SUMMARY:

• A skilled and experienced IT Projects Manager/ Delivery Manager/ Business Analyst for Systems Delivery, IT Asset Manager and information technology consultant.
• Managing Staff, Technologies, Following processes, ITIL/SDLC Documentations, SLA determinations, Disaster Recovery, Risk and Security Management, Efficient working relationships with LOB, Stakeholders, Operations team and Customers.
• Extensive experience working with LOB requirements, MS Windows system Administration, VDI, and Microsoft Office Suite All versions.
• Worked in a diverse, technical environment and coordinated team efforts diligently following ITIL Methodologies using Configuration management, ITSM and ITAM for Site relocations, Data Center Moves, Upgrades and Migrations, Network Bandwidth upgrades and EOL HW upgrades.
• Excellent communicator, problem solver, and organizer with proven ability to effect positive results in a multi - tasking environment and skills in reporting, planning, and financial analysis in a corporate environment with excellent ability to present complicated data in clear terms
• Extensive experience in Customer and Vendor Management, Account Management, Recruitment, and HRM Processes.

TECHNICAL SKILLS:

Skills: Waterfall/Agile methodologies, Systems Administration, Active Directory, Exchange, SCCM Reports, SDLC, Secure WIFI, VDI Citrix, hardware and software troubleshooting, MS Office upgrades, Server installation, server disaster recovery, tier 2 and 3 server support, remote management, infrastructure support for production, development and sales teams, end user/help desk support

O/S: Windows 7 Enterprise/Pro, Med-V, Vista,, XP, 2000 etc., Windows Server 2012, 2008 and 2003 Upgrades, Microsoft Terminal Server, Citrix Presentation Server, NetWare, Linux, SMS

Apps: Expert level in Office 2013-97, Office 365, MS Project, MS Visio, Power Point, MS Excel Lookups, Pivots etcApp-V and Wise installs via SCCM, SharePoint, Clarity, JIRA, TFS, Unicenter Ticketing System, Sales Force CRM

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City

Work Stream Lead/Project Manager

Responsibilities:

• Align SAM with SCP and reduce risk exposure by addressing high-risk regulatory, audit, and self-identified issues.
• Develop and formalize SAM Policies, Procedures, and Governance for managing and optimizing the purchase, deployment, maintenance and utilization of software applications within Confidential
• Reduce software and support costs by negotiating volume contract agreements and eliminating or reallocating underutilized software licenses
• Develop compliance reports to gain a clear picture of software utilization and compliance
• Planning and managing daily project schedule, handle issues, run daily standups and updates
• Stakeholder/Team meetings with Status updates and negotiations
• Managing technical & functional staff, Technical resolutions and vendor management
• Scheduling activities and reporting
• Alignment of SAM other ITAM streams (Patch, PIKE, CONFIG)
• Coordinate development, testing and training etc.

Confidential, Jersey City, NJ

Sr. Project Manager/ Product Owner

Responsibilities:

• Owned 2 EB products and managed vendors from product initiation to delivery. Other Product owner requirements gathering and UX analysis, creating User stories and creating BRD’s,
• LOB requirements are met by IT and coordinating development, UAT and Production release.
• Production support for LOB, Brokers/Advisors on daily activities and resolve high end client issues. Troubleshoot defects, track, resolve and bring them to close.
• Followed Agile Methodology creating Project Plans based on release schedules in coordination with IT and LOB, running daily agile standups coordinating and reporting timelines and resource management.
• Involved with Identity access management (IAM) criteria’s are met and worked with Security and Compliance departments for approvals.
• Running weekly Product owner meetings with status updates, discuss defects, issues and new requirements. Do follow ups, track progress and escalate issues as per need.
• Produce regular status reports and confirm release notes. Create dashboards for each release to update Stakeholders.

