SUMMARY:

• 20 years of experience in Technology in business, technical and management roles
• 13 years of End to End experience as a Program Manager, Project Manager and Product Owner delivering Innovative Product & Service solutions in Web/Mobile Confidential, Telecom, Digital Media & Online Advertising spaces
• Mobile App Publisher, Web Site Publisher, Digital Media content provider and implementer of Online Advertising / Monetization Strategy and Best Practices
• Trained and Experienced in managing projects following the Software Development Life Cycle (SDLC), utilizing Agile/Scrum and Project Management Professional (PMP) methodologies, and Project Management Body of Knowledge (PMBOK) terminology, procedures and techniques
• Experience managing multiple projects concurrently, ranging from small to large - scale in varying stages of the project life cycle
• Managed highly visible and strategic web and client application products and projects, involving cross-team and vendor / partner resources with activities spanning multiple global locations
• Experience creating and interpreting business requirements, product and marketing requirements and detailed functional specifications.
• Daily use of communication and presentation skills that bridge technical and business processes
• Successful in defining and improving user experience and business processes, acting as a customer advocate
• Involved in expanding project management team and improving its processes and effectiveness within the organization.

TECHNICAL SKILLS:

MS Project, SharePoint, Excel, Word, Visio, PowerPoint, Visual Studios, TFS, Pivot Table, Power BI, Open Web Analytics (OWA), Cognos, MS Dynamics CRM, MS Ad Expert, Unity (VR App Development), Eclipse (Mobile App Development), Google Analytics, AdSense, AdWords, SaaS, Adobe Photoshop/Publisher, Rational Tools, HTML, JavaScript, ASP, VBScript, PHP, XML/XSL, PL / SQL, MySQL, SQLite, COBOL, CICS, Oracle DB, MS Access, and more.

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue

Manager

Responsibilities:

• Work with larger product management team and stakeholders to align on vision, product strategy and product portfolio & roadmap
• Manage project and feature intake and prioritization across teams; ensure products and features align with overall product strategy and roadmap
• Product Management lead in sprint planning
• Ensure product management processes are optimized for quality and efficient delivery; continuously identify and make process and workflow improvements
• Oversee KPIs and monitoring for digital experiences
• Drive status and reporting

Confidential, Redmond

Senior Program Manager

Responsibilities:

• Driving on behalf of Stakeholders and External Partners, initiative to define and improve the publisher experience for the Top and Managed Partners throughout the App and Game development lifecycle
• As a Customer and Publisher Advocate, analyzed, redefined and created the App Developer Lifecycle experience and story, and identified needs and opportunities for improvements
• Developed Strategy, Priorities and Roadmap for White Glove Initiative and Publisher / Developer Experience Playbook.
• Owned the End-to-End driving of Product/Feature enhancements. Partnered with cross functional teams, translating priorities into actionable items, communicating requirements, and driving/tracking HLAs and schedule through design, development, UAT and implementation of the solution. Coordinated readiness, post launch support activities, communications and reporting/analytics.
• Established relationships with stakeholders and key business partners in order to align on goals and priorities, define an achievable future service model, and establish a scalable & sustainable business framework for an improved content publishing customer experience
• Provided value added, hands on service to top publishers by resolving issues/blockers with app publishing, installs, usability, store search visibility, advertising and in-app purchases (IAP)

Senior Program Manager

Confidential

Responsibilities:

• Driving on behalf of MS GPG PMO the Event Planning Optimization initiative, partnering with Procurement, SMSG Event Planning and Finance to identify opportunities for cost savings, develop work plan and roadmap to implement opportunities, and create the Event Optimization Playbook as a blue print for future Confidential events. Owned creation of the Project Charter, rhythm of communication and engagements with business partners and stakeholders, planning for streamlined event supplier data views and budget / PO analysis, prioritization and stack ranking, program status tracking, project work plan and future scope backlog.
• Consulted on multiple initiatives providing program/project structural support and training, including SharePoint site creation, authoring of charter and approach documentation, project plan, communication plan, issue management and mitigation plan, requirements and backlog.

Confidential, Bothell

Consultant B2B / Confidential

Responsibilities:

• Drove business initiatives on behalf of Premier Online Store for the launch of User Experience driven enhancements and new mobile products and features. Owned defining the digital experience for mobile / telecom users through collaboration with business partners and stakeholders, providing requirements and steering solutions, with ongoing responsibilities as customer advocate, risk analysis, change management, quality control and the end-to-end process through Go-To-Market Launch.
• Managed initiatives for Iconic (iPhone launch) enhancements, Recommendation Tool and NDA projects with global scope for both corporate and individual responsible users for mobile, media and telecommunications products and services. Recommended improvements to the traditional, express, mobile cloud buy flows for order processing of mobility products and services
• Collaborated with business and technical partners, and led JAD sessions to define optimal solution approach and to identify and mitigate risks. Communicated User Experience and product quality expectations through ongoing engagement with IT, IA/UX Design, Creative/Content and Marketing teams.

