Web services Sonic, MQ, Perl, XML, Java script back end SQL.