Confidential, Raritan, NJ

Sr. Project Manager/Business Analyst

Responsibilities:

• Coordinated with site SDM/SDL/SME’s to analyze WAN bandwidth for upgrades and to schedule dates to relocate Servers to EDC from local sites for consolidation. Coordinated with HP/Verizon to deliver and Install upgraded Servers, Switches, Riverbeds and Routers. Deployment of WAN & LAN equipment to accommodate Riverbed & storage devices
• Replace EOL WAN, LAN and Wireless Equipment.
• Coordinated with site SDM/SDL/SME’s based on scope for deployment of GFS (Global File System) or OFS (Office File Storage - Cloud) solution based on scope of GFS-C, GFS-R or OFS.
• Migration of data from legacy to new storage solution as well as Migration of Print Services from legacy to next generation print server
• Decommission of legacy hardware based on hold time defined and track progress.
• Coordinated with site SDM/SDL/SME’s got deployment of Windows 2008 NetBackup solution including Data migrations and user access confirmations. Managed user testing for access confirmations and SDL sign-offs on completion.
• Decommission of NetBackup components including SMS servers with ties to old NetBackup servers tracking and monitoring hold period till completion.
• Migrate SMA functionality to a centralized monitoring solution and decommission remote devices
• Managing Project schedules, Deployment Schedules, HW Ordering, Network Cabling, Port Activations, Server Builds, Migrations and decommissioning old Hardware.
• Maintaining SLA terms and conditions.
• User testing, Customer Satisfaction signoffs.
• Troubleshooting Active directory user issues, Group permissions etc.
• Worked with Cybersecurity team throughout the project confirm compliance requirements are met.

Confidential, Raritan NJ

Sr. Project Manager/Business Analyst

Responsibilities:

• Overall program planning and risk management
• Requirement gathering, documentations and prioritizations.
• Day-to-day program tracking of implementations and schedule coordination with multiple organizations
• Program status reporting and financial management
• Technical Management and coordination of VM Installs.
• HP DC install management and migrations coordination.

Confidential, NYC, NY

Sr. Project Manager

Responsibilities:

• Coordinating weekly PMO meetings, updates on critical application developments, coordinating and communications with product owners, work with vendors with non-compatible applications remediation.
• Managing migration schedules, Integration testing plans of a variety of Business Applications and providing communications support to project management teams during deployments of applications and PCs in a large network environment
• Use ITAM to Manage, Track and reassigning hardware, presenting supporting documentation to upper management or board members. Software license tracking, redistribution of licenses etc.
• Asset management of pilots and testing inventory. Asset tracking of ordered hardware and peripherals. Vendor management for assets and deliveries etc.
• Win 7 desktops, VDI deployments Combined with Cisco IP Phones upgrades and configurations, scheduling via Dashworks, asset tracking via AIMS, Deployment coordination with floor techs, reporting to upper management weekly.

Confidential, Jersey City, NJ

Project Manager

Responsibilities:

• Liaison between PMO, LOB’s, technical and engineering teams and Project Sponsors. Project accountability, accuracy and transparency.
• Project scheduling for vast rollouts, user coordination, communication, preparations and group scheduling. Also was in charge of Managing technical staff and vendor staff for rollouts.
• Migrated Confidential Disaster Recovery site at Confidential from start to finish with 0 down time.
• Extensive use of SCCM reporting’s, Direct technical coordination with Confidential TECH SERVICES, the technical infrastructure team of Confidential Equitable for Machine builds, Application pushes, Applications sequencing, dependencies etc.
• Worked hand in hand with Application packaging team and QA. UAT and Production coordination for application releases, Remediation and troubleshooting.
• Asset management of inventory. Asset tracking of ordered hardware and peripherals. Software license tracking, redistribution of licenses. Vendor management for assets and deliveries etc.
• Managed daily check point meeting with technical team to track the migration activities. Daily review migration schedule and report on migration progress
• Responsible for ensuring post migration support including responding to user queries on issues, troubleshooting with technical team and tracking closure
• Maintained and updated consolidated weekly management reports such as:
• Project Status Reports,
• Deployment Status Reports
• Project Action Items Reports
• Managing Issue List

Confidential

Consultant.

Responsibilities:

• Successfully lead various projects and initiatives including Datacenter migrations/Office moves and Relocations,
• Application efficiency and virtualization, major application upgrades and IT integrations, transitions of Business mergers and acquisitions.
• Years of experience covering Desktop support, software deployment and rollouts of Windows XP/2000 operating system