Confidential, Bellevue/Redmond

Senior Program Manager / Project Manager / Lead Analyst

Responsibilities:

• Drove initiatives for new customer facing products and feature enhancements, including Confidential and Confidential Scheduler Tool products to support Marketing strategies with advertising customers. Led stakeholder engagements, defined solutions and product roadmap, and owned the communication, change management and end-to-end process through Go-To-Market Launch.
• Managed initiative to expand Integration of Ad CRM application with the Ad Expert and Bing Ads / Ad Center advertising platforms to support critical business processes, including global Pricing Enforcement and Approval workflow functionality.
• Ad CRM Integration project to update tool functionality (MS Dynamics CRM) in order to on-board the Display and Search Advertising sales/service teams, and Technology service teams formerly using SalesForce.com
• Initial feature launch of CRM Application and Windows Live gadget tools to support the MS Service Teams.
• Managed Project Planning Activities and Deliverables - created Project Charters, Project Plans, Release Roadmaps and Communication Plans. Provided project status reporting to stakeholders, and directed user acceptance testing and release plan activities.
• Drove business analysis efforts and defined workflow requirements by engaging with business stakeholders and SMEs, including development of Use Case Scenarios and Storyboards. Provided detailed level business (BRD), product (PRD) and marketing requirements documentation (MRD) to cross functional teams including system documentation, use cases, user acceptance tests and user manuals.
• Tracked and Controlled project scope and deliverables by coordinating Business and Development dependencies with Engineering PM counter-part to deliver solutions that meet stakeholders’ priorities within budget and time constraints. Work with stakeholders and Project Team to prioritize backlog items for each sprint, and ongoing change management.
• Responsible for project planning activities and communications, requiring vendor management and cross-team collaboration with resources and users across global locations (US, Canada, EMEA, LATAM, India).
• Other Project Responsibilities - user experience and user interface design, document management, meeting scheduling, meeting minutes, task follow up, track project issues/risks, and communicate project status. Accountable for management of the project's scope, quality, duration, communications, and risk.

Confidential, Seattle, WA

Senior Project Manager

Responsibilities:

• Assisted in building out the project management team, and creating a Unified Project Lifecycle to guide project management across the company’s international offices, used as the framework to establish the Program Management Office (PMO).
• Managed global projects that required coordination of resources in the U.S., Canada, and Israel. Routinely used video conferencing, conference calls, instant messaging, Share Point and other means to assist in international communications.
• Managed the delivery and interpretation of business requirements and functional specifications, allocated and managed resources, extracted work break down structure, created project schedule, tasks and milestones, and facilitated release plan activities.
• Created communication plan to report project status, tasks, risks and issues.

Confidential, Seattle, WA

Web Group Manager

Responsibilities:

• As the Product owner, set the strategic direction and roadmap for Airborne's web shipping applications, in alignment with the Company objectives.
• Responsible for Budget Planning and Resource Allocation for group’s project and support needs.
• Analyzed and provided solution recommendations to business problems as they relate to application functionality and stakeholder priorities.
• Managed Development Team, including administrative duties such as staff meetings, support task allocation, on-call scheduling and labor tracking.
• Responsible for 24x7 support of complex customer-facing web shipping system, and enforcement of system's Service Level Agreement. Confidential /Airborne's total annual shipment revenues exceeded $4 billion, and 10% of the shipments were tendered through the Airborne Exchange online system.
• Coordinated Development projects derived from Requests For Service from business user groups, system impacts from other IT projects/modifications, and internal enhancements and patches.
• Planned for the future growth and needs of the Airborne Exchange system. Use of this system grew Confidential 8% per month, requiring ongoing monitoring and long-term preparation for capacity and performance requirements.

Confidential

Program/Project Manager

Responsibilities:

• Played a key role managing the integration of the company’s web shipping applications as part of the Confidential - Confidential merger. Controlled scope, creatively adjusted resources, and mitigated risk within a time intensive environment. Coordinated project plan with outsourced InfoSys team, involving efforts both onsite and offshore in India.
• Managed development of the Airborne Exchange web shipping products, consisting of multiple major and minor releases. Delivered projects on schedule, on budget, and on Confidential with business requirements to coincide with other internal project releases.
• Received Award of Excellence for successful management and implementation of a major release. Managed the planning, scheduling, and controlling of a 7,000 hour strategic project through the project life cycle, ahead of schedule and within cost and quality specifications.
• Responsible for the Project Definition Document, Requirements Analysis, Functional Specifications and the supporting Use Cases and Business Rules.
• Responsible for functional and technical specifications, user interface specifications, design reviews, project schedule, milestones and resources, scope, bug triage, change and release management.
• Responsible for the Implementation Strategy and communication of efforts and tasks across multiple IT development and support teams. Also, coordinate rollout schedule with business groups involving business user testing, sales and marketing notifications, and customer service training and support.

Software Developer / Business Analyst

Confidential

Responsibilities:

• Projects involved Customer Use Case and Business Rule analysis, which resulted in the design and development of the Airborne Exchange shipping and customer administration web products.
• Managed tasks to develop, enhance, and maintain Airborne’s business information systems, in direct support of the Marketing, Pricing, and International Finance departments. Project lead roles involved Internal and External Designs, ROI and Payback Schedules.
• Lead UI Developer of International Systems Intranet Site. Hands on involvement in design, development, and implementation of site, as well as ongoing support.
• Technologies used: HTML, JavaScript, DHTML, ASP, XML/XSL, Oracle Database, PL / SQL, Unix, COBOL, CICS, and DL/I.

Confidential, Pullman, WA

Business Consultant

Responsibilities:

• Developed a Business Plan for a Confidential company. This involved a situational analysis, identifying current and potential problems, developing alternative solutions, and presenting a final recommendation.
• Worked as part of a team to develop a Marketing Plan for a local newspaper including situational analysis, market potential, and forecasting. Assisted in outlining marketing objectives and strategies, and creating a Marketing Program.
• Consulted a local bakery, which involved developing a Marketing Plan, and writing a Policy and Procedures and Employee Manual.

Confidential, Boise, ID

Area Manager / Customer Service Manager

Responsibilities:

• Managed up to 50 employees involving training, scheduling, and coordinating Front End operations including Check Lanes, Service Desk, Cash Office, and Customer Service programs.
• Responsible for account of daily overages/shortages for a $24 million annual profit center.
• Total Quality Management Facilitator responsible for implementing TQM program for profit center.