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Onsite Coordinator And Application Support Manager Resume

SUMMARY

  • Around 8 years of experience in AS/400 and retail domain, with about 7 years of experience in JDA-MMS.
  • Over 7+ Years of Strong SME in Retail, Supply Chain, Merchandising, Inventory Control Systems.
  • Experience of working with big retailers and supply chains across the globe such as: Brazin (Australia), Al-Sadhan (Saudi Arabia), Shoppers Stop, Crossword, Heritage Foods, Hypercity – Gateway, GSI Commerce (US), and Cabela’s Inc.
  • Extensive knowledge on Re-engineering, Development and Maintenance projects
  • Strong understanding of Software Development Life Cycle (SDLC) and ability to work as the primary liaison between Business Users and Developers. Excellent Analytical and Problem Solving skills, Leadership and management abilities and team spirit.
  • Strong in Requirements Gathering, Designing, Consulting, Implementation and Production support.
  • Trained and Mentored people on technical and functional of different team sizes.
  • Excellent in oral & written communication, negotiation and leadership skills
  • Experience in onsite-offshore model in managing large projects involving multiple teams across globe.
  • Played a key role in implementing Franchisee business for Crossword.
  • Have good knowledge on EDI (Inventory Advice 846, PO Transmission 850, POC 860, Product Activity 852 and POA 855).

Software Skills

Database:DB2/400

Languages:RPGLE, RPGIV, RPGIII, CLP, CLLE, SQL

Application Servers:AS400

Operating System:OS/400, Windows 95/98/NT/2000/XP,

Change Management Tool:Aldon

Tools:Hawkeye, SEU, PDM, DFU, SDA, RLU, Serena, Altiris, Quality Center, Robot

PROFESSIONAL EXPERIENCE

Confidential, USA (Aug 2010 – Till Date)

Confidential is a well known retail chain in the US which specializes in outdoor recreation brands. The offshore team at Ciber has the responsibility to maintain their system. All enhancements and development activities are taken care by the offshore team in India. Also off late, Confidential have started giving HD tickets (support work) to Offshore as well in which production tickets are raised by the customers and then source fixes are provided back to them after Unit and SIT testing.
The Offshore team is responsible for carrying out all development work assigned and unit testing. Once the codes have been unit tested they are passed for Integration testing which is also conducted at Offshore. Once all these activities are completed they get passed to the Onsite team (onsite co-ordinators) who then assist the customers in UAT activities.

Primary Role: Onsite Coordinator and Application Support Manager

Roles and Responsibilities:

  • Act as primary contact for the business and IT in the Merchandising Area.
  • Act as the main point of contact between Cabela’s Subject Matter Experts (SME’s) and the technical team;
    • Perform Design review
    • Review initial estimates
    • Revalidate estimates and works with Cabela’s SME/Designer to secure approval on modified estimates
    • Work with Cablea’s SME in re-estimating Estimates To Complete (ETC) based on details in High Level Design
  • Act as primary point of contact for the development team in Technical, functional and business rule questions/issues.
  • Accept or reject Cabela’s and Distributed Delivery Deliverables based on pre-defined guidelines.
  • Responsible, working with Cabela’s for defining and developing a manually accepted Detail Design and work packet Template.
  • Responsible for developing work packet contents.
  • Responsible for the decomposition and development/generation of work packets with sufficient details needed for assignment to Global Solution Center (GSC) India resources based on high level design provided by Cabela’s.
  • Facilitate knowledge and deliverable transfer between CIBER teams and Cabela’s.
  • Perform QA testing of completed modules prior to delivering to Cabela’s
  • Perform/facilitate code reviews.
  • Notify Cabela’s of any database changes.
  • Create Serena ticket and migration checklist for migration requests.
  • Work with Cabela’s SME/Designer to secure approvals for detail design. Cabela’s IT/UAT testing.
  • Develop Detail Design
  • Coordinate deliverable acceptance process.
  • Coordinate work schedules, assignments and communications (including status and issue reporting) with customer designated Project Manager.

Environment:

  • Operating System : OS/400
  • Languages : ILE RPG, ILE CL
  • Database : DB2/400
  • Tools : SEU, PDM, DFU, SDA, RLU, ALDON
  • Duration : (ongoing)
  • Team Size : 10

Confidential (March 2009 – Aug 2010)

Primary Role: Lead Consultant (Project Lead)

Responsibilities:

  • Leading team of 10 resources for OA and Help desk tickets.
  • Mentored team members with Cabela’s working environment and any challenges that they face.
  • Working on OAs (Opportunity Assessment) and Helpdesk Tickets.
  • Enhancement, development and maintenance on JDA-MMS (Merchandising Management system).
  • High level design and developing the technical specifications for the modifications and customizations.
  • Analysis, coding and review of maintenance/change requests raised by the users.
  • Review of the development done by developer and testing opposite to the design/requirements.
  • Test plan and test case preparation for maintenance/change requests

Confidential (Jan 2006 – Mar 2009)

GSI Commerce: (July 2008 – March 2009)
Client Profile:

Description:
GSI Commerce provides e-Commerce and multichannel fulfillment solutions. They provide integrated Business Management & Strategy, E-Commerce Technology, Customer Care & Fulfillment, Agency Services, and International Solutions to grow our partners’ businesses in retail categories including: apparel, accessories & footwear; consumer electronics; home furnishings; appliances & tools; sporting goods & apparel; cosmetics & fragrances; personal care; music & video; jewelry; toys & video games; baby products; specialty foods; and pet supplies. They own warehouses to fulfill the orders either directly through them or through fulfilling the orders through vendor direct channel. They maintain web-stores and have an internal robust Order management, warehouse management, catalog management and logistics system.

