SUMMARY:

• Certified Scrum Master, Senior Agile Coach and Certified SAFe Agilist with success in Agile transformation and enablement, product portfolio management, assessing and encouraging Agile maturity, coaching Agile teams and servant leader on teams in Agile software development.
• Assisting organizations by determining Agile readiness, strategic planning for Agile enablement, establishing tactics for Agile transformation, managing change and measuring success.
• Guiding business leadership at all organizational levels in preparing for and embracing paradigm shift to support and benefit from Agile.
• Successfully converting new Scrum Masters into servant leaders and Agile process coaches through education, mentoring and serving as role model.
• Enabling teams and individual team members towards mature Agile behaviors, using the framework to frequently and consistently deliver high quality products.
• Credited with development of many innovative metrics used to gauge performance and guide improvements that extend beyond technology and deliver true business value.
• Experienced with both small and Fortune - 500 organizations in financial services, retail, broadcast media, social networking, healthcare, insurance, telecommunications and ecommerce.

TECHNICAL SKILLS:

Methodologies and Processes: Agile Scrum, Kanban, SAFe, RUP, RAD, Waterfall, Iterative, Use Cases, UML, TQM

Tools: CA Clarity, CA Project Workbench, CA Agile Central (previously Rally), VersionOne, Agile Vision, JIRA, Microsoft Visio, Microsoft Project, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Access, Crystal Reports

Languages: SQL, Java, .NET, C++, LotusScript, Paradox, Python, SAS, SAS/Graph, BMDP, SPSS

Databases: Oracle, Microsoft SQL Server, Lotus Notes, JDBC, ADABAS, Access

Other: PeopleSoft, J.D. Edwards, Oracle Financials, SAP, Platinum Accounting, Costpoint Accounting, Peachtree Accounting

PROFESSIONAL EXPERIENCE:

Confidential, Gainesville, FL

Agile Coach, Scrum Master and Sr. Project Manager

Responsibilities:

• Agile Coach on contract to American Express, coaching very large portfolios and numerous scrum teams on the adoption and execution of Agile software development. Coached up to 14 teams simultaneously with both co-located and world-wide team member distribution.
• Senior member of Agile Coach Committee for Confidential ’s Agile Center of Excellence, responsible for mentoring junior coaches and certified scrum masters, designing Agile transformation strategies, developing Agile playbook and assisting with training delivery for 18,000 employees.
• Scrum Master and Agile Coach on contract to Southwest Airlines, leading software development teams in development of Southwest.com booking and value-add functionality.
• Senior Project Manager on contract to Southwest Airlines, inspiring a team of 23 people in Gainesville, FL, and Dallas, TX, enhancing southwest.com and managing budget of $5.6M.
• Agile Coach developing Agile training materials and delivering training courses to all new hires and tenured resources at Gainesville Delivery Center.
• Agile Coach providing pre-sales support and Agile readiness assessment for potential new clients and new initiatives with existing clients.

Confidential

Program/Project Manager, Senior Business Analyst

Responsibilities:

• Spearheaded adoption of Agile software development framework in Technology Division and successfully completed first two projects using Scrum.
• Served as Agile Coach to other teams transitioning from Waterfall to Agile software development methods.
• Project Manager on up to 6 concurrent projects (minimum of 3 at one time), consistently delivering quality on time and within budget; successfully delivered 4 Agile projects, 3 Iterative projects and 7 Waterfall projects .
• Managed 110 offshore and 12 onshore resources providing design, development and quality assurance to supplement onshore resource productivity; managed annual budget of $6M.
• Managed third party vendors to ensure quality deliverables, consistent communications and adherence to budget.

Confidential, Atlanta, GA

Program Manager

Responsibilities:

• Adeptly guided Sharepoint implementation and workflow process customization for major and minor league professional baseball teams.
• Excelled as Business Analyst to solicit requirements for and design workflows to streamline back-office operations.
• Designed new application to manage Lost & Found services for Atlanta’s Turner Field, including web portal for fan self-service.

Confidential, Kennesaw, GA

Director of IT

Responsibilities:

• Originally brought in to manage a web site redesign, asked to assume responsibilities as Director of Information Technology after three weeks onsite.
• Stabilized chaotic Technology Department processes by implementing best practices for software development and maintenance.
• Dramatically improved employee morale by developing and implementing processes for operational support of web site, email, customer service management application, automated voice response and desktop applications.
• Guided upgrades of configuration management application (home grown transitioned to SMS), database management system (SQL Server 2000 to 2005), email (Lotus Notes to Microsoft Exchange).
• Managed data center relocation to another co-location vendor with no down-time and saved the company $288,000 in the first year.

Confidential, Atlanta, GA

Director of Social Networking

Responsibilities:

• Developed nascar.com social networking site from concept to actualization by eliciting requirements, developing strategy, establishing monetization projections, developing business case, designing, selecting vendor and guiding implementation.
• Established policies and procedures for content acceptance, monitoring and advertising.
• Designed and implemented the management process selected as template for future social networking site development at Confidential and Confidential .

Confidential, Atlanta, GA

Senior Business Analyst

Responsibilities:

• Doubled production, improved media clip quality and simplified integration with other broadcast channels by documenting requirements and architecting digital media ingest, editing and play-out system for Confidential Sports.
• Ensured performance compliance upon infrastructure installation by architecting and implementing pilot system, testing to discover requirements variances and liaising with vendors.
• Shortened installation-to-production transitions by 70% by developing integration matrix for dependent Confidential production systems.
• Architected integration of hardware and software from Harris/Leitch Media Servers, Vizrt Digital Automated Recording Tool and Dixon Sports Computing Logging Tools.

Confidential, Bristol, CT

Sr. Project Manager & Lead Business Analyst

Responsibilities:

• Managed $9M Confidential Digital Conversion Project to convert entire broadcasting and production system to digital media.
• Provided project management and leadership of a team of requirements analysts, UI designers, broadcast engineers, developers and technical writers in establishing and meeting requirements for development of software to automate Confidential ’s broadcasting processes for the digital conversion.
• Started as requirements analyst, promoted to lead requirements analyst after 3 months, senior project manager after 1 year.
• Considered the subject matter expert for all aspects of broadcast workflow. Designed user interfaces, user manuals and training guides.
• Produced use cases, workflow diagrams and functional specifications documents.
• Provided guidance to development teams on details of system process flow and application architecture.
• Designed interfaces to Confidential legacy applications to automate data acquisition needed for media asset metadata.