SUMMARY:

• Overall 15+ years of experience in IT industry.
• Managed programs/projects related to various business areas such as Claims Operations, Provider Relations, Medical Management, Government Programs, Vendor Management, Sales and Marketing, Customer service & Pharmacy with a budget range of $700,000 to $27 Million.
• Extensive knowledge of Software Development Life Cycle (SDLC) methodologies such as Agile Scrum & Waterfall and understanding of various phases such as requirements, analysis, design, development and testing.
• Exceptional ability to analyze and translate project status information to stakeholders at all levels.
• Strong experience in creating project plans, project budgets, tracking project milestones and resource allocation for senior management reporting.
• Experience in organizing and facilitating project status meetings and resolving issues and disputes on timely basis.
• Proven experience collaborating with senior management to conduct Change Management and project related strategic planning in order to support corporate Goals.
• Experience in performing feasibility analysis, risk analysis, gap analysis, impact analysis and quantitative analysis.
• Experience in providing project management support to the off shore team (developers, testers) for a successful and timely implementation of the project.
• Proficient in actively monitoring Risk, Issues and Dependency Logs and acted as liaison to ensue mitigation efforts were successful within and across work - streams.
• Extensive experience Managing and Overseeing overall QA and UAT Testing effort along with Defect management process
• Effective and Independent leader with ability to accomplish goals under limited supervision
• Ability to manger multiple projects simultaneously.
• Confidential Domain Knowledge including HIPAA - Privacy/Security/Transaction Code Sets, Payer, Provider, Pharmacy Benefit Management and eRx applications.
• Successful management and hands-on skills in managing Payer Industry specific projects. Utilizes all available resources to formulate alternatives and implement successful business and technology solutions efficiently change business problems into opportunities.

TECHNICAL SKILLS:

Tools: MS Office Suite (Word, Excel, PowerPoint, Visio, Outlook), Microsoft Project plan, CA clarity, workbench, SharePoint, TFS, ALM, EDIFECS-EDI testing tools, Salesforce.

PMLC: Waterfall, Agile Scrum, Hybrid

Basic of programming language: C, C++, XML, SQL

PROFESSIONAL EXPERIENCE:

Confidential

Sr Project Manager/Program Manager

Responsibilities:

• Provide project management support for the aforementioned tracks utilizing the Agile SCRUM/Hybrid methodology including final implementation and warranty.
• Create and maintain appropriate project artifacts as required by the Confidential.
• Manage project per the Confidential Project Management Life Cycle processes which includes initiation, planning, implementation/execution, monitoring and control and closing.
• Coordinate with external and internal teams (partners) for the implementation of the scope
• Ensure that three key project constraints are met (scope, schedule and budget) while maintaining quality
• Effectively manage scope, schedule and budget by following the established Confidential change management process
• Ensure that all of the success and acceptance criteria identified for the projects are met which includes timeliness, quality, budget, system performance and process compliance
• Ensure that all risks and issues are properly monitored, resolved and/or mitigated.
• Conduct status meetings for the project and actively participate in the Confidential weekly and monthly status meetings.
• Provide weekly, monthly and ad-hoc status reports as requested by Confidential or the Business Owner of the project.
• Work closely with Business Leads assigned to the project for the planning, execution and issue resolution.

Confidential

Sr Project Manager/Program Manager

Responsibilities:

• Work with the Product Owner on the PB prioritization and Release Planning
• Work with Product Owner to calculate the Velocity and Stories that can implemented in a sprint.
• Facilitate the Sprint Planning meeting
• Facilitate Sprint Back log
• Daily Stand Up meetings and Resolve Impediments/Road blocks
• Scrum of Scrum
• Update the Daily burn down chart and manage Communications to the Team and Stakeholders
• Review the Activity Diagram, UI prototype
• Review Data Analysis, Data Requirement for the Reporting and Analytical project
• Review SRS document with Development team
• Review the Design and Solution approach
• Review test cases and scenarios
• Facilitate Sprint Review
• Facilitate, Manage the Sprint Retrospective Review meetings document the Lesson Learned and implement in the next sprint
• Coordinate the Business Sign off
• Provide the Release and Go Live Support
• Coach team on agile methodology
• Expertise in TDD and BDD development methodology
• Review and ensure design meets the requirements/business needs. Obtain agreement and commitment from IT stakeholders to meet the project time line under the budget and meet the quality requirements
• Project budgeting & scheduling, scoping & controlling, resource planning, create procurement documents.
• Extensive knowledge and expertise MS Office Suite MS Project, Word, Excel, PowerPoint, Visio, Outlook, SharePoint, Rational Tools, HP-ALM, CA clarity, workbench.
• Schedule and facilitate project status meetings and resolve issues and disputes on timely basis.
• Manage and facilitate the Stage Gate Reviews at each stage of the projects with the PMO /Release management teams
• Perform Earned value management to control cost and schedule
• Perform quality audits, integrate change control, quality control, and risk assessment.
• Collaborate with senior management to conduct Change Management and project related strategic planning in order to support corporate goals.
• Provide project management support to off shore team (developers, testers) for a successful and timely implementation of the project.
• Actively monitor Risk, Issues and Dependency Logs and acted as liaison to ensue mitigation efforts were successful within and across work-streams.
• Extensive experience Managing and Overseeing overall QA and UAT Testing effort along with Defect management process.
• Effective and Independent leader with ability to accomplish goals under limited supervision.

Confidential

Project Manager

Responsibilities:

• Develop Project plan, enhancements and future releases.
• Awareness of potential future features which will help establish the foundation for the product roadmap.
• Prioritize customer reported issues and tag it to appropriate service pack/hot fix.
• Change Request management and Issue management, Implementing process documents.
• Identifying key milestones for solution management.
• Maintain project liaison role between Business Operations and project team, and identify any operational impacts to the project.
• Identify, document and communicate business issues related to the project that present themselves during Business Requirements gathering to the project team.
• Act as the ‘point of escalation’ to IT/QA/BA for issues or concerns.
• Perform Risk Assessment and identify Business Impacts.
• Jointly develop risk mitigation strategies and contingency plans with business partners.
• Validate and obtain needed business decisions and resolve issues.
• Work with business partners to identify operational processes and changes needed as a result of the project.
• Provide on-going project support during Warranty Period, Identify & resolve production issues.
• Coordinate project support transition/hand-off into normal production support mode, post-warranty.

Confidential

Sr Business Analyst

Responsibilities:

• Analyzed 270/271 implementation guides to elicit requirements.
• Performed elicitation, analysis, documentation & validation.
• Worked with process owners, decision makers and other key end users to define solution objectives, process impacts to produce quality Solution Requirements documentation within the defined schedule.
• Prepared and delivered system requirement documentation that address functional requirements, issues, alternatives and recommendations associated with the development of existing or new core business application.
• Meet with process owners, decision-makers and other key end-users to define business objectives, process implications and application (system).