SUMMARY:

• Seasoned Project Manager who leads teams and projects from conception successfully through to completion, on time and within budget.
• Strategic and analytical business leader with a technical bent who is tenacious in moving the project forward.
• Enthusiastic and positive motivator who asks the right questions, identifies issues and engages individuals toward resolution.
• Skillful liaison between departments and effective with all organizational levels.
• Practices superior communication, presentation and customer service skills.

TECHNICAL SKILLS:

• Microsoft: Excel, Word, Access, Outlook, PowerPoint, Project, Publisher, Visio
• PhotoShop, PageMaker
• Crystal Reports, Lotus Notes
• Act, FileFinder, Adobe Acrobat Pro
• Quicken, QuickBooks, Peachtree
• Website design, architecture and layout
• Retek, Show Planning Tool, Performance Dashboard, ConstantContact
• BlackBoard, MyITLab, Snap

PROFESSIONAL EXPERIENCE:

Confidential, Dearborn, Michigan

Project Manager

Responsibilities:

• Responsible for high - visibility project implementing Windows 7 to 10,000 computers across 11 states.
• Manage cross-functional teams of senior leaders and multi-stakeholders.
• Drive action steps, testing and execution of issue resolutions while documenting and analyzing progress.
• Facilitate high-level meetings and liaise with all levels of the organization.
• Design, develop and streamline processes and procedures.
• Lead project team, deployment team and PC Refresh team.

Confidential, Dearborn, Michigan

Adjunct Faculty

Responsibilities:

• Highly effective instructor in Business and Computer Information Systems departments offering students a high level of expertise, support and enthusiasm through discussion, coaching and hands-on projects.
• Developed customer service and team building skills through created and innovative curriculum.
• Courses taught: Customer Service, Business Communication & Behavior, Call Center/Help Desk, Microsoft Office 2010, Word, Excel, PowerPoint, Windows 7, etc.

Confidential, New York, New York

Project Manager - Special Assistant

Responsibilities:

• Managed high-level special projects out of the Executive Office for nonprofit foundation.
• Created interactive reports for institutional donors and fundraising department.
• Spearheaded and created project strategy and implementation for new Grantmaking Fellowship program.
• Conceived candidate evaluation, retreat and selection process; ran project and all logistics.
• Liaised with Marketing/Communications and IT departments to develop project plans and digital content.
• Managed logistics and reporting for Service Learning department and conducted site development.

Confidential, New York

Senior Project Manager

Responsibilities:

• Managed projects for executive recruiting firm for Confidential and executive level placements.
• Worked as strategic partner with clients to align employee fulfillment with business objectives.
• Conducted extensive research to locate specific, qualified executive level candidates.
• Responsible for management of client/candidate database and IT department.
• Standardized office procedures, documentation and workflow, increasing efficiency and productivity.
• Created marketing campaign, resulting in of new business in one quarter.

Confidential, St. Petersburg, Florida

Manager of New Business Systems / Applications

Responsibilities:

• Project Manager responsible for developing and implementing proprietary computer and business applications for retail television network increasing annual revenues by $67 million in the first year.
• Liaison between the business team and the technical development team managing 48 people.
• Determined business needs for new applications, gathered requirements, created project plan, developed business strategy and implementation processes.
• Communicated with all levels of the business including executives detailing the function, progress and status of new applications.
• Performed application and user acceptance tests during development.
• Authored documentation and training materials, and led training sessions for hundreds of employees.
• Presented the impact of the new applications to the corporation’s Executive Committee.

Confidential, Glendale, California

Worldwide Project Manager

Responsibilities:

• Responsible for the worldwide full lifecycle development and implementation.
• Worldwide project manager responsible for leading eight regional business groups around the world.
• Created methodologies for assessing business risks based on operating income impact; and developed and implemented plans to mitigate those risks.
• Designed contingency planning structure and documentation of contingency plans.
• Worked effectively with varied levels and departments within the organization.
• Created strategies which were adopted by The Confidential Companies worldwide.
• Successfully moved project owned by IT into Finance ownership.

Confidential, North Hills, California

Director of Digital Marketing & Business Development

Responsibilities:

• Headed business development and created digital advertising division by developing marketing and sales strategies, pricing structures, barter agreements, partnerships and affiliates program.
• Developed project plan and pricing structures for internet marketing and sales after extensive research.
• Formulated and implemented new strategies and programs for added consumer value.
• Liaised with creative and technical development teams to enhance websites.
• Designed strategic marketing plans and media kit, and attracted large clients to buy advertising.
• Created budgets and exceeded financial projections by 200%.

Confidential, Costa Mesa, California

Business Development Manager

Responsibilities:

• Actualized business development and marketing strategies for start-up companies - an executive coaching/consulting firm and a marketing research firm (two separate yet linked companies).
• Grew marketing research firm from one to 15 employees and increased operations to full capacity.
• Facilitated meetings and gave presentations to executives of worldwide corporations.
• Wrote and edited product copy, marketing materials and sales presentations.
• Created, designed and implemented marketing strategies leading to launch of new products.
• Researched and defined target markets, and garnered new clients through marketing and communication.
• Managed all operations including hiring, training and staff supervision.

Confidential, Van Nuys, California

Assistant Manager

Responsibilities:

• Administered daily operations of industrial real estate firm reporting to general partners.
• Created procedures to lower operational costs and retention programs increasing tenancy rate by 20%.
• Implemented new accounting management system and created reports resulting in higher collections.
• Supervised lease negotiations, maintenance and improvements, and compiled competitive pricing quotes.
• Provided Partners with fiscal analysis and budgeting for key investment decisions.
• Managed clients, vendors and construction build-outs.
• Trained, directed and supervised on-site and office staff.