SUMMARY:

• Executive Program Manager with 20 years major business and technology initiative experience focused on financial software development and software integration.
• Confidential team management skills honed by degree in Organizational Behavior and practical experience managing team dynamics.
• Articulate, analytical and results - oriented.
• Highly competent with all PMP processes including vendor selection and management.
• Proficient in communications at all levels. Proven never to have met an unconquerable challenge
• Transformed $52,000,000 Retail Banking Program that was failing under previous leadership, recommending the best approach to executive management to correct and deliver the program. Delivered according to new cost, schedule and scope agreement.
• Built and managed a $250,000,000 Retail Banking Program Office from scratch after proving and selling the concept to technical and business management. Delivered all functionality on time within 1.3% of budget.
• Led many of financial institution's most complex programs, including several website redesigns, middle office rewrite and the acquisition and integration of over a million new high-value customers.
• Delivered international engagements with sensitivity to team and client customs, processes and expectations.
• Professional, highly skilled, trained and experienced career Program Manager
• Capable of accomplishing world-class results at today's rapid pace. My expertise is software development or integration.
• Driven to accomplishment, but considerate of all team members
• Strong Microsoft Office suite skills, including MS Project and SharePoint
• Successful collaboration with business/product management to achieve business goals
• Highly experienced in selecting best approach for programs to succeed

PROFESSIONAL EXPERIENCE:

Confidential

Consulting Program Manager, Foster City, CA

Responsibilities:

• Partner Account Management - SailPoint based software development project to manage application access for all Gilead Partner users
• Role development, training and organizational change for new internal roles of Partner Alliance Managers, Partner Sponsors, and access requestors
• Validation and functional testing
• EBS automatic provisioning and multiple access request enhancements - Internal requests for access to Oracle Electronic Business Suite were fully automated, end to end. Included validation and functional testing.
• Application access request framework that will provide for all future employee/contractor application access requests including:
• Shopping-cart-based framework development based on SailPoint to provide easy inclusion of access requests for all applications over the coming several years
• Connectivity of four key Enterprise applications to introduce the concept of online application requests to the organization
• Included upgrade to SailPoint 6.4 in order to obtain connectors that would provide adequate functionality
• Massive training of all Business administrators and world-wide service representatives to use this simple new process and software
• Enabled Gilead to stop using paper forms to request access for these four key applications.
• Project included all validation for framework and included applications, as well as functional testing.
• The above program also required regular communications of progress, status and regular instructions for 150-200 people as we prepared them to move to the new enterprise-wide system and processes.
• Fully responsible for cost, schedule, scope and customer satisfaction for upgrade to FIM 2010 (Microsoft Forefront Identity Manager). Included all functional testing and qualification.

Confidential

Consulting Project Manager, Foster City, CA

Responsibilities:

• Gathered all data from multiple organizations to prepare fiscal year operating budget for Revenue Department. Budget was completed ahead of schedule and helped to create and document processes for the next fiscal year budgeting exercise.
• Completed two Confidential Europe projects with team in England that modified billing systems to their specifications.

Confidential

Consulting Project Manager, Sunnyvale, CA

Responsibilities:

• Responsible for OIM (Oracle Identity Manager) Upgrade to v9.1.0.2 and moving user Password Management functionality from SecurePass to OIM. Project included acquisition and preparation of new test, stage and production hardware. Successfully negotiated interface testing timeframes and scope with ~25 key applications using IDM services. Full responsibility for end-to-end delivery within budget.
• Full responsibility for hardware and software upgrades for Confidential from 10G to 11G and the consolidation of multiple Confidential ’s from Confidential to Confidential .
• Project also includes OAM 10G upgrade to 11G as well as migration of system account management from an internally created system to OIM.
• Responsible for cost management, schedule and scope for the migration to SOA 11G from a combination of SOA10G and Tibco. Required management of two vendors doing development.

Confidential

Consulting Project Manager, Redwood City, CA

Responsibilities:

• Led technical, operations and marketing teams at this 25-person start-up to deliver SugarCRM and connectivity to Confidential .com in order to begin marketing campaign targeted to small and mid-sized businesses with fleets.
• Confidential does fuel hedging in order to stabilize business fuel costs.

Confidential

Consulting Program Manager, Foster City, CA

Responsibilities:

• Assembled subject matter expert teams to build requirements and enabled these disparate experts to work together to create cohesive business processes
• Constructed an overall program timeline based on input from key team members
• Delivered full program cost, schedule and scope as originally planned plus some tightly - managed and signed-off change controls
• Negotiated the creation of a new QA team to test the integration of the off-the-shelf software from three vendors
• Full responsibility for budget and cost tracking as well as overall program scope, schedule and extensive business process change management

Confidential

Consulting Project Manager, Newark, CA

Responsibilities:

• Created a popular and well - attended weekly architecture review meeting for the technical leadership to create a cohesiveness of all projects. This meeting was so effective, it continued long after this contract ended.
• Delivered proxy servers on a budget using Apache and Squid open source software
• Successfully completed CLETS (California Law Enforcement Telecommunications Systems) by delivering all servers, network connectivity with the DOJ (Department of Justice) including backups and monitoring. Supported the Datamaxx Company's implementation of their software on these Wintel servers.

Confidential

Consulting Program Manager, Menlo Park, CA

Responsibilities:

• Managed acquisition of over a million new customers during three separate acquisition efforts. This responsibility covered all activities for product management, technology, customer service and clearing operations.
• Managed successful complete redo of the Confidential website. This included design, prototypes with real customer input, testing, and on - time delivery and archival of the old website for legal purposes.
• Managed a US and UK business and technical team to restructure the E* Confidential UK website, creating the required functionality to drive the mandatory revenue for this branch to become a successful business.
• Replaced existing middle office vendor by managing complex and very successful technical program producing entirely in-house written middle office. This new middle office manages all brokerage transactions, applies the transactions to accounts and does reconciliation with the back office each evening. This large effort included a meticulously staged rollout plan for all E* Confidential customers.
• Delivered a 1.5-year major Confidential initiative to move all institutional business to the main website. Separated Canadian website to stand on its own, as it used much of the code for the old institutional business. While this program was in progress, executive management asked the team to be the first project to use Confidential 's new outsourced QA team in Bangalore which was done and used as a model for further QA rollout to Bangalore.
• Managed successful delivery of the first E* Confidential portfolio combination web page, allowing customers to view a complete status of all their brokerage accounts.
• Managed delivery of first Confidential physical presence on Madison Avenue. Scope included a retail business, cafe, learning center and over 250 monitors/workstations, plus a complete active trading center.