Primary Roles: Developer/ QA
Roles and Responsibilities:

  • High level design and developing the technical specifications for some of the modifications and customizations.
  • Analysis, coding and review of maintenance/change requests raised by the users.
  • Test plan and test case preparation for maintenance/change requests
  • Fixing of program bugs.
  • Have been involved in requirement gathering from the client and prepare a schedule plans to implement the project.

Environment:

  • Operating System : OS/400
  • Languages : ILE RPG, ILE CL
  • Database : DB2/400, Top Speed Database (Win/DSS)
  • Tools : SEU, PDM, DFU, SDA, RLU
  • Duration : 9 months

Confidential: (May 2006 – June 2008)

Description: Confidential is a product for Retail solutions and Win/DSS is an application which is installed at the retail stores which acts like a graphical user interface to handle various store activities, built by JDA Software, USA. Retail Project used by various clients likePyramid Retail, Brazin, Globus, Heritage Foods Ltd., Al-Sadhan, Shoppers Stop, Crossword etc.having their own Retail showrooms. The work involved is that of customization, coding new programs in RPGLE and CLLE. Reports were generated using RLU. Some new screens were also developed. Also, HCL is responsible for designing, developing and implementing the customizations for the retailer to cater for their business processes. The product has been customized to align the business processes like Consignment, PO Management and PO Receiving, Warehousing and Inventory Management.
Objective of the project ranges from Customization, implementation and providing support to Different Clients of India and abroad as per Customer requirements. Working as the Customization include introduction of new processes for clients, development and implementation of Interfaces between two systems, SODA customizations, Automated PO creation, Catalogue handling, AR interface, creation of RTV from transfers or Receiver, creation of PO and Price event from Excel, Extended Purchase Order receiving, Tax information of the Vendor, development of new consignment module, modification of Promotion Prompt Message, modification in various reports to include Tax information.

Primary Roles: Lead/Sr. Developer/Developer
Roles and Responsibilities:

  • Was leading a team of 4 for financial interface for Shoppers Stop, one of the biggest retail chains in India.
  • Was leading a team of 6 for Financial Interface requirement of a Heritage Foods India Ltd.
  • Implementation and post “Go-Live” support.
  • Have been at customer site (Crossword, a bookstore chain) for developing their “Franchisee Go-Live”, support and training for 8 months.
  • Have been involved in developments like Month End Schedule and Franchisee Reports.
  • Lead a team of 4 to develop Reconciliation Reports and Financial Interface.
  • High level design and developing the technical specifications for some of the modifications and customizations.
  • Analysis, coding and review of maintenance/change requests raised by the users.
  • Test plan and test case preparation for maintenance/change requests
  • Have been involved in requirement gathering from the client and prepare a schedule plans to implement the project.
  • Have been involved in interviewing candidates for hiring.
  • Identifying, preparing and implementing the training requirement.
  • Have been involved in training the end users.
  • Have been involved in estimation and resource allocation.
  • Preparing “Best Practices” documents.

Environment:

  • Operating System : OS/400
  • Languages : ILE RPG, ILE CL
  • Database : DB2/400, Top Speed Database (Win/DSS)
  • Tools : SEU, PDM, DFU, SDA, RLU
  • Duration : 2 years 1 month.

Confidential: (JAN 2006 – May 2006)
Client Profile: Confidential is a subsidiary of Citigroup Inc., the largest financial services company in the world. HCL Technologies has been working with Confidential since August 1997. It is one of the largest ODC (Offshore Development Center) with HCL Technologies. CitiFinancial Auto is one of the giant sub-prime lenders for automobile loans.

Description: Confidential offshore team provided development, enhancement and sustaining services to CitiFinancial Auto. As part of these services the offshore team was required to analyze the work request, estimate, develop and perform Unit/Integration testing. The offshore development team was further organized into development groups supporting Loan Originations, Loan Servicing and sustenance services. The Originations business group dealt with those set of activities spanning Application Entry to Approval and Funding. The Loan Servicing business group serviced the loan from the stage of approval to the closure of the loan. The Sustenance team provided production support and development support for small projects.
As an Associate Software Engineer, I was involved in successful implementation of various enhancement projects, fixes as well as maintained the critical requirement for high system availability.

Roles and Responsibilities:

  • Requirements Analysis.
  • Design and Development.
  • Impact Analysis.

Environment:

  • Operating System : OS/400
  • Languages : ILE RPG/400 , ILE CL/400
  • Database : DB2/400
  • Tools : SEU, PDM, DFU, SDA, RLU, Robot, Data-Mirror, Implementer.
  • Duration : 4 months
  • Team Size : 3

Confidential (Jan 2005– Jan 2006)

Project Description:
Develop an Employee Management system having modules like Payroll generation and CRMS related.

Responsibilities:

  • Analysis and coding.
  • Test plan and test case preparation.

Trainings

  • CMMi
  • WinDSS

Certifications

  • IBM RPG ILE iServer Certified Professional
  • Foundation Level Computer Course (Business Assistant Programmer)

Educational Details

  • M.Sc. Information and Computer Technologies